I find the delivery cost very erratic and inconsistent. Certain items I placed in the shopping basket triggered a much higher delivery cost, even very small items which doesn’t make sense!! Like.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Better than expected. The shop is in Spain and not all reviews had been nice so I was a bit sceptical. I bought a Mares Guardian BC from them. Price was very fair. I wrote to customer service about a... See more
Company replied
A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly... See more
Company replied
Very large span of products, competitive prices. Shipping is usually fast and one can take items out of alteady-placed order if shipping time becomes large. Great that buyers ca. Review products and... See more
Company replied
Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
Easy navigation to find what you were looking for, good prices, and fast delivery.
7 July 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
What a joke of a company
What a joke of a company, never received my order which has now been returned to Spain no communication, now telling me that they cant resend the item and I have to re order it £200 worth of goods first time using them and last time
7 July 2025
Unprompted review
Reply from Diveinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
We have also taken your comments into account and forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related inconvenience.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Regards
Returning customer, good service
Returning customer. There is a large range of options at reasonable prices and a good service. Thank you
4 July 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
It took a bit my purchase to arrive
It took a bit my purchase to arrive. Everything was fine but I needed to order once again for size but now is perfect. Good quality products
5 June 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
A complete farce
Placed my order on 18 June for 3 items which were marked as ‘in stock’. Selected postage option which indicated delivery between 25-27 June. No updates followed, save for successful placing of the order.
After checking my online account it transpires that the delivery date has been pushed back twice. No email comms on this. And now one item is marked as ‘Apologies, product with a delay’ - whatever this means.
I have since messaged diveinn who have said that all items are in fact delayed - they’re not even in their warehouse yet. Despite this all are marked as in stock on their website still. Incompetence or deceit?
Despite being asked multiple times they cannot give any indication as to how long the items will take to arrive with them, or me. They have offered absolutely zero help or any type of resolution.
In short the service is incompetent, and at worst deliberately misleading.
I understand delays can happen but they seemingly don’t care, can’t communicate and treat their customers with disdain.
Avoid like the plague.
UPDATE: diveinn’s response is as if there is delay with the courier after they have sent the items to me. This is not the case. The items have not even arrived with diveinn, let alone been shipped to me. Their response is irrelevant and is either copy and paste without reading the actual concern or ai generated. This crowd are a joke.
18 June 2025
Unprompted review
Reply from Diveinn
Hello James,
We are very sorry that you rated our service as not meeting your expectations.
We are doing our best to continually improve our service. However, delivery bottlenecks may occasionally occur due to duplicate orders and real-time inventory management, or because our inventory levels are based on those of our suppliers.
In this case, unfortunately, we can only provide our customers with the delivery times provided by our greek supplier here: 30/06/2025
Remember that you can change your order, add items, or cancel your order at any time from your account if you no longer wish to wait for a product.
147669507 PATHOS Sniper Evo 50H sling speargun Black 85 cm
In fact, you will receive an email with the carrier's tracking number and invoice as soon as your order leaves our premises.
We have taken your comments into account and forwarded them to the relevant department to continuously improve and initiate measures to improve the quality of our services.
We apologize for any inconvenience.
Best regards
Ordered twice from Dive inn
Ordered twice from Dive inn. Perfect both times.
20 June 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. THEY WILL CHEAT AND DEFRAUD YOU OF YOUR MONEY. I purchased a pair of 7L twinset bands from them for £82.99. They sent me the parts, but the wing nuts and washers were missing. I asked them about this and they asked me to return the bands (I did not request a return). They sent me a label to return them. I sent them back and they then refunded me £37.99. I asked them why I did not get a full refund. I sent both bands back since both had the same missing parts. They then fabricated a story about me requesting to return one which was a blatant lie. Why would I ask to return one when both had missing parts. They fabricated this to justify a partial refund. I asked them to check what was returned and stated that I returned both bands as discussed and agreed, but I got no further response from the company. This company uses partial refunds to prevent customers getting full refunds through their credit cards. They are based in Spain so any legal process is more complex. This company knows what it is doing to defraud customers like me of money. DO NOT USE THIS COMPANY.
Update on 2nd July 2025
In response to tradeinn's reply the return number was R57952723 and order number 57952723.
Update on 6th July 2025
After waiting over 2 weeks for a response to my email about checking what was returned to them, I received an email from them saying that only one band was returned. Yet another blatant lie. BLATANT LIE NO 2. So I put both bands back in the original robust box packaging and put them back in the post as directed, but when it arrived with them they are telling me only one band was present. Absolutely ridiculous. This company is a CHEATING, LYING AND FRAUDULENT OPERATION. IT IS NOT A COMPANY THAT ANYONE SHOULD BE DOING BUSINESS WITH.
Update On 4th August 2025
I have now received 2 refunds for £37.99 so I am grateful for that, but I am yet to receive the cost for the postage. Given that DiveInn/TradeInn sent me a item with missing parts and them asked me to return then I do not see why I should pay for the postage. I would therefore be grateful for a full refund including the cost of the postage that I paid. Upon receipt of this, I will give better feedback.
13 April 2025
Unprompted review
Reply from Diveinn
Dear Denny,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have forwarded your issue again to the corresponding department, you will receive an update shortly on this matter!
Update:
A second refund has just been issued as a commercial gesture, you will receive the corresponding amount within the next few days.
02/07/2025 12:42:30 - Abono importe : 37.99 GBP
Please also note for the future that you always have to indicate the correct number of product(s) in your return request when returning something.
We are sorry for the inconvenience.
Kind regards
Good, but could do better.
A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly helpful. Also, quite often there are no dimensions of products, I find myself Googling the product and getting them elsewhere. All that said, they are often the cheapest for my Dive gear, I have placed multiple orders from them now for key pieces of my dive set up. Being in the UK delivery is a week or so, which for an impatient guy like me is a little frustrating. However, for the range, and price, they can't be beaten.
28 June 2025
Unprompted review
Reply from Diveinn
Dear Customer,
Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you in the best possible way.
This type of feedback allows us to identify what we are doing well and where we need to work to improve our guests' experience.
We truly appreciate your comments!
Please feel free to contact our Customer Service team by email at support@tradeinn.com if you have any questions or comments.
Thank you and best regards.
The ordering process was easy and the…
The ordering process was easy and the item dispatched very quickly.
24 June 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
Very well organized
Very well organized, fast shipping, products in good shape.. thanks a lot.
17 June 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
I bought one and it fell apart and I…
I bought one and it fell apart and I contacted them without any reply.
27 June 2025
Unprompted review
Reply from Diveinn
Hello Angela,
We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.
If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.
Thank you very much.
Hi I tried the fins on
Hi I tried the fins on. Bit loose. I think need a size 8uk.
25 June 2025
Unprompted review
Reply from Diveinn
Hello David,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything ok
Everything ok, Just a lil bit more Time to get the order than advertised
19 June 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
Allmost fast delivery and the box for…
Allmost fast delivery and the box for fins was good - just little oversize (30%) ; ))
13 June 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Best regards
My order 59584928 was never delivered.
My order 59584928 was never delivered.
However, my diveinn account show that order was delivered to me and complete by GLS (also I recived email confirmation). But this is wrong, I dint get package!
After checking with GLS, I can see my order was returned to sender: Diveinn Spain. Since GLS was unable to complete the order shipment.
What should I do now? My money is gone.
My order not dlevered.
No refund.
No updates about my order or refund.
Costumers service slow not giving any answers. But they confirmed they recived my order in warehouse?
18 June 2025
Unprompted review
Reply from Diveinn
Hello Mateo,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
Your parcel is being returned by the transport company. As soon as your parcel reaches our warehouse and it is registered by our Returns Department we will process the refund of the returned items.
We have also taken your comments into account and forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related inconvenience.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Best regards
Shipment 3UW14EP373796 from TRADEINN…
Shipment 3UW14EP373796 from TRADEINN RETAIL SERVICES S.L to Lucio Natale, expected delivery today 06/16/25. Order no. 59316619 of 06/04/25 to Diveinn. Terrible experience, order of June 4th still not delivered. They don't even know who their carrier is: Poste Italiane or Spring GDS. They claim that the address is wrong, FALSE, no courier has contacted me by phone to try to make the delivery. Sent PEC reminder with no response. Tradeinn or Diveinn absolutely to AVOID.
16 June 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, external factors can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Great company and great products
Great company and great products. Highly recommended
16 June 2025
Unprompted review
Reply from Diveinn
Hello David,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Diveinn is always perfect choice
12 June 2025
Unprompted review
Reply from Diveinn
Hello Petr,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.