Absolutely love this brand. All of my jewellery is D Louise and I cannot stop purchasing. I love alternating between my pieces. Most of all - if you ever have an issue with anything their customer ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ring and its quality. It had been sold out for a while, so I was thrilled to finally get one as soon as it was restocked. There was also a delivery issue on USPS’s end, but D. Louise’s cust... See more
Company replied
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail imm... See more
Company replied
A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
4.7
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I was disappointed that item I…
Although I was disappointed that item I purchased broke after only 2 wears the customer service team was great. Very easy to contact via WhatsApp, quick to respond and the made it right by immediately shipping me a replacement.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Sarah, we're sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to help. I'll be sure to pass your kind words onto the team x
Amazing customer service
Very fast and understanding customer service and great jewelry - I've been wearing a necklace for months without taking it off and it doesn't show signs of wearing!
27 April 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your D.LOUISE jewellery. Thank you for taking the time to leave a review x
Very lovely jewellery
Ordered and received the next day. Very good quality jewellery and packaging was really lovely. Would definitely recommend and order from them again.
28 April 2026
Unprompted review
Reply from D.LOUISE
We're thrilled to hear that your order arrived with you quickly, Kezzie. It makes our day to hear that you're pleased with the quality of your jewellery, and we hope to welcome you back again soon x
My bracelet broke
My bracelet broke, I reached out to D Louise and they sent me a replacement right away. Very pleased with the service.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Henrietta, we're so sorry to hear that you experienced an issue with your jewellery, but it's great to hear that our customer service team were able to get that all sorted for you. Thank you for your feedback x
Amazing customer service provided
Amazing customer service provided. Cannot recommend enough. Jewellers are beautiful and still look amazing after one year of wearing them 24/7.
Thank you for your service.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Elena, thank you for your kind words. We're so glad to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your jewellery! x
10/10 company
Customer service is amazingly helpful and so efficient. 10/10 every time and the pieces are truly stunning.
27 April 2026
Unprompted review
Reply from D.LOUISE
What a wonderful review! We're thrilled to hear you've had such a consistently brilliant experience with us, and that you're loving the jewellery too. Comments like yours truly make it all worthwhile. We look forward to welcoming you back again soon!
Fabulous jewellery,fabulous service!
The jewellery range is fabulous, looks good and from placing my order to delivering my items only took a few days.
When there was a problem with one piece, it was resolved within 24 hours and the customer service team couldn't have been more helpful!!
26 April 2026
Unprompted review
Reply from D.LOUISE
Hey Joanne, thank you for your review. It's great to hear that our team were able to assist you with your query, and that you're pleased with the customer service you've received. Thank you for your kind words, and we hope to see you again soon x
DO NOT BUY!!!!
DO NOT BUY!!!!
I’ve had three tennis bracelets (one purchase and two replacements) from D Louise, each one has broken in the same way - the claws around the stones break off and the stones fall out.
As a result, I do not want another replacement as the manufacturing processes are clearly inadequate and a replacement will inevitably break in a couple of months. D Louise won’t give me a refund though, they only offer a voucher - a voucher that I’ll never use as their products are rubbish!
26 April 2026
Unprompted review
Reply from D.LOUISE
Hi Donna, thank you for your feedback. We're truly sorry to hear of the issue you've experienced with your jewellery, and we understand how disappointing this is. I can see that our customer service team offered to refund your payment for your replacement (that was paid with store credit and funds) however you declined this offer. Our team are currently looking into this for you and will be in touch shortly to resolve this with you. Thank you again for your review.
Fab customer service!
There was a little problem with a necklace but I contacted D Louise rather than trying to sort it myself and their customer service was utterly brilliant. Sent a new replacement out that day. I contacted them on a Sunday too and didn’t expect a reply until Monday!!
Very happy customer!! Amazing jewellery! Thank you so much.
26 April 2026
Unprompted review
Reply from D.LOUISE
This makes us so happy! We're sorry to hear there was a little issue with your necklace, but we're so glad we could get a replacement out to you the same day. That's always our goal! And we love that you reached out to us rather than struggling with it yourself — that's exactly what we're here for, any day of the week! We hope you love your new piece and can't wait to have you shop with us again!
Amazing service can’t fault them…
Amazing service can’t fault them problem sorted straight away ,great customer service
26 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much! We're so pleased we could get things sorted for you straight away. That's exactly the experience we want every customer to have. We hope to see you again soon!
Very impressed!
Fast delivery, gorgeous packaging boxes and storage pouches.
Had a slight issue with one of my items - no problem - Used WhatsApp and was responded to within minutes with a resolution. Fantastic customer service!
Very impressed! Would definitely recommend.
21 April 2026
Unprompted review
Reply from D.LOUISE
Hey Hannah, thank you for your lovely review! We're sorry to hear that there was an issue with your order, but it's great to hear that our team were able to assist you. We hope to see you again soon! x
Tarnish in a year
Anyone else wears their bracelet everyday and has tarnished in a year ?
Bought it in 2024 - I take it off once in a while - but mostly keep it on and the colour seems to have faded.
23 April 2026
Unprompted review
Reply from D.LOUISE
Hey Sanrose, we're so sorry to hear you've experienced an issue with your jewellery, and we'd love to get this sorted for you. Please pop a message to info@dlouise.co.uk and our customer service team will be happy to help x
Outstanding customer service
I have ordered many pieces from D Louise and love them all. I had an issue with a couple of bracelets and upon contacting customer service was able to get a response right away. And then a resolution very quickly. They are helpful and stand behind their products 100%, exactly as they promise. I’m extremely pleased with this company and highly recommend!
22 April 2026
Unprompted review
Reply from D.LOUISE
Hey Martee, we're sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to get that all sorted for you. Thank you for your feedback! x
Smoothest service ever
The jewellery is beautiful and the customer service team were easily accessible and super helpful.
Best service I have had from a company in a long time. They resolved my issue promptly and professionally. I would certainly buy again.
Thankyou.
20 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for reviewing your recent shopping experience with us! We're so glad that you love your new jewellery, and that you're happy with the customer service you've received. We're so glad that the team were able to assist you, and we can't wait to see you again soon! x
Beautiful good quality jewellery with excellent customer service.
I found this company after spending ages researching good quality gold plated jewellery.
I love the story behind the brand, the prices are excellent, the choice is extensive and the gold colour is perfect.
The packaging is very luxurious and the order was delivered quicker than anticipated.
Their customer service is excellent, they are very responsive, I had a small issue over postage costs but this was rectified immediately.
I will definitely be a returning customer, thank you 😊
21 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your lovely review, Rebecca. We're thrilled to hear that you've enjoyed your shopping experience with us! We're so glad that you're pleased with the quality of your jewellery, the packaging and delivery of your order, as well as the customer service you've received. We can't wait to welcome you back again soon! x
FANTASTIC CUSTOMER SERVICE!
I have just placed an order and the service I received was absolutely fantastic. I am looking forward to placing more orders in the future. HIghly recommended.
21 April 2026
Unprompted review
Reply from D.LOUISE
Hey Tracey, thank you so much for your feedback. It makes our day to hear that you're pleased with the customer service you've received, and we can't wait to see you again soon! x
Truly exceptional customer service
I was blown away by the communication. Jecyl was friendly, interested in resolving my issue, polite, and provided an easy and clear resolution. My order was delivered next day which I was not expecting and the quality of the items in my order is superb. As is the top quality packaging. Will definitely keep D.Louise on my list of ‘go to’ companies when looking for gifts. Such a pleasure these days to deal with a company with such excellent customer service and quality products. Thank you
17 April 2026
Unprompted review
Reply from D.LOUISE
Hey Diane, thanks so much for your lovely review. We're thrilled to hear that Jecyl was able to assist you with your query, and I'll be sure to pass your kind words onto her. We're so glad that you're pleased with the quality of your order, and we hope to welcome you back again soon x
Amazing experience
Amazing experience! Very friendly customer service. I had an issue and they sorted it in a few hours!!!amazing customer service!!!
20 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review! We're thrilled to hear you had such a great experience with our team. Getting issues resolved quickly is something we truly care about, so it's great to know we delivered on that. We hope to see you again soon!
The customer service I have just…
The customer service I have just received from D.louise has blown me away. They responded straight away even at a weekend and have sorted my problem out instantly. Thank you for restoring my faith in small businesses who I have found don’t care once they have your money. NOT D.LOUISE. Thank you again! I will definitely buy from you again!
20 April 2026
Unprompted review
Reply from D.LOUISE
Wow, thank you so much! We know how important it is to be there for our customers, even on weekends, and we're so glad we could sort things out for you quickly. Comments like yours are exactly why we do what we do. We can't wait to welcome you back!
Amazing customer service
My mum ordered me a bracelet from D. Louise which unfortunately broke on the clasp. I messaged their WhatsApp customer service and received a response in under 10 minutes, explaining they were happy to send a replacement out to me promptly.
I haven’t experienced such amazing customer service in a long time. Thank you so much D. Louise!
19 April 2026
Unprompted review
Reply from D.LOUISE
Hey Kate, thank you for your review. We're so sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to get that all sorted for you. Thank you again for your kind words x
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