Deryan Reviews 

I ordered a travel cot and a mat. I was surprised how quickly the delivery was - literally two days! However what surprised me even more was that the travel cot was not in the package yet the email said it was. Thankfully I took a pic of the parcel weight which clearly was just the mat alone at less than 1/2 a kilo. Multiple email convos with their AI customer service followed and eventually after a week or so I got the travel cot I paid for. Travel cot and mat are both really nice but I wouldn’t risk ordering from them again. I never received an explanation as to what had happened. I see their products are on Amazon so probably better to order from there.

Brilliant very nice material value of money

Quick easy sevice completely satisfactory

Order delivered almost 2 months after the order.
They give the excuse that is due to the amount of orders during sale season and that they are moving to a new warehouse.
If the situation was getting out of hand, why didn't you hire more personal or closed the sales?
Instead they choose to be greedy and continue selling even when they can't provide a good service.
I have read so many reviews of upset people who suffered the same delays that makes we wonder if these people actually care about their customers.
If you cared anything about us you wouldn't ruin so many people plans and holidays.
Of course the product I ordered never made it to my holidays. It was something I could live without.
But what if I had ordered a stroller or something more urgent for baby who will soon be born? You would d leave me with no stroller and no money until one day you catch up with the deliveries.
Also, let's not talk about the AI boot who provides 0 help as customer service and just makes you feel even more frustrated.
Awful company. Greedy and careless people.

Slow replie. Tried not to refund my money

I DO NOT recommend this company to anyone!

TL;DR: They shipped my order more than 3 weeks after I ordered, and nearly 2 weeks after multiple cancellation requests due to the delay!

I placed an order on Sept 10 in the morning, paid extra for shipping protection in addition to the expedited shipping fee to the US, and received an email that it would ship that day. By Sept 20, I still had no shipping confirmation, so I contacted the company and asked them to cancel my order. The next day, I was told my order was with the fulfillment team trying to get it processed. I again requested that it be cancelled since it still had not been processed.

There was a bunch of back and forth, and finally, on Sept 23, they agreed to forward my cancellation request and said I should get an update within 2–3 days. Instead, a week later, nearly 3 weeks after it was supposed to ship, I got an email saying a shipping label had been created. Again, I asked them to cancel the order and not ship it, but 2 days later I got a notification that it had shipped, followed by another notification that I owe import fees that essentially double the price of the item.

Suffice it to say, I am extremely frustrated!

A great car seat and nice, fast delivery.

Took long to arrive and it lacked a few holes

Very disappointing experience with Deryan. The stroller we received did not match the product shown on their website. We contacted customer service, but months later, after repeated follow-ups, we still haven’t received any compensation.

The only reason I have given them is 2 star rather then 1 is that we actually like the products.

However customers should be able to trust that the product advertised is the product they’ll receive or if at least offer a solution. The way Deryan has handled this has left us frustrated and disappointed.

I would not order from them again.

Very disappointing experience

I paid extra for the advertised 2-business-day delivery because I needed the inflatable toddler bed for travel. Instead, the order wasn’t shipped for more than two weeks. Now UPS is asking me to pay an additional $38.72 in import fees just to receive it.

Because of the huge delay, I no longer need the product, but I’m unable to cancel the order. Paying extra for fast delivery, waiting weeks, and then being hit with an unexpected additional charge is extremely frustrating. Very disappointing experience with DERYAN.

I ordered the carrier , it was really good. My child also likes it.

The second tent is also leaking and I have send video on Instagram.
Not a happy camper, extra waterproof tent is leaking and dropping from seems

I strongly advise against buying from this store!
I bought a baby stroller from here, and within less than a year (8 months), the lock broke and it no longer closes, rendering it completely useless and impossible to transport.
When I reached out to customer service, they refused to offer a replacement or a refund, claiming it had been over 6 months. They then suggested I ship it back to them for repairs at my own expense. How am I supposed to pack and ship a full-sized stroller that is stuck completely open because of the very defect it has?
Poor quality products, awful customer support, and zero accountability for defective items. Posting this to warn others before they waste their money.
ispoke with Fill from customer service

The delivery went well. But communication by mail wasn't correct.

Wrong item was delivered. I couldn’t get a response from anyone in customer service and the portal was not designed for Uk customers . Weeks later they delivered the right item despite me saying I no longer wanted it. I had to send both items back to the supplier. I claimed from my credit card for refund. Deryan have disagreed with my dispute and so my bank has asked me to send loads of info for the bank to argue it.

This has been the worst supplier to work with in all my life. You can’t get hold of anyone. They send the wrong product and you can’t get your money back.

Avoid.

I understand that DERYAN is currently experiencing delays due to the warehouse relocation. However, my order was placed on 1 September 2026, and the 30-day delivery period has now expired without the order being dispatched.

I have reviewed DERYAN B.V.’s Terms & Conditions, which state that accepted orders must be executed no later than 30 days, unless another delivery period was expressly agreed. Your own customer service information also confirms that 30 calendar days constitute the final delivery period.

I am therefore formally requesting that DERYAN fulfil its contractual obligation and deliver my order without further delay.

Pursuant to Article 18 of Directive 2011/83/EU, I hereby grant DERYAN an additional period of 7 calendar days to fulfil the order and provide me with a valid tracking number confirming that the parcel has been handed over to the carrier.

This email is not a request for cancellation or a refund. I want the goods I purchased to be delivered.

If DERYAN fails to deliver within this additional period, I will consider the company to be in further breach of its delivery obligation and will pursue the remedies available to me under the applicable consumer-protection and national law, including a formal consumer complaint and, where applicable, legal proceedings seeking enforcement of the contractual obligation or termination of the contract and reimbursement.

I received my order very quickly. I ordered it today and received it tomorrow.

We have the deryan klimtoren but it’s not chilsafe:

Not child safe the whole thing topples over if a child hangs on it

The product

Shit service, they wont resolve any issues with the orders.