DIsplate made an error in sending us the incorrect item in our order. The item sent to us visually looked VERY similar to the correct item. We sent an email to their Displate Client Experience Team... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Displate makes beautiful metal posters. I've gotten three in total and all of them were easy to hang and look lovely. My most recent order was two posters and they were taking longer than expected so... See more
Company replied
Genuinely the best customer service I’ve experienced, my display came in a little bent from shipping, I let them know and they instantly without any other questions sent me another one with the tracki... See more
Company replied
Im super pleased with Displates customer service from start to finish. I had issues with getting the incorrect amount of magnets and they hoped on the issue right away with the option to totally ref... See more
Company replied
Company details
Written by the company
We print collectible metal posters that make this reaaally sweet wup-wup sound when you spin them around. Plus, they look super cool no matter where you put them! Any passion you have is here, waiting to enter your collection as a Displate.
Contact info
Al. Jerozolimskie 123a, 02-017, Warsaw, Poland
- support@displate.com
- displate.com
4.7
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect :) the supporter helped me…
Perfect :) the supporter helped me really well!
21 September 2026
Unprompted review
Reply from Displate
Hello Samy!
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that our supporter was able to assist you effectively. It's always our goal to provide helpful and friendly service.
We hope you continue to enjoy your Displate, and we look forward to serving you again in the future. Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
The service was promt
The service was promt, polite, and kept simple. I had no issues with communication and I eagerly await the resolution to my issue.
28 September 2026
Unprompted review
Reply from Displate
Hello!
Thank you for sharing your experience with us. We're thrilled to hear that our service was prompt and polite, and that communication was clear and straightforward. We are just as eager as you are for the resolution of your issue and appreciate your patience and positive feedback during this process.
Wishing you a pleasant day ahead!
Best,
Displate Team
_This answer was generated by an AI assistant._
Amazing customer service
The customer service is very patient and accommodating. I had an issue with my poster and they sent a courier to my place to pick it up, and upon retrieval they immediately sent a new one before it even arrived at their location.
The product itself is also very aesthetically pleasing and it makes my wall look so much more awesome.
28 September 2026
Unprompted review
Reply from Displate
Hello,
Thank you so much for your glowing review! We're thrilled to hear that our customer service team was able to assist you efficiently and that the replacement process was smooth. It's great to know you're enjoying your aesthetically pleasing Displate and that it has enhanced the look of your wall!
We hope you continue to enjoy your artwork and choose Displate for more stunning additions in the future. Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
I made a mistake when ordering more…
I made a mistake when ordering more pictures. Contacted customer support who were extremely quick in replying.
They explained what I needed to do and were extremely helpful.
Thank you 🙏
27 September 2026
Unprompted review
Reply from Displate
Hello Lorraine!
Thank you so much for your wonderful review! We're thrilled to hear that our customer support team was able to assist you promptly and effectively with your order. It's always great to know that our efforts are helping make things easier for you.
If you need any more assistance or have more pictures in mind to order, feel free to reach out. Happy decorating with your Displates!
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
I would like to say thank you so much…
I would like to say thank you so much to Ewelina and the entire Displate team for the seamless experience. I had initially received my Gwent design Displate, however it had been dented and Displate replaced it free of charge.
24 September 2026
Unprompted review
Reply from Displate
Hello Janré!
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with how Ewelina and our team handled the issue with your Gwent design Displate. Making things right for our customers is our top priority, and it's great to know we hit the mark for you.
We hope you enjoy your new Displate and we look forward to serving you again in the future!
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Straight forward communication and…
Straight forward communication and reliable service. I look forward to purchasing more posters from them in the (hopefully) near future!
25 September 2026
Unprompted review
Reply from Displate
Hello Joey!
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the straightforward communication and reliable service. It’s fantastic to know that you’re looking forward to expanding your poster collection with us soon.
We can't wait to see which designs you choose next! Wishing you a delightful day ahead.
Best,
Displate Team
_This answer was generated by an AI assistant._
Customer service was pretty phenomenal
Customer service was pretty phenomenal. Accommodating, kind, prompt. Thanks again.
26 September 2026
Unprompted review
Reply from Displate
Hello Kyle,
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service team to be accommodating, kind, and prompt. It's always great to know that our efforts are making a positive impact.
If there’s anything more we can do for you, just let us know. We’re here to help!
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
The customer service was immensely…
The customer service was immensely helpful, and the Displates are super cool!
25 September 2026
Unprompted review
Reply from Displate
Hello Ilona!
Thank you so much for your wonderful review! We're thrilled to hear that our customer service team was able to assist you effectively and that you're loving your new Displates. It's great to know they've made a super cool addition to your space!
We hope you continue to enjoy your art and look forward to serving you again in the future.
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Excellent customer service
Excellent customer service. I made an error with my purchase (my fault) and had to cancel the order - they did this very quickly and had my money back in 3 days
I’ll be shopping there again
22 September 2026
Unprompted review
Reply from Displate
Hello Craig!
Thank you so much for sharing your positive experience! We're thrilled to hear that our team was able to assist you efficiently with your order cancellation and that you received your refund promptly. It's always great to know that our efforts are making a difference for our customers. We look forward to welcoming you back soon!
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Made sure that my address worked on…
Made sure that my address worked on their delivery system and the company they use for deliveries as even Amazon struggles with my address.
24 September 2026
Unprompted review
Reply from Displate
Hello Madrid!
Thank you for your fantastic review! We’re thrilled to hear that our efforts in ensuring your delivery reached you despite the usual address challenges paid off. It’s great to know that we could provide a smooth experience where even Amazon struggles.
We hope you enjoy your Displate and it adds a wonderful touch to your space. Should you need any more help or decide to expand your collection, we're just a message away!
Have a great day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Top Notch
Customer service responded quickly to my message and delivery was fast.
24 September 2026
Unprompted review
Reply from Displate
Hello Jim!
Thank you for sharing your fantastic experience! We're thrilled to hear that our customer service was prompt in responding and that your delivery arrived quickly. We always strive to provide exceptional service and are glad it reflected in your experience.
We hope you enjoy your Displate and look forward to serving you again soon. Have a great day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Emails aren't monitored at all.
Emails aren't monitored at all.
Sent several emails month apart to never have any response that was automated or an AI bot. Question never answered after 3 months of waiting.
15 September 2026
Unprompted review
Reply from Displate
Hello there,
Thank you for your review.
We’re truly sorry to hear about your experience.
Our mailbox is monitored by our support team, and we do our best to respond to every message we receive as soon as possible. We also have a chatbot available 24/7 to provide immediate assistance, and when it cannot resolve an issue, it can pass the conversation on to our live support team for further help.
Unfortunately, we haven’t been able to locate your previous correspondence using your Trustpilot nickname. We’d really appreciate it if you could contact us at support@displate.com so we can locate your case, check what happened, and make sure your question receives the attention it deserves.
Thank you in advance.
Have a great day.
Best,
Displate Team
Exceptional Quality & Superb Customer Service
Exceptional quality, forgot one magnet in my box and had a new one shipped out within a day, brilliant customer service!
23 September 2026
Unprompted review
Reply from Displate
Hello Jacob!
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the exceptional quality of our products and that our team was able to quickly resolve the issue with the missing magnet. Your satisfaction is our top priority, and it's fantastic to know we hit the mark for you.
We hope you continue to enjoy your Displate and look forward to serving you again soon!
Have a great day!
Displate Team
_This answer was generated by an AI assistant._
Good Job Displate, Replaced Damaged Plate
Displate customer service responded quickly to my damaged item request (UPS damaged the box and Diplate in transit) and sent me a new Displate to replace the damaged one.
11 September 2026
Unprompted review
Reply from Displate
Hello Jessica!
Thank you for sharing your positive experience with our customer service team. We're thrilled to hear that we were able to quickly resolve the issue with your damaged Displate, and you now have a new piece to enjoy. Your satisfaction is incredibly important to us!
We look forward to providing you with more beautiful Displates in the future. Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
I bought one and had to have more
I bought one and it came and its amazing. So I bought two more and they just showed up. Packaging was great, no damage. They look amazing, easy to put up. Will be buying and recommending them!
25 September 2026
Unprompted review
Reply from Displate
Hello Sterling!
Thank you so much for your wonderful review! We're thrilled to hear that your first Displate left such a positive impression, and even more excited that you've added more to your collection. It's great to know the packaging was up to par and that you found them easy to set up. Your enthusiasm for buying and recommending Displates is truly appreciated by all of us here.
We can't wait to see which designs you'll choose next! Thank you once again for sharing your experience.
Wishing you a fantastic day ahead!
Best,
Displate Team
_This answer was generated by an AI assistant._
Recieved a defective poster…
Recieved a defective poster but it was very simple to get in contact and recieved a new one right away. Great service!
25 September 2026
Unprompted review
Reply from Displate
Hello Julius!
Thank you so much for sharing your experience with us. We're thrilled to hear that despite the initial hiccup, you found our service team helpful and responsive in resolving the issue with your poster swiftly. It's always our goal to ensure a smooth and satisfying experience for our customers.
We hope you enjoy your new Displate and we look forward to serving you again in the future!
Have a wonderful day!
Displate Team
_This answer was generated by an AI assistant._
Very helpful with perfect solution to…
Very helpful with perfect solution to my problem. Best service I've ever had
25 September 2026
Unprompted review
Reply from Displate
Hello Anton!
Thank you so much for sharing your positive experience! We're thrilled to hear that you found our solution perfect and that you enjoyed the best service. That's exactly what we strive to provide.
We hope to continue meeting your expectations and assisting you in any way possible. Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Prompt response
Prompt response, great service and great customer service
24 September 2026
Unprompted review
Reply from Displate
Hello Levi!
Thank you so much for your kind words and for acknowledging our prompt responses and great customer service. We're thrilled to hear that you had a positive experience with us!
We hope you continue to enjoy your Displates and look forward to serving you again soon.
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
I place an order for 3 items and one of…
I place an order for 3 items and one of them had a large dent in it. I immediately emailed them along with all the required pictures and I got a reply within a few days. They sent me another one within a week and it was perfect.
17 September 2026
Unprompted review
Reply from Displate
Hello Wendell!
Thank you for sharing your experience with us. We're thrilled to hear that the replacement Displate arrived promptly and in perfect condition! We strive to resolve any issues as quickly as possible, and it's wonderful to know that we met your expectations.
We hope you enjoy your Displates and look forward to serving you again in the future. Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
I've had nothing but good experiences…
I've had nothing but good experiences with displate. I have ordered 8 so far, and had an issue with the 8th which customer service promptly remedied.
24 September 2026
Unprompted review
Reply from Displate
Hello!
Thank you so much for sharing your positive experiences with us! It’s wonderful to hear that you’ve enjoyed your Displates and that our customer service team was able to quickly resolve the issue with your 8th order. We strive to ensure every interaction with us is as smooth and enjoyable as yours.
We're looking forward to bringing more art into your space with future orders! Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
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