Deliveroo Reviews 

Deliveroo has got the worst customer service ever, talking to them on chat on the app they all sound like bloody bots giving automated answer ,rude and just not giving a crap about the situation , whoever CRIS is ...you can go eat glass tbh

pizza: not tepid - room temperature! it was 30 mins late and, from the map, the driver came straight to us - the only explanation can be the pizza set at the restaurant for 30 mins waiting for the driver. They must have been aware and should have made another pizza (or at the very least kept it warm). Simply unacceptable.

After waiting over 1 hour, the driver never showed up. I got a message saying they left it at my front door. I live in a block of apartments - no idea where they left it! I was home and with my phone the whole time. No call or anything, Absolutely useless!

I had the misfortune of dealing with their call centre. The rudest service ever!!! Two agents hung up on me. Stay away and use other services!

Tonight 9/9/2020, I ordered $60+ of food from Boss Burgers in Geelong West through Deliveroo. The driver didn't knock, just left our meals at the door. Went to let the cat in and there at the door was our meal. It was cold and revolting. Won't use Deliveroo again.

deliveroo took my money out of daughter account, BUT didn't order anything. phone them up ref this was told it will take 24hours for it to go back in to the account 5day's later still no refund. why did they take the money in the first place with out us ordering anything

This company has zero respect for its customers.

First order for 65.00 never showed up. When I called customer service they said too bad, no refund. I said fudge that, went to the restaurant and got proof that the driver had gone to an address on the opposite side of the city and then, I don't know, ate it?

VERY grudgingly they gave me not a refund, but a credit, meaning that I was forced use them again to recoup the loss.

Fine, this time I figured that I'd get ahead of the game and wait outside of the restaurant to catch the driver at the moment of handover.

That worked - but I only realised when I got it home that there was a missing item. Did Deliveroo refund me for it? Nope!

Never again.

The restaurant selection is good but deliveroo is garbage. Report cold food multiple times (check with restaurants and it's deliveroos fault) and you receive a generic automated email saying sorry. Nothing is ever done about it and you just end up with cold food again next time. Main reason being is they seem to send their push bikers too far out and they'll have them do multiple drops.

Much better customer service needed from deliveroo as currently you can never do anything about cold food.

Used to be great. I've used it for several years with no problems, but in the past six months Deliveroo have really gone downhill. Delivery times keep getting pushed back - from 30 mins to 40 mins to 50 mins then 1 hour 15 mins (from initial 30 mins?) Just give me a time and stick to it. Had to go to the chat box to get any idea when my last order would arrive (actually took 1 hour 5 mins in the end for a local place half a mile away), and then the chat host ended the convo mid-question. That's just rude. Prices have simultaneously sky rocketed. Used to be able to get a decent meal for two for less than £30 - now it's creeping past £45 with all their add ons. Very poor. Will be going back to ordering direct from local places and picking it up myself.

Never again order costumer service is poor

I made an order using deliveroo and first I was told it would there withings half an hour then 40mins then 45mins , there was no clarification of a definitive time when I would receive my order and when talking to the online representative I was met with sarcasm and ended the conversation I had to go through to another advisor to even get my money back it was the worst customer service I have ever experienced! And I will jot be using them again !

Shame I have to give 1 star deserves no stars. Delivery time kept getting pushed back once the food was collected from the restaurant. After 1 hour food not delivered despite tracking saying order complete. Customer services just said they can’t contact their employee. Completely ruined the evening and appalling customer service.

Loved deliveroo.. was very loyal to them too. But sorry, they have pushed prices up way to much now.. what used to cost £10-15 now costs £25-30 . They’ve made it so you can’t order a decent priced takeaway for one anymore. I think my loyalty needs to go elsewhere now.

Some terrible drivers and terrible customer service! Food left on doorstop, was stone cold, driver did not knock. Contacted live help and all they did was give 10 quid credit on an account I now no longer want to use!

Use extreme caution when leaving house I walked out and was almost knocked down by there driver who was using public path as a road way just luck it was an adult and not a child.
Attitude regarding the issue was disgusting

I ordered 3x toasted sandwiches, none of which came toasted.

Gutted.

Called up, the big man refunded.

My g

Man this company is awful. Their drivers can’t figure out how to find addresses and ring doorbells. Their customer service are a bunch of Passaic’s aggressive a-holes. Just call the restaurant directly.

Food didn’t come after 2 hours with no confirmation on text or call, although money had left my account. Had to chase up for my food and they “forgot” to inform me that my order is void! Simply irritated by the service they provided just unprofessional!!

Delivered to wrong address. Deliveroo can’t tell me which wrong address. 40 quid down the drain. Won’t use them again.

Booked an order with Giggling Squid through Deliveroo at 4.00pm for delivery between 7.30pm and 8.00pm. From 7.30pm onwards I got constant updates saying food being prepared but delivery time was being put back in five or ten minute increments. With delivery time showing as 8.10pm to 8.25pm phoned customer care number and whilst politely handled little was achieved, the message being that the driver was waiting at the restaurant. Whilst on the phone anticipated delivery time slipped further and then suddenly it indicated that food was on the way at circa 8.25pm with an anticipated delivery time for 8.55pm. With the distance from the restaurant to the delivery point being only 1.5 miles this seemed excessive for a journey which takes 5-7 minutes. Food arrived at 8.35 pm with one item missing and much of the order only lukewarm.