Absolutely love this brand. All of my jewellery is D Louise and I cannot stop purchasing. I love alternating between my pieces. Most of all - if you ever have an issue with anything their customer ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ring and its quality. It had been sold out for a while, so I was thrilled to finally get one as soon as it was restocked. There was also a delivery issue on USPS’s end, but D. Louise’s cust... See more
Company replied
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail imm... See more
Company replied
A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
4.7
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
What a fantastic company
What a fantastic company! Not only is the jewellery beautiful but the customer service is 2nd to none, so pleased with my most gorgeous bubble heart is earrings, I would definitely recommend this company to anybody who is looking for a beautiful piece of jewellery xx
22 May 2026
Unprompted review
Reply from D.LOUISE
Ah this is so lovely to read, thank you so much! We absolutely adore the Bubble Heart Earrings too, so we're thrilled they've found the perfect home! Knowing you'd recommend us to others truly means the world to the whole team. We can't wait to see what you add to your collection next!
I happily placed an order with this…
I happily placed an order with this company for one of their special deals. After 3 weeks I still hadn't received that order so I contacted the company. The customer support team just replied that there had been a system error and cancelled the order.
It was a disappointing experience overall and I wouldn't order from them again.
10 April 2026
Unprompted review
Reply from D.LOUISE
Hey, thank you for your feedback. We're truly sorry for the error that occurred with your order, and I completely understand how frustrating this is. I unfortunately cannot see your order information through your review, so we have requested further information as we would love to send you a discount code for a future purchase as a huge apology. Once again, we're so sorry for the disappointment caused, and we look forward to hearing from you.
Order Status
I placed an order on Tuesday with express delivery. I haven't received any updates regarding the delivery. I tried to get in contact with customer service via both WhatsApp and email and I received no response. Terrible customer service experience
22 May 2026
Unprompted review
Reply from D.LOUISE
Hi Shangari, I'm so sorry to hear of the issue you've experienced with your order, and I completely understand how disappointing this is. We experienced a technical issue on our system which allowed customers to purchase items on our website that were not in stock, which we are currently resolving. I can see that my colleague has assisted you with a full refund for your order. We're so sorry for the experience you have had, and if there is anything else we can help with please don't hesitate to reach out.
The Jewelry is great quality with such…
The Jewelry is great quality with such timeless designs, I had one slight issue with my first order which was a bundle package where one 3 out of 4 items arrived, I reached out to their customer service support via WhatsApp and got it immediately resolved despite being in separate international time zones. They’re great and I would recommend their products to anyone.
21 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review and for your patience with the missing item from your bundle! We're so glad our team could get it sorted for you straight away via WhatsApp. We never want distance to stand in the way of great service! We hope you're absolutely loving all four pieces now, and we can't wait to have you shop with us again!
Always a winner!
Really fantastic customer service and products! I’m making quite a collection of D.Louise items and I love them all. Now excited to use their pieces for my bridal jewellery and have purchased items as gifts for my bridesmaids and mum to use on the day too. A small issue was quickly resolved by the amazing customer service team too. Never disappointed! Thank you D.Louise x
21 May 2026
Unprompted review
Reply from D.LOUISE
This has absolutely made our day! Thank you so much! We are so incredibly honoured that D.Louise will be part of your wedding day - for you, your bridesmaids AND your mum! That really is the most special thing to read. We hope your big day is everything you've dreamed of, and we can't wait to see your collection grow even more. Thank you for being such a wonderful part of the D.Louise family!
I have to say I was so impressed with…
I have to say I was so impressed with the customer service at D.Louise, fast efficient solution and replacement item on its way in two days. Couldn’t ask for more. Well done
18 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a wonderful review! We really appreciate you taking the time! A fast, efficient resolution is always our goal, and we're so pleased we could get your replacement on its way promptly. Comments like yours truly motivate the whole team. We look forward to seeing you shop with us again soon!
Engravable Compass Necklace mistake
I recently ordered the Engravable Compass Necklace as a gift and initially received it with an engraving mistake where one character was incorrect. I reached out to customer service, and Glory handled the issue promptly and professionally. They were very responsive, understanding, and ensured the corrected item was on its way without any hassle. They also threw in a free Paperclip Necklace.
I’m extremely pleased with how the team resolved the problem promptly. Highly recommend!
6 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a thoughtful review! We truly appreciate it! We sincerely apologise for the engraving error, but we're delighted that Glory was able to handle the situation promptly and to your satisfaction. We'll make sure she receives your kind words ! We hope the Compass Necklace makes a wonderful gift and we look forward to welcoming you back to D.Louise.
Good customer support
Very quick response to my emails. Clear information. Very good service.
19 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback. We're so glad that you're pleased with the customer service you've received, and I'll be sure to pass your feedback onto the team! x
5 STARS - will be purchasing again!
D.Louise have beautiful great quality products and I will 100% be purchasing from them again.
I was sent the wrong ring by mistake but a new one was sent to me super quickly and they wanted to ensure to save on Co2 emissions and let me keep the incorrect ring.
Fantastic quality products, beautiful jewellery that looks super expensive but has an affordable price fag.
5 May 2026
Unprompted review
Reply from D.LOUISE
What a lovely review, Amy. We're so sorry to hear that there was an issue with your order, but we're so glad that our customer service team were able to get that all sorted for you. We're thrilled that you're pleased with the products and service you've received, and we can't wait to welcome you back again soon x
Amazing customer service
I received amazing customer service! And the products are so lovely ☺️
18 May 2026
Unprompted review
Reply from D.LOUISE
We're so glad that you're pleased with the customer service you've received, and that you're loving your jewellery. Thanks so much for your review! x
Warranty Replacement
DLouise customer service through email is fast, easy and stress free. Responsive and helpful. What a pleasure to work with a company for a warranty replacement- it really shows you & makes you feel like a valued customer. DLouise has quality jewelry and I will continue to order from them.
18 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this truly lovely review! It means a great deal to us! Every customer deserves to feel valued, especially when it comes to something as important as a warranty replacement, so we're delighted we could make that process smooth and stress-free for you. Your continued loyalty means everything to the D.Louise team. We look forward to welcoming you back!
Excellent customer service!
Quick to respond & resolve the issue/be true to the lifetime warranty!
16 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words. We truly appreciate your support and are happy we could respond quickly and make good on our lifetime warranty promise. Providing excellent service and standing behind our products means a lot to us. Thank you for being part of our community.
Great customer service
Great customer service, so much better to deal with a human rather than a chatbot.
Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed up a return/exchange)
My exchange arrived promptly, thank you all. Wearing 1 of my purchases on holiday right now!
16 May 2026
Unprompted review
Reply from D.LOUISE
Hey Joanne, thank you for your feedback. We're so glad to hear that our customer service team were able to assist you with your exchange, and we hope you enjoy wearing your new jewellery on holiday! Have an amazing time x
Would definitely recommend
Would definitely recommend! The company have been very quick with replies and are very reliable. The jewellery is beautiful and seems much better quality than other brands I’ve bought from previously. I was able to get engraving on the necklace free of charge which I thought was brilliant for the gift I wanted it for. It’s packaging is very classy and looks expensive. I will definitely be using this brand regularly now I’ve found it! Thank you.
14 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much, Chloe! We’re so happy to hear you loved your jewellery, engraving, and packaging experience. It means so much to know you found us and we truly appreciate your kind words and support. We can’t wait to have you back again soon!
Amazing quality and beautiful designs
Amazing quality and beautiful designs
15 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much, Emma! We’re delighted to hear you’re loving the quality and designs. Your support means the world to us and we truly appreciate you taking the time to share your feedback.
Very good customer service
Very good customer service. The response was quick and efficient.
15 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind review! We’re delighted to hear you had a positive experience with our customer service. Providing quick and efficient support is so important to us, and we really appreciate you taking the time to share your feedback.
Always very responsive and very helpful
Always very responsive and very helpful
14 May 2026
Unprompted review
Reply from D.LOUISE
Hey Anna, thank you for your lovely review. We're so glad that you're pleased with the customer service you've received. I'll be sure to pass your kind words onto the team x
Asking for address to return item due…
Asking for address to return item due to being too small not given label or barr code to return all I want is adress to return thdy say use return portal i did still no return label i just want to return an item
13 May 2026
Unprompted review
Reply from D.LOUISE
Hi Angela, thank you for your feedback. I have taken a look into this for you and can see that you selected 'own shipping label' on our returns portal for your return. Our team have contacted you this morning with our returns address, and have offered to amend your return request for a label. We look forward to hearing from you soon.
amazing customer service 💓🥰🙂
my bracelet unfortunately broke, and i contacted customer service who replied within literally minutes (on a saturday evening!) my replacement was on its way to me on the monday 🥰 so easy & the girls are so lovely 💓💓
13 May 2026
Unprompted review
Reply from D.LOUISE
Hey Holly, we're sorry to hear that you experienced an issue with your bracelet, but we're so glad that our customer service team were able to help. We hope you enjoy wearing your new jewellery x
I had a great experience with DLouise
I had a great experience with DLouise. Ashleigh was incredibly helpful and made the ordering process smooth for me when I was unable to place the order. Excellent customer service, friendly communication, and a genuine willingness to help.
Thank you - Leanne x
13 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your lovely review, Leanne. It's amazing to hear that Ashleigh was able to assist you in placing an order with us, and I'll be sure to pass your kind words onto her. We hope to welcome you back again soon! x
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