I find the delivery cost very erratic and inconsistent. Certain items I placed in the shopping basket triggered a much higher delivery cost, even very small items which doesn’t make sense!! Like.... See more
Company replied
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See what reviewers are saying
Better than expected. The shop is in Spain and not all reviews had been nice so I was a bit sceptical. I bought a Mares Guardian BC from them. Price was very fair. I wrote to customer service about a... See more
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A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly... See more
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Very large span of products, competitive prices. Shipping is usually fast and one can take items out of alteady-placed order if shipping time becomes large. Great that buyers ca. Review products and... See more
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Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Do not order
Unfortunately, I cannot recommend this service. What initially seemed like a great deal turned into a frustrating and costly experience due to hidden fees that were not clearly communicated upfront. I understand that some countries have import taxes, but when I deliberately select my location on your site—assuming you ship from there—it’s extremely misleading to find out later that my order is coming from a completely different country, triggering unexpected charges.
Had I known this, I would have reconsidered the purchase entirely. Now I’m stuck waiting for a response about whether I can return the items, which I honestly doubt will ever come. And if it does, I wouldn’t be surprised if I’m expected to pay another €50 just to ship everything back.
The entire process feels opaque and not customer-oriented at all. A real shame, because it started off with promise. But I won’t be ordering again.
31 July 2025
Unprompted review
Reply from Diveinn
Dear customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
For shipments within the European Union, all products already include the applicable VAT.
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Fantastic service,
19 July 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
We purchased Apeks Exotec S BCD from…
We purchased Apeks Exotec S BCD from this company we have contacted them on multiple occasions asking them why the delivery status has not been updated since the 19th of July
We always get the same automated response, but the item will be with us soon But this is not what we are asking. We are asking if the item has actually left their facility and if it hasn’t then we have requested a refund but yet we get the same response the item will be with you soon we can’t refund the item because it’s been dispatched Yet. The tracking information shows the item has not been dispatched so they are lying or they clearly do not know what they are doing.
All we ask for as consumers is honesty regardless to the situation so that we are able to make informed decisions I wouldn’t trust this company and I definitely would recommend purchase something from them. The level of after service is truly shocking
23 July 2025
Unprompted review
Reply from Diveinn
Dear Natalie,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
One stop shop!
Super service with the best selection of products at great prices!
22 July 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Bad delivery experience with pick-up option
I choose to have the order delivered to a pickup point as it was easier for me: never again. I received the email of the order being delivered on Friday morning , went to pick it up and couldn't as i was never sent a collection PIN. It is now Monday morning, still no sign of the PIN, order sitting in the shop. I notified Diveinn and the courier of this right away and they still have not sent me this PIN, they keep saying to wait a few hours..
18 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
They sent wrong item now i am…
They sent wrong item now i am corresponding with support, unclear what needs to be done...
Waste of time...
4 July 2025
Unprompted review
Reply from Diveinn
Dear customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Opening a return request does not always mean that you want to return the product. It also means that you want to claim some issues related to the order you received. (for example, the item is missing from the order, missing customization, the product does correspond to the image etc.)
Please log in to your account on the upper right hand side of our website using your email address and password and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Missing item from order
Spent over €1000 on this website and they forgot to send one of my weights for diving. I’ve never had an issue with missing items in all my time ordering online. Really frustrating.
20 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
The Torch Expierence
I bought a torch used for underwater diving just under a year ago and the torch just shut down. No questions asked I was given a full refund and because of the wonderful service I then immediately bought another torch because I know Dive Inn has my back.
20 June 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Bad company
This is a really bad store when I ordered the products it said that everything was in stock and that I would receive the package in 3 to 4 working days this time has passed and they still haven't sent the package. When you write to their support you get a quick answer which doesn't help you at all. I really don't recommend this store because they don't keep to delivery deadlines and have poor customer support
14 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Diveinn has become a completely…
Note edit below original message: 02.08.2025
Diveinn has become a completely unreliable online store. It used to work, but now it's gone wrong in several cases. In other words, they sell stuff that doesn't exist... then you deal with bots. Be prepared to be disappointed. Wrong place to save.
Edit 02.08.2025
I got an email from diveinn/tradeinn yesterday that I need to contact the carrier or customs. Because the package is lost or something. Amazing..
14 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
My experience was very very poor
My experience was very very poor. I placed a large order 2k plus. It took nearly two months for the order to arrive. I was patient. I had an issue and couldn’t try out a suit and return it on time. If it arrived on time I would have had it back in time. I am bitterly disappointed. Any way last laugh I have because they lost out on my wife’s order and my son’s and any one I will ever discuss it with. My terms and conditions.
17 July 2025
Unprompted review
Reply from Diveinn
Hello David,
Thank you for your honest feedback. We've forwarded your comments to the appropriate department.
They will revise your issue and provide an update shortly!
We're deeply sorry for the inconvenience and we'll take your comments into account for ongoing improvements. We hope you'll give us another chance to show you how much we've improved.
Best regards
Choose products wisely
Good range of products with competitive pricing but slow delivery and returns are expensive so make sure of sizes or be selective on what your buy from them. Cost me £18 in delivery and return fees to find a pair of boots are too narrow.
16 July 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to share your feedback about your experience with us.
This type of feedback allows us to identify what we're doing well and what areas we need to address to improve our customers' experience.
However, we are aware of return costs and continually reflect on them, but we have deliberately decided to charge for returns to avoid excessive returns and thus reduce shipping and environmental impact.
Free returns are only offered if an item was delivered that is incorrect, defective, incomplete, or different from what was advertised on our website.
Please feel free to contact our customer service team by emailing support@tradeinn.com if you have any questions or comments.
Thank you and best regards
Why would you go anywhere else?
Again, Diveinn beats the competitors by a country mile. Branded products cheaper that the rest by at least 25%. It can sometimes take a bit longer to get stuff to you, but that's because the product may not be in your country. I'm really not sure why you would go anywhere else.... top marks again!
4 July 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Terrible company!
Terrible company!
Shipping took way too long. After 3 days still not shipped. Arrived after 8 days while they promised me 1-3 business days shipping. When delivering I was at holiday, so my order was too later for it. I can not return it now, because they delivered it to neighbours and I am abroad for my planned trip. After having contact for a solution in the chat, they closed the chat and did not give any solution, terrible company!
15 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Pay yourself for return to SPAIN!
I would not order there again because if the item does not fit, one has to pay for the return! I call that a ripoff and scam.
11 July 2025
Unprompted review
Reply from Diveinn
Hello San,
We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.
If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.
Thank you very much.
Disappointed
Really bad service! Two orders I’m waiting 1 month and best thing is that they say product it’s available in stores but when you ask customer service they said we don’t have it yet!! Customer service it’s quite quick but really bad. They are answering like robots and you can feel they are annoyed when you write them! Really bad experience and never again!
9 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
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