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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, frequently noting that items appeared cheap, tarnished quickly, or did not match the online descriptions. There were widespread complaints about the engraving on personalized items being illegible or incorrect, making the products seem pointless or of poor value. A significant number of people also reported issues with delivery services, with many orders arriving late, not at all, or being lost in transit. Response times from customer service were consistently criticized, with numerous reviewers stating that their emails and inquiries went unanswered, especially when attempting to resolve problems or request refunds. Conversely, a small portion of people felt satisfied with their purchases, finding the items beautiful and of good quality, and some even praised the company's efforts to resolve delivery issues by sending replacements.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers express delight, calling items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Quality

Clients share negative opinions on quality. Many reviewers express disappointment, citing poor quality, cheap... See more

Response time

People report negative experiences with response times, consistently expressing frustration over unanswered... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many report not receiving their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a sterling silver necklace from them with 4 names on a heart. Was unimpressed with engraving when received as could only just read names . Wore a few times before necklace started to tarnish a... See more

Rated 1 out of 5 stars

This company should be closed down immediately. Ordered necklace on 17/8 with 3-5 workings days delivery. Still not received it after 13 days. Asked for money back and cancel order but just appear t... See more

Rated 1 out of 5 stars

Item arrived in a timely manor as i ordered it in plenty of time . Item Is Grey Not Silver Badly made cant see the names and the heart is not joined up , i have emailed customer service if they do not... See more

Rated 1 out of 5 stars

Absolutely awful company. Item arrived broken, really cheap and poor quality. After several emails to them they asked for a photo which I sent. I have requested a refund. They have not responded to... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...


Contact info

2.2

Poor

TrustScore 2 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order not received

I placed an order early June 2025 and I have not received anything to date. I have also emailed the company to provide me with an update on my order or a refund and have not had any reply.
I would not recommend anyone orders from this company.

21 July 2025
Unprompted review
Rated 3 out of 5 stars

Not happy with item

Ordered on 30/6 , arrived finally in 18/7, after emailing a few times with no reply at all . Disappointed , not silver colour as per photo more like a pewter colour the chain , the heart was bit better . Should have been advised that 5 rings look silly on the heart as one stuck the top. If not smaller circles should be used for names when more than 4 needed or asked for . The engraving is on them but very hard to see as well . The heart isn’t joined at the top wither ? . Looks very cheap really I think , wouldn’t order again . Not very happy with purchase at all .

18 July 2025
Unprompted review
Rated 4 out of 5 stars

Heart bead necklace

Little disappointed with this necklace. Whilst it looks lovely and solid, the engraving on the beads is very poor and you have to look with a magnifying glass to see the names! Pointless really, so I won’t be repurchasing any items from here again

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Urgent

Urgent: Order #199264 – Request for Update or Refund

Dear Diamofy Customer Service,

I hope this message finds you well. I am writing to follow up on my recent order (Order #199264), placed on July 1, 2025, for the Charming Heart Necklace with Engraved Beads (Gold) with the following customizations:

Bead 1: Fatema

Bead 2: Hasan

Bead 3: Khan

Since placing the order, I have not received any updates regarding shipping or delivery. I have also tried to get in touch but have not received any response from your team, which is disappointing.
Please understand that I need this item as soon as possible. If my order cannot be fulfilled immediately, I kindly request a full refund. I would appreciate it if you could look into this matter urgently and provide a clear update.

Thank you for your attention. I look forward to your prompt response.

Kind regards,
Mashkur

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Grey Metal Badly Made

Item arrived in a timely manor as i ordered it in plenty of time . Item Is Grey Not Silver Badly made cant see the names and the heart is not joined up , i have emailed customer service if they do not reply then i will contact my credit card company and see what they can do .

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality

This will be my honest review for one of the best everyday jewellery purchased for myself.
I purchased the engraved drop pendant gold colour in April 2023, and have been wearing it every day since then. Its been 2 years now, and the colour is as good as new, i even wear it when i shower(too lazy to take it off) and it hasn't tarnished. Superb quality for the price. Best alternative to everyday real gold jewellery. Highly recommend

1 May 2025
Unprompted review
Diamofy logo

Reply from Diamofy

Thank you so much for sharing this amazing review! 💖 We’re thrilled to hear your engraved drop pendant has held up beautifully after 2 years of daily wear. It means the world to us that you love the quality and wear it every day.

We truly appreciate your recommendation! 🌟

Regards,

Rated 5 out of 5 stars

The necklace is beautiful with my…

The necklace is beautiful with my children’s names on so impressed with it thank you

11 April 2025
Unprompted review
Diamofy logo

Reply from Diamofy

Thank you so much! 🥰 We're so happy you love your necklace—it means the world to us to be part of such a meaningful piece. If you ever need anything else, we’re here for you! 💖

Rated 5 out of 5 stars

Lovely and great value and variety

Great product and service delivery update will be recommending to friends

28 March 2025
Unprompted review
Diamofy logo

Reply from Diamofy

Thank you so much!
We're thrilled you loved the product and service. It means a lot to us—and we truly appreciate you spreading the word to your friends! 💖

Rated 5 out of 5 stars

I ordered a personalised necklace in…

I ordered a personalised necklace in rose gold and after 5 weeks the colour wore around the pendant. I emailed them about it and they were so helpful and sent out a new necklace and apologised for this happening they also insisted that this was a one off and that it wouldn’t happen again. So far the new necklace has been fine.

24 December 2024
Unprompted review
Diamofy logo

Reply from Diamofy

Thank you so much for your honest review! We're truly sorry that your first necklace didn’t hold up as expected, but we're very glad we could make it right for you.

We’re committed to quality and customer satisfaction, so it’s great to hear that your replacement necklace has been perfect so far. If you ever need anything else, we’re just a message away!

Rated 3 out of 5 stars

I have received only half of my order. The one I received, I have to say that I am very pleased with it. I have contacted the company about the rest, but heard nothing back.

I have only received half of my order! I ordered two items, and received one of them, fairly promptly. What I have received, I am really pleased with. However, I can't seem to get them let me know where the other item is. I have entered my order number on the tracking and it doesn't give any information.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Last week I bought a necklace from a…

Last week I bought a necklace from a company called Diamofy. I got a quality product for less money. I am very happy to be able to buy from their online platform. I want to buy more different products from them. Thank you Diamofy.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a necklace a few weeks ago.

I purchased a necklace a few weeks ago.
I received a receipt number. However never received a tracking number.
It is past the expected delivery date. I have emailed a numerous times regarding the tracking and the status of my purchase with absolutely no reply from Diamofy.

Absolute scam! Never entertain a purchase from this website.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam! 0/10

I would give 0 stars if I could.

I purchased a necklace a few weeks ago.
I received a receipt number. However never received a tracking number.
It is past the expected delivery date. I have emailed a numerous times regarding the tracking and the status of my purchase with absolutely no reply from Diamofy.

Absolute scam! Never entertain a purchase from this website.
Shame on you Diamofy.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

I am so disappointed and upset

I am so disappointed and upset ! I ordered a necklace on the 16th December.I was so exited to give a gift to my sister for her birthday which has already been a month ago. I have emailed them and tried calling them and got no answer back I am honestly disappointed. Do not order order from this company it’s an actual scam!

16 December 2024
Unprompted review

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