I find the delivery cost very erratic and inconsistent. Certain items I placed in the shopping basket triggered a much higher delivery cost, even very small items which doesn’t make sense!! Like.... See more
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See what reviewers are saying
Better than expected. The shop is in Spain and not all reviews had been nice so I was a bit sceptical. I bought a Mares Guardian BC from them. Price was very fair. I wrote to customer service about a... See more
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A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly... See more
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Very large span of products, competitive prices. Shipping is usually fast and one can take items out of alteady-placed order if shipping time becomes large. Great that buyers ca. Review products and... See more
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Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They had a superb selection with prices…
They had a superb selection with prices that were very tempting. I wasn't sure about the quality of some of the metalsub components but after receiving them they have exceeded expectation.
12 August 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
This is a seriously poor company
This is a seriously poor company. Almost impossible to get a straight answer and every answer hides behind their terms and conditions. I purchased something that was returned faulty. they wouldn't issue a refund and continued to send it back, even though I no longer wanted the item. the dispute has been going on since March. eventually I gave up and opened the package to find the contents incomplete. They are now stating that they will not provide the missing item as the time between the package being sent and me opening it is too long. even though the package receipt was in dispute. I cannot recommend this company in any way, stay well clear.
18 August 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Spetton Freediver Collar
I ordered it for myself, but I don't think it's comfortable. My wife thinks it fits so she gets to keep it. I got her Lobster instead, which fits nicely.
14 August 2025
Unprompted review
Reply from Diveinn
Hello Lars,
We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.
If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.
Thank you very much.
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Used these guys for a while now
Used these guys for a while now. Have plenty of diving kit at reasonable prices. I’m based in the UK and delivery has never been an issue. Kit is always as advertised. Will continue to use for future purchases
8 August 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Fast straight forward service
11 August 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good Prices and Selection, but Terrible Customer Service
The store has good prices and a decent selection, but I will never order from them again. Their customer support is worse than having none at all.
Because of an error on their website when choosing the delivery method, my package was sent back to the local DPD center — it was too big to fit in the locker. DPD told me they had contacted the sender to change the delivery method and address. I forwarded their message and reached out to DiveInn’s support for help.
Instead of actually assisting me, they sent back useless responses like “read our FAQ” and “contact the postal service yourself.” Absolutely no real support.
In the end, I wasted a lot of time and had to pay €10 to have the package redirected. If your order goes smoothly, fine — but the moment there’s even a small problem, forget about getting any help from them. I’m never shopping here again.
31 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
BCD "not in stock" when website says it is after a price increase
I placed an order on the 31st for a BCD that was showing in stock with a few other pieces. I was told (after they took payment) that the BCD was not in stock. I have sent multiple messages in the chat saying they are waiting for it, well the website says that the item is now in stock but no change on my order. I have contacted the chat multiple times and got no real answer back or ignored. Now, when I go into the chat most of their responses are missing (so keep the emails that you get).
They said I could change my order, but none of those options work on the site. I'm sure it is a coincidence that it is back in stock now that the price has increased but my order is still saying that it is not available.
I asked for a phone number or another way of contacting them but got ignored so would be great to find out what is actually happening.
Be really careful, even in stock items can randomly not be in stock. I wouldn't mind if they shipped the other items and the BCD later, but the whole order seems to now be on hold
31 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
The mask is fantastic
The mask is fantastic, thanks so much.
But delivery experience was ridiculous not too sure who's fault it was but i had order delivered to safe place"your stop"shop Ashdown Limerick and staff in shop refuse to give me parcel 2x even after checking my ID and making sure that parcel is mine they still requested label with code wich Fastway (delivery company)never provided,even after me sending emails to their customer service 2xtimes.
So conclusion is,diveinn sels very good equipment but i wouldn't buy it there again because of very bad delivery experience
8 August 2025
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
They are literally scammers
They are literally scammers. They sent me the wrong item. I sent 6 photos proving this. Not only did I pay an extortionate amount for delivery, but it’s also £12 to return! I quoted Spanish consumer law to them and they immediately closed the chat… do not bother
11 August 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Salvimar small knife for spearfishong
Perfect knife for spearfishing. Fast delivery.
10 August 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
No Resolution, No Refund, and Now No Response
After returning an item to Diveinn months ago, I’m still waiting for my full refund. They initially responded with excuses, claiming they only received part of what I returned, despite the fact that both items were sent back together in the same box exactly as delivered.
I provided all the details they needed and gave them multiple opportunities to resolve this. Now they have simply stopped replying altogether.
It’s disappointing to see a company refuse to take responsibility for their own errors and ignore a long-standing customer. My experience suggests that if something goes wrong with your order or return, you may be left out of pocket and with no support.
I will be continuing to share this experience publicly so other buyers know what to expect and will make my experience known to members of my national spearfishing association. My next steps are to see what legal position I am in to pursue my refund.
10 August 2025
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry to hear that you rated our service as not meeting your expectations.
We offer a wide variety of products, many of which are in stock at our fulfillment center for immediate shipment, while others appear with a longer delivery date, indicating they come from other warehouses.
When you select one of these products, you will be given an estimated delivery date based on the product's transit time to our fulfillment center (from where all orders are shipped) and the shipping time based on the shipping company you have selected.
We make our best efforts to constantly improve our service, but occasionally, due to stock shortages, duplicate orders, and real-time inventory management, some products appear in stock but may be temporarily out of stock or delivery may be delayed.
In this case, unfortunately, we can only inform our customers of the delivery times indicated by our suppliers.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as your order ships with the carrier's tracking number and invoice.
We have taken your comments into account and forwarded them to the appropriate department in order to continuously improve and take steps to enhance the quality of our services.
Please apologize for any inconvenience.
Regards
Be warned! Flag is blue and white not red and white
Flag received was blue and white not red and white as shown in all the photos. When I complained that the item was not as described, they wanted me to return the order but made this very complicated. I will not buy from this company again.
31 July 2025
Unprompted review
Reply from Diveinn
Good morning,
We apologize for the inconvenience. In this case, if you received an incorrect/defective/incomplete product or simply want to return it, please submit a return request through your account.
Opening a return request doesn't always mean you want to return the product. It also means you want to complain about issues related to the order you received (for example, the item is missing from the order, customization issues, the product doesn't match the image, etc.).
Log in to your account using your email address and password and select My Orders. Then, click on the order, select the reason that best fits the situation, and follow the instructions. For more information, you can contact us at support@tradeinn.com.
Please excuse the inconvenience.
Regards
They don’t care whether you receive the items.
I placed an order on May 29, 2025, and as of today—August 7, 2025—I still haven’t received it. Every time I reach out, I’m given the same generic response: “Please wait 15 days for verification.” It’s been nearly three months, and nothing has been resolved.
Customer service has been completely unhelpful, offering no real support or updates. At this point, they don’t even guarantee that the item will be shipped. This experience has been incredibly disappointing.
29 May 2025
Unprompted review
Reply from Diveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Good experience
Good experience. Ordered twice here already.! The delivery was quick and the products as described. Good prices as well. Honestly they have much better prices for dive gear than I’ve seen elsewhere. So far so good.
6 August 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
My only scuba shop
Great price, quick delivery, item in perfect conditions
7 August 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good post-order communication
There was clear communication about when I could expect delivery of my order. There was a slight delay but this was also communicated clearly.
29 July 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Sincerely
The masks are incredible and super fast…
The masks are incredible and super fast shipping, they arrived in just a few days to the UK. Thank you so much!
5 August 2025
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a nice day!
Sincerely
Always Quality Items
Always quality items. Prices are always competitive and often cheaper than the UK (where I live).
Fast dispatch and deliveries, always tracked postage.
I’ve never had any issues or concerns with DiveInn.
30 July 2025
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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