Deryan Reviews 

I'm giving 2 stars only because the product itself is good quality and meets expectations. Unfortunately, the buying experience and service was deeply frustrating.

Shipping was delayed by nearly three weeks. A big reason for ordering with them is because of the fast shipping promise. Customer service repeatedly gave empty assurances that my order was being processed and even "ready for courier pickup", completely hiding a major warehouse move and backlog that was only admitted to weeks later. At the end no one even followed up to my last email ...

Hiding known delays and making false promises shows a serious lack of transparency and respect for customers. Great product, but much-less-than-great service and communication.

I dont recieved my package.I dont recieved correct tracking number.I get diffirent and wrong information.My order is placed August 21 and until today oct 1.I dont recieve proper information regarding my package.Today i called postnord.no .My package was sentback.

Order was very late and I requested a refund before it was shipped to be told I cannot cancel the order. I was asked to refuse the delivery which I did but I’m still waiting for a refund.

Faulty product delivered and charging me for returns!

Parcel was delivered in the specified time slot by a cheerful polite driver. Would have scored 5 stars but for the fact the packaging on both items delivered badly damaged

A month waiting for the delivery, it never departed from the hub.
Answers generated with AI.
All refunded fortunately.
Products may be good or may not. I will never notice.

Long shipping delay that obliged me to buy something else, then they couldn’t cancel my order despite severals e-mails asking for it…

Don't even want to give it one star. Purchased light weight stroller in March. Was very happy with it. Do not use this regularly as I'm a car person maybe once a week if even. The foam on the handle ripped and came away. Reached out and wanted refund. Sent it back, waiting ages for a report. Finally get one to be told buggy dirty and was sent pictures of the wheels. What a joke that had nothing to do with the ripped foam on the handle. I must of been expected to power wash it down like hell was i, i think they wanted to re sell my return. It is not been sent back to me with not even a mention of the foam been ripped or explanation on that. Buggies are for outdoor use, i live in Ireland it never stops raining like come on. AVOID AVOID i bought myself a zummi stroller in symths and it's 10 times better, wider seat and has button adjustments at the back for reclining as oppose to the stupid pull cord on the back of the deryan one that keeps slipping down. I will be seeking legal action on this matter. Was treated was poorly.

I still havnt got what I order.
Not a professional company at all.
Didn’t tell me that my items were out of stock even when I already paid for them. I still havnt got my order.

Really happy with the up and go beach tent. Used it for vacations on the beach for my little one. Opened up the side/‘windows’ for fresh wind and closed it up when the sun was shining on that side. Really easy to bring with you, def recommend

Well done fantastic

Very very poor services and communication, even an email has been received that the item is delivered but have not received anything, this is a form of fraudulent. Just to extract money from people.
Regards
PAUL

We received our high chair and bouncer parcel in just 4 days in the North West UK. It was quick, and we were notified at every step of the delivery. The product was very well packed, and it was easy to assemble. So far, we have liked the product and its quality. Thanks!

Still haven't received my order with not much explanation.

Update — 12 October 2026: I placed my order on 26 July. After a long delay (1.5months), DPD tracking marked all three parcels as delivered, but I never received any of them. I reported the missing parcels straight away aka the same day and submitted the requested non-receipt form. After weeks of chasing by email, I was asked for the form again, even though I’d already sent it. DERYAN responded quickly after I posted my one-star Trustpilot review, then confirmed they had found my original form and were reviewing my refund request, two weeks ago. There’s still no confirmed refund or timeline. I shouldn’t have had to keep chasing just to get this far. Disappointing delivery and customer service experience.

Awful costumer support, never received the order. Had to file a dispute through Revolut 2 months after I ordered. Plenty of mails and anxiety. Avoid at any cost.

I bought a tent from them, which was advertised as a festival tent. It leaked significantly on first use after a short spell of moderate rainfall, ruining all of my gear.
The customer service team have refused to allow me to return it unless I can prove where the leaks are coming from via video.

Despite repeatedly informing them that I cannot replicate rainfall with a glass of water at the park (nor do I have the time to jump through hoops for them) they keep repeating themselves and refusing to allow me to simply return the product.

The issue is with the single skin design which leaks all around the perimiter so it will be impossible to show this anyway. All other tents at this price point are dual skin to avoid this. It is crazy to require a customer to try and recreate rainfall whilst similtaniously filming the inside of the tent.