QNB Group Reviews 52

I contacted MOHAMED ASSEM for an issue and he was very helpful and tbh he’s very excellent… it’s the first time for me to be very smooth and talk to a polite agent … from my point of view he deserve a raise or bonus, and i hope this will happen😊🙏.
Thank you,
Sara walid

Public Warning About QNB Finansbank
My experience with QNB Finansbank has turned into a serious case of grievance and injustice. I was kept waiting for weeks with promises that my issue would be resolved, suffering significant financial and emotional damages throughout this period. After all that waiting, my account was unilaterally closed without any satisfactory explanation.
The attitude of the bank’s employees during this process was equally alarming. The warmth and attentiveness shown when opening my account completely disappeared the moment a problem arose, replaced by a rude and dismissive manner. This is a clear reflection of the bank’s lack of professionalism in customer relations.
I have filed an official complaint with the BDDK (Banking Regulation and Supervision Agency of Turkey) and have initiated legal proceedings to protect my rights.
Following this experience, I transferred to Ziraat Bankası, a state-owned Turkish bank. The branch manager there was genuinely astonished when he heard what I had been through — and rightly so, as this level of negligence simply does not exist in state banks. The regulatory oversight and sense of institutional responsibility within Turkish state-owned banks ensures that customers are protected from such mistreatment.
I am warning the public so that no one else has to go through what I experienced. I strongly advise choosing state-owned banks such as Ziraat Bankası, Halkbank, or Vakıfbank over private banks like QNB Finansbank.

I recently visited the QNB Mall of Qatar branch and had an exceptional experience. I want to specifically thank the manager, Mr. Asad, for his professional leadership and Wael at customer service for his efficiency and helpfulness. They made the entire process smooth and stress-free. Highly recommend this branch for their top-tier service!

Very very bad system shamukh branch very lazy staff working inside they dont want to work big standing line in Ramadan people in fasting and only 1 girl handling all and she try to return back customer for any small reason sometime no reason. Very Very bad system.

No respect for anyone

It is really making no sense to deal with this bank especially wakrah branch. Have to wait for 1-2 hours just to get the balance confirmation and only the owner has to come to do this. So they expect to loose and waste time for their leisure

I lost my job in Qatar on 1 January 2023 because of my age so it would be reasonable to assume I can no longer get a residents permit because I don't have a work permit. So I instructed QNB to close my current account, verbally at first and after several visits to the branch with zero results I wrote a letter instructing to close the account. I was requested to rewrite the letter by hand and to include reasons why I was not likely to return to Qatar and provide copies of QID & Passport etc. This information was already with QNB after my personal visits requesting closure. Nonetheless, I did what was requested and on April fools day received a clerks phone call saying action would be taken after Ramadan and the available balance released. This did not happen so I enquired further and was given an incident number. Time flew by and the account still remained open and the available funds had not been released. So I asked a friend of mine to hand deliver a further letter requesting same. QNB branch refused to receive this hand delivery and I have been fighting with them to close my account and release the funds now for over 36 months. The issue is still not resolved and I am now escalating the issue to the relevant financial authorities and international ombudsman. So that's the reason QNB received unnecessarily this low score
BTW this event has been ongoing since I received notice of termination 1 Jan 2023. The date given below is the furthest back the auto date feature would let me go.
11 March 2026 still no resolution. I did elevate to QCB on 8 Dec 2025 and have had no response can only assume QCB are in cohorts with their brother bank. I elevated to MOIC but was told to revert to QCB so here I am in a circular doom loop. What to do Yani?

Qnb bank in hurghada took my American dollers to exchange in the ATM and then the machine broke down. After getting the attention of a bank worker who was better than useless I was told to file a dispute at the bank. I did this and was told they would contact me. No surprise I didn't hear anything and I have sent countless emails to their what's app quality with pictures to resolve my complaint and return my money. They have been completely useless and asking me to ring an Egyptian number 19700. I am not losing anymore money on calling abroad.so I have written the money off.i would love to post pictures of the bank teller outside just smoking his cigarette when I was asking for help. Qnb steel money so beware tourists

I would like to share my experience with the customer service provided at the Al Wakra branch, specifically for company-related services. Unfortunately, it has been quite disappointing due to the following reasons:

1. Lack of Attention to Customers: Staff members often appear disengaged and do not actively call customer numbers, even when they are free. This leads to unnecessary delays and frustration.

2. Phone Usage During Work Hours: It seems that excessive phone use is affecting productivity. Management should consider restricting personal phone use during working hours to ensure better focus on customer service.

3. Insufficient Training: The staff need proper training on how to professionally and efficiently serve customers. Basic customer service skills are lacking.

4. Need for Digital Services: Many of the services currently offered at the branch could be made available online. This would save time for both customers and staff, and reduce the need for physical visits.

I hope this feedback helps improve the quality of service at the branch. Customers deserve a more efficient and respectful experience.

One shitty bank. Branch manager says waiting for service for more than 90 minutes is normal.. says it proudly and that all branches are like that .

QNB has the worse customer service ever!
Always late in replying. No follow up at all, after any complaints or problems.

By far the worse customer service!

Worst bank ever. Hotline personnel are useless, erroneous account transactions are common.

QNB Alahli scammed us tourist in Egpty.

DO NOT USE THIS BANK!!!

This bank stole/scammed our British pounds.

And no one in the country of Egpty including "the actual bank" would help us to get our money back.
Couldn't wait to leave Egpty, every single day so many people tried to scam or overcharge us thinking we are cash cows.
Even the taxi driver when going to the airport, quoted us a price (and we gave him 300 hundred extra) during the journey demanded an additional £10 stating "we can afford it, what is it to us?!

Visited a branch of the bank, only to be told, we need to call 19700, we didn't have an Egptian number - we are on holiday.
Number appears to be premium number, no one would help us including our hotel to call the number.

I emailed the bank to lodge a complain on 3rd April 2025, and received a reply, thereafter they have blocked my email address - now all my subsequent emails are undelivered.

Shame I can't upload all my evidence as well - just to be petty.

what a totally useless bank. app and website. despite being a first plus customer they treat me like a 3rd rate customer. shame on you QNB

Worst banking experience, unexperienced staff with no proper training or reference. Transaction takes ages for approval and many atm machines issues. Very frustrating system, it took me 5 trips to the bank to get a stupid transaction done and it’s not near completion yet.

Zero experience, so rude with clients, wasting time, employees are fresh graduates don't know how to speak with clients and no branch manager or senior to complain.

It was the worst experience ever! This bank just does not want retail clients. Activating a new beneficiary took 2 hours! Are we in the Middle Ages?

I will explain what happened:

I woke up on a Wednesday and discovered that someone had attempted to withdraw money from my credit card, but the transaction was declined due to insufficient funds. I called the bank and asked if I could block this merchant. They told me I needed to renew my card, so I hung up.

Thirty minutes later, I received a call from scammers claiming to be from QNB. They addressed me by name and said they were contacting me to update my bank information and verify that everything was up to date. Then they said they were testing their systems. They spent about ten minutes drawing me into their scheme before attempting the first transaction. Long story short, I was scammed out of 120,000 QAR (approximately \$32,000) in under ten minutes. The bank is blaming me, saying I shared the OTP.

Maybe I was at fault for sharing the OTP, but what if someone had stolen my wallet and phone, made the transactions, and then returned them? Why didn’t the bank flag such a large number of transactions in a short period of time, especially when my usual banking behavior is completely different? Isn’t there a limit in place?

I’ve learned from the Cyber Security Department that there are more than 50 scam cases per day, if not more. Why don’t banks implement fraud insurance or force customers to set transaction limits on their accounts, so customers aren’t fully responsible for fraud attacks? This is unacceptable.

Another issue is that I called the bank while I was still on the line with the scammers, and you wouldn’t believe how slow the bank’s response was in blocking the transactions. I even requested an account statement, following instructions from the Cyber Security Department at the Ministry of Internal Security, and they made me wait 48 hours for the transactions to appear on my statement. This should have been handled immediately to increase the chances of recovering the money.

All in all, you might as well keep your money under your pillow or in a drawer instead of at QNB. They can’t even trace the money. I’ll keep you updated on any developments.

worst experience with their process ,truly big losers

worst experience with staff and their process for each task... keeps on