Direct Courier Solutions Reviews 77

I live in southsea portsmouth...bought an ebike off eBay in Wrexham...Never used direct courier services before..paid for the VIP service it was picked up within an hour and half and delivered by midday nxt day to surrey where i was working..Great job guys very very very happy to see my 5.000 bike turn up. V. Quickly.will def use again if needed. Regards Tony

For context I needed an eBay purchase (range cooker) delivering.
Cannot fault them, communication was excellent, price was really reasonable. They delivered exactly as promised with constant updates. They had secured the item perfectly and it arrived without a scratch.
Ben was an absolute star and really helpful with the delivery itself and incredibly professional. Considering it was just myself(a woman in her 30s) and him here to lift it he was super patient and supportive with the heavy lifting!
Wouldn't hesitate to use you again and will be recommending your service. Thank you for making this whole thing completely stress free.

Great service. Efficient and great tracking. Will always use in future :)

Superb Courier company! I used this Courier company to have an important document delivered the same day, as we have a deadline. They provided really great customer service, are very reliable and provided extremely fast delivery across the UK. Highly recommend for both private or business requirements!

Brilliant.
I chose the VIP service to collect a sofa in Essex and deliver to Dorset. Great communication with Mike in the sales team and it arrived when they said, safe and sound. And an excellent price. Highly recommended.

I was looking to have an electric bike collected from Loughborough to Anglesey; November 23.
I found DCS by chance on a Google search and so glad l did.
They really went over and beyond a large courier. So incredibly helpful, quick to respond to messages.
The price was enticing too.

Thanks everyone.

Daniel

Great response when arranging urgent courier and really approachable staff both Mike (over the phone) and the man who collected the item (apologies I can’t remember his name). I felt our item was in safe hands. I will definitely use again and 100% recommend.

Fantastic experience the whole process was made really easy, highly recommended

Have used them for years to ship expensive, acoustic guitars. Fantastic service, as always. The office staff are quick to respond and are thoroughly professional. Thoroughly recommended.

First class service. These guys turn up to collect on time and deliver as quoted - no hassle, they just do the job as it should be done.

Fantastic quick service, great communication and cannot recommend highly enough, we will be using again

Couldn’t ask for more…. Delivered on time and friendly service! :-)

I recently left some medication in a hotel in London. I realised when I was on a train to Exeter. DCS were the only ones that would help me as other companies wouldn’t accept medication. Fortunately for me I spoke to Aimee. It is almost impossible to get through to the hotel where I stayed. Both Aimee and I made many many calls but she eventually succeeded through sheer persistence. However when the courier went to the hotel he was told there was nothing for me. From this point Aimee went above and beyond over several days to eventually achieve a collection and delivery of my medication. I am on holiday from Australia for 2 months so really needed to get the medication back. I really can’t thank her enough and DCS for achieving something that at times looked impossible due to the mammoth task of contacting the hotel.

Absolutely terrible service throughout! Originally instructed this company to collect a car bumper from a well trusted and established vehicle breakers, after a few other couriers rejected due to size. From the offset I was jubios after filling out the most basic of forms on the website and not being offered to read any terms and conditions prior to submitting a request of service. No option to purchase additional insurance cover for more valuable items like I had taken out with several other reputable couriers. Item was not collected on the day that was confirmed to me and upon enquiry was told it was down to TNT but no reason as to why, they then assured me it would be collected the following day of which it was. I was sent a tracking number which failed to bring up any tracking or real time locations and was given a delivery date of the following day up until 6pm. I waited in all day with my 2 very small babies and at 5.50pm realised that this wasn't going to arrive as I had been previously informed. I tried to contact DCS but were closed so I initiated a online chat with TNT. They informed me that I shouldn't have been issued a delivery date as the item hadn't even passed through the main sorting hub, then readvised that it would be delivered the following day. Once again waited in all day to no delivery! Contacted DCS and was informed that the item hadn't been checked in with TNT and was currently misplaced 🤣, after all, it's only a tiny car bumper hey!!! Mike who I spoke with who subsequently turns out to be the owner and director was very abrupt and immediately started to negate responsibility for the missing item, he proposed it was the original vehicle dismantlers at fault for not attaching the courier label to said item. I rallied back and forth with Mike regarding accusations that my contact at the dismantlers was at fault with various reasons everytime I satisfied the last accusation. TNT driver was on cctv declining to wait 30secs to attach the label, loaded up the item and threw the bumper into the van in haste. We offered DCS the cctv footage to help track the driver but was made aware by DCS that TNT do not contact drivers over missing items as that was their protocol 🤦. Nearly 1 week on and at a loss of deposit from paint shop due to having no item to paint and the item was still untraceable. After myself constantly chasing DCS and liasing with several unhelpful call handlers I was finally advised that TNT required 3 more days to conduct a depot search, after no avail from this I was further advised that TNT now required 10 further days to conduct Security searches which entailed cctv footage reviews of depots and sorting hubs. Surprise surprise this turned out to be negative with not a single track of this item at any given point. I advised DCS that I was planning to take this negligence, theft? further as all TNT's protocols were pointless and I was at a far greater financial loss through the time lapse. Finally TNT accepted this item was LOST and to file a compensation claim to recover any lost monies. ONLY at this point did DCS start to reveal clauses outlined in their terms and conditions that they would not be able to claim for the actual value of the item but would defer to TNT's £15 per kilo policy...far far less than the item cost price! Realising I was never going to get this saga to reach a suitable conclusion and after many many phone calls chasing DCS, I requested the compensation to be transferred. With one final twist thrown in, to conclude the compensation albeit at a financial deficit, DCS requested a cost price invoice to make sure I wasn't trying to claim a higher value than paid...DESPITE their protocol that didn't even cover the value 😳!!! DCS...before you try and negate blame for an appalling service, terrible customer services and a loss of time chasing you up with in excess of 20 calls, I have all evidence, both pictorial and telephone recordings of our conversations. Accept your liability and move on, I had to. A STARK WARNING TO ANY FUTURE CLIENTS ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

ALL PHONE CALLS AND EMAILS ARE HERE, RECORDED. SO I GUESS AS YOU WANT TO NEGATE BLAME IT'S TIME TO UPLOAD THESE FOR PROOF THAT YOU ARE COMPLETE LIARS AND THAT NO THREATS WERE EVER MADE TO YOU

Sorry I got the wrong company. I have apologised to them

Guitar arrived with the the buyer safe and sound and over 24 hours early during a weekend. Buyer seemed completely satisfied. Excellent service from DCS, with friendly and informative telephone advice. Thank you.

Great services - the personnel are always at hand to help and guide you. I ship Regularly and my life has been made easier by Direct Courier solution. Shannon and the team are dedicated, selfless and always going an extra mile.

Great Service. Easy to book, regular status updates, quick response to email queries, confirmation of delivery. Highly recommended.

After another courier let me down to deliver my alloy wheels, I spoke to direct courier solutions, they were really helpful and gave me different options of services I could use. Will use again.

I have used Direct Courier Solutions for a couple of years and they have never let me down, the staff are always very friendly and deal with my queries promptly. I've recently started using their door-to-door delivery service on a dedicated van for my eBike deliveries and this service has been great for my customers and my business.