The staff in the shops have been lovely but do NOT buy the Graceland school shoes ! Not fit for purpose and not healthy for children’s feet, within two weeks the kids are walking on the square imprin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very simple purchases today, namely involving asking for my new unworn shoes (from temu) to be sprayed with Deichmanns special waterproofing machine. Thought it would take 3-5 mins, turned out... See more
Company replied
Store 123 Transactio 169 Till 2 customer advisor called Arun his a brilliant worker very friendly and offering other facilities like join the App for discounts and offers also he offered me to get... See more
Company replied
Never been in one of your stores before but when visiting Torquay we went in to look for school shoes for my granddaughter where the most lovest lady by the name of Katie served us and wow blew us a... See more
Company replied
Company details
Written by the company
Deichmann UK is the British branch of Deichmann, one of Europe’s largest footwear retailers and focuses on offering affordable, trend‑driven shoes for women, men, and children, along with accessories. Deichmann operates multiple stores across the UK and our website provides a store locator to help customers find the nearest branch: https://www.deichmann.com/en-gb as well as a fantastic range of: - Women’s footwear: heels, trainers, boots, sandals, flats, and more, including big brands like Nike, adidas, Skechers, and Bridgerton‑branded styles. - Men’s footwear: trainers, formal shoes, boots, sports shoes, and casual styles, often with regular discounts on major brands. - Kids’ footwear: school shoes, trainers, boots, sandals, and character-themed designs. - Accessories: bags, socks, and seasonal items.
Contact info
16 Compass Point, , LE16 9HW, Market Harborough, United Kingdom
- 01858 468546
- service-uk@deichmann.com
- deichmann.co.uk
3.2
Average
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amber
Amber, at Deichmann, Broadmead, Bristol was very helpful and friendly
23 April 2025
Unprompted review
Reply from Deichmann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. I have forwarded your review on the the Bristol store and regional manager.
Many thanks,
Your Deichmann Team
Ordered mens BLACK crocs size 10
Ordered mens BLACK crocs size 10, white crocs size 11 have been sent!! Tried calling the helpline number no one answers.
24 April 2025
Unprompted review
Reply from Deichmann
Thank you for your review and I am sorry to hear about your recent order. Please refer to the email sent yesterday. Apologies again.
Your Deichmann Team
this is the first time I have order online
this is the first time I have ordered from Deichmann online and have always gone to their shop in Bromley but the website gave me many more options and choices. Delivery came within 3 days
17 April 2025
Unprompted review
Reply from Deichmann
That's great to hear! Thanks for your review 😊
Still not received my order
Still not received my order, looks like evri have lost it. Deichmann being really unhelpful have taken my money and won’t send another pair out, waiting for the useless evri to reply won’t be ordering from them again !
15 April 2025
Unprompted review
Reply from Deichmann
Thank you for your review, please contact by email directly confirming your order number and we can follow this up for you, service-uk@deichmann.com and in the subject please enter Trustpilot.
Your Deichmann Team
Would go here again for shoes
Visited the Irvine store for a pair of sandals. Found a pair that I liked and were very comfortable at a reasonable price.
11 April 2025
Unprompted review
Reply from Deichmann
Thank you so much for leaving us a 5 Star review.
We are so happy that you had such a positive experience with us.
Your Deichmann Team
Customer service useless
Ordered two pairs of different girls school shoes. I was sent an odd pair which didn’t match. I didn’t notice this myself for several weeks after the order due to them looking quite similar and she had been wearing the other pair.
Customer service is a waste of time. No help. Looking at previous reviews I Can see this is a regular occurrence. Now left with an odd pair of shoes which I have no use for.
12 February 2025
Unprompted review
Reply from Deichmann
I am sorry to hear you did not receive the support you expected, we do have a full 366 days returns policy and you can return the odd shoes back either in store and back to our warehouse and a full refund will be issued. Please confirm your email ticket number and your lack of support can be addressed.
Your Deichmann Team
Very good place to buy shoes trainers…
Very good place to buy shoes trainers and so on
9 April 2025
Unprompted review
Reply from Deichmann
Thank you so much for leaving us a 5 star review and thank you for shopping with us and we hope to see you again soon.
Your Deichmann Team
I have placed a few ordered here…
I have placed a few ordered here recently including a pair of shoes for my 1 year old daughter. After one wear (not even a few hours) the shoes started to come apart from the soles.
I sent an email asking if I can send them some images of the shoes and get a refund. The images (along with my order details, as I only collected them 1 week earlier) do show that the shoes are practically brand new, yet are coming apart already.
“Customer services” (when they eventually replied) were very unhelpful and asked me to return them to store or via Evri for a refund. I said that I don’t see why I should make a special trip to trip to store, which is not exactly local, when I can show in the images how poor quality the shoes were, and how they were falling to pieces.
I was then told that I still have to return the shoes.
So now, I will return the shoes, along with every other order I have placed with them recently, and will shop elsewhere in future.
Thanks for nothing Deichmann 👍
7 April 2025
Unprompted review
Reply from Deichmann
Thank you for taking the time to leave your review. We sincerely apologise that you are dissatisfied with our faulty item procedure. Please note that the return of faulty items is required, as this allows us to record them for ongoing monitoring and trend analysis. All our returns are free of charge and a full refund will be issued.
Your Deichmann Team
Shopping made a pleasure.
Visited Norwich store.
Clean & tidy.
Staff sounded cheerfull whilst I was shopping round.
Lady went the extra mile to help me & was friendly when paying.
4 April 2025
Unprompted review
Reply from Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
I have forwarded on your comments to the team in Norwich.
Your Deichmann Team
Two different trainers
Placed an order with Deichmann ( Nike Trainers ) and when the order arrived it was completely two different trainers, so was disappointed but refund was very prompt.
25 March 2025
Unprompted review
Reply from Deichmann
I am sorry to hear about your recent order, but pleased the refund was issued in a timely manner, apologies for letting you down on this occasion.
Your Deichmann Team
Placed an order with Deichman
Placed an order with Deichman. Paid for shoes and delivery. Evri were delivering. Evri said they had delivered. They had not. I have CCTV , I was also in the house. No delivery. I contacted Deichman to say I have not received the shoes. Sent two emails up to now. They have not even replied. They have my money. I have no shoes.
22 March 2025
Unprompted review
Reply from Deichmann
Thank you for your review, however your refund was processed back to the PayPal account you used to placed this would have cleared on 1/4/2025, a screen shot of the refund has been emailed to you.
Your Deichmann Team
Very happy with deichmann placed my…
Very happy with deichmann placed my order and received it promptly
26 March 2025
Unprompted review
Reply from Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Your Deichmann Team
Order came quick
Order came quick. 4-5 days. Returns were easy, as could be returned to any store. I managed to find in store what I was looking for actually. I love the prices, as they are really good especially in sale.
20 March 2025
Unprompted review
Reply from Deichmann
Feedback is always important to us and we very much appreciate you leaving a review.
Your Deichmann Team
First and last time avoid in future
Placed order in store as no size in stock. Waited 5 days nothing arrived, contacted for a refund was advised will be in my account 3/5 days. Week later still nothing. Contacted them again and again. Causing inconvenience to me having to go out again shoe shopping (men hate to shop) expense on fuel and time. . I’m still waiting on my money back and no compensation offered for poor experience
8 March 2025
Unprompted review
Reply from Deichmann
I'd like to start by apologising, the last thing we want to do is disappoint our customers and on this occasion we've obviously let you down. So please accept sincere my apologies for the inconvenience caused.
Your Deichmann Team
Reply from Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Your Deichmann Team
Bought a pair of Mary Janes from here…
Bought a pair of Mary Janes from here for my birthday. Wore then once indoors and they totally totalled my feet. I could hardly walk in them and I only wore them for 2 hours. Tried to return them telling the manager that they were only worn indoors and how they hurt my feet and she gave me a gift card. Why would I want a gift card I want my money back I only wore them 2 hours indoors!! I could never wear them again cause of the agony. The audacity Deichmanns have for selling a terribly made shoe and then not allowing refunds is disgusting. Will never be returning here again.
13 March 2025
Unprompted review
Reply from Deichmann
Thank you for your review and I am sorry to hear about your recent purchase, did you have a proof of purchase for the shoes as a gift card is only issued for the current selling price when this is not available.
Your Deichmann Team
Straight forward collection service…
Straight forward collection service from a store of my choice without the postage fees 👊
10 March 2025
Unprompted review
Reply from Deichmann
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Your Deichmann Team
Buy online, pick up in store, great process, nice shoes
Found great value shoes online then did a Click & Collect order to my local store. Process very smooth and products just right!
10 March 2025
Unprompted review
Reply from Deichmann
Thanks for the amazing review! We're thrilled that you enjoyed your experience with us. Your feedback is greatly valued. Hope to see you again soon!
Your Deichmann Team
Excellent!
I placed an order for a new pair of my favourite Bench trainers at around 10am on 7th March (bonus: free delivery plus 10% off!), and they arrived at my door 24 hours later! Brilliant! Highly recommended!!
7 March 2025
Unprompted review
Reply from Deichmann
We’re delighted that you are happy with your Deichmann experience. Thanks so much for taking the time to share your feedback.
Your Deichmann Team
Reply from Deichmann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
Your Deichmann Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.