Dino Decking Reviews 5,024

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them easy to install and aesthetically pleasing, with many receiving compliments on their finished projects. The delivery service is frequently highlighted as fast and reliable, with orders often arriving quickly, sometimes even the next day. Reviewers also appreciate the helpful and polite staff, including the delivery drivers, who are often commended for their professionalism and assistance. The ordering process is described as easy and efficient, contributing to an overall positive customer journey. However, some customers occasionally experienced issues such as incorrect items being sent or minor damage during transit, which the company generally resolved quickly. A few other people also felt that some product components, like fence post top caps or clips, did not fit well or were difficult to work with.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

People report positive experiences with product, consistently praising its high quality, ease of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, robustness, and... See more

Order

Reviewers mention positive feedback about order, highlighting the ease and speed of the ordering process.... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From a DIY'er at best, the decking boards and accessories were ace to work with. Hannah from Dino did the take off from my measurements and the materials arrived in quick time (3 days - amazing)! T... See more

Rated 5 out of 5 stars

I’ve ordered from Dino a few times now. I like that I can always talk to someone directly, without going through pre recorded messages to get to the right department, or having to chat to AI. The... See more

Rated 5 out of 5 stars

Excellent Website, easy to order, Service was great. Delivered on time, driver left the panels in the required area. Good quality product, easy to install. Very reasonable priced. Fence looks gre... See more

Rated 5 out of 5 stars

A top quality products (we had fencing and balustrade), backed by first class customer service, we miss calculated on the concrete fence aluminium inserts by 2, and once ordered they arrived withi... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sage green balustrade

Ordered the balustrade in sage green to replace an old wooden fence. Great service with easy ordering prompt delivery and all items delivered carefully packaged with no missing parts. Easy to cut all parts to make bespoke balustrade.

27 May 2026
Rated 4 out of 5 stars

Great product and prices are…

Great product and prices are competitive. Delivery excellent!
My only gripe is that i established an initial contact called Hannah and we discussed the intracacies of the project, however as the project changed and i need to add or alter stuff i could never get back to Hannah on the phone, she was always busy and i ended up speakimg to all sorts of different people. For me as a builder i prefer a spoc as i would use this relationship for future projects

27 May 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, helpful, professional & easy to work with.
From quoting to supply was easy and very good value for money.

27 May 2026
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service

2nd time I’ve used Dino Decking for composite fencing. Simple ordering process, competitive pricing and super quick delivery.

27 May 2026
Rated 4 out of 5 stars

Good quality decking

Good quality decking . Kit arrived on time , couple of parts out of stock which is a problem as can’t finish job . Overall I would use company again .

25 May 2026
Rated 5 out of 5 stars

Fantastic experience

Absolutely fantastic customer service from start to finish. Sarah was brilliant and was able to help with all my questions and was on hand throughout my project. Any issues were dealt with swiftly and were not a problem. I cannot recommend them highly enough. Thank you Dino Decking Thank you Sarah my new decking is fabulous.

27 May 2026
Rated 5 out of 5 stars

I made a number of phone calls pre and…

I made a number of phone calls pre and post placing my order and the staff were friendly and very helpful on everyone.
There was good communication regarding the deliveries and even though there was a few pieces short that was resolved very quickly and effectively. Overall very pleased with the service.

27 May 2026
Rated 5 out of 5 stars

Fence sample

Ordered fence samples on a Monday,got an email saying they'd been despatched on Tuesday,delivered on Friday,I'd say that was pretty good

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I have been most impressed by the customer service of this company. They replied to my emails in a prompt and informative manner and, when I went to the warehouse, the senior staff were very helpful. I highly recommend their customer service, both via email and face to face.

28 May 2026
Unprompted review

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