I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more
Company replied
I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more
Company replied
Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more
Company replied
Company details
- Medical Clinic
- Doctor
- Mental Health Service
- Women's Health Clinic
- Pain Management Physician
- Specialized Clinic
About Defy Medical
Written by the company
Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.
Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections
Feel Better with Defy Medical.
Written by the company
- Convenient and customized care.
- We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.
Contact info
4809 N Armenia Ave UNIT 220, 33603, Tampa, United States
- 813-445-7342
- Care@defymedical.com
- defymedical.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike is the best
Mike is the best. He remembers me, my situation and always offers great advice!
13 July 2026
Reply from Defy Medical
That's what it's all about. Keep up the great work, Adam!
Mike is one of the best providers you…
Mike is one of the best providers you have there at Defy. I really appreciate how thorough and knowledgeable he is.
26 June 2026
Reply from Defy Medical
We love receiving this type of feedback! Thanks for the great review, Stacey
Taking a long time!
The session itself was fine but it's been a week since we met and I haven't heard anything. It's taking MUCH longer than I would have expected. So far not super impressed but hopeful it gets better.
10 July 2026
Reply from Defy Medical
Hi Joy, thank you for sharing this. We’re glad to hear the session itself went well, but we’re sorry for the delay afterward. We’ve sent your feedback to our management team for review, and someone will be reaching out to help make sure you’re taken care of. We appreciate your patience and the opportunity to improve your experience.
Best appointment I’ve had with Defy
Best appointment I’ve had with Defy. My provider went through my bloodwork line by line and actually talked through the reasoning with me instead of just handing down a number. Nothing rushed, straight answers. If you want to understand your own labs and be part of the decision, this is the place.
13 July 2026
Reply from Defy Medical
We're so happy to hear about your positive experience with us! It's wonderful to hear that Michelle took the time to thoroughly explain your bloodwork and involve you in the decision-making process. We truly value your feedback and appreciate you sharing your understanding of our approach.
Had good communication and was helpful…
Had good communication and was helpful in helping me related to my concerns
12 July 2026
Reply from Defy Medical
We're happy to hear that our communication was helpful in addressing your concerns. We appreciate your positive feedback!
Kenzie was so helpful
Kenzie was so helpful. She listened to everything I needed to say and answered all my questions. I hung up feeling so much better after our call.
12 July 2026
Reply from Defy Medical
So glad to hear it! Thank you for this very thoughtful review. Keep up the great work!
Very helpful
Very helpful. Appreciate listening to all my questions and concerns. Didn’t feel rushed or ignored. Very happy!
12 July 2026
Reply from Defy Medical
We're so glad to hear that you felt heard and well-cared for during your visit. Thank you for sharing your positive experience!
Physician was professional
Physician was professional, knowledgeable, and helped me understand everything I had questions about
25 June 2026
Reply from Defy Medical
We are so glad to hear about your experience. We appreciate you sharing your positive feedback!
Robin listened and we reviewed my blood…
Robin listened and we reviewed my blood work. I felt better informed after the call.
11 July 2026
Reply from Defy Medical
So glad to hear it! Thanks for the great review!
Service didn’t address concerns I had
Person didnt address all concerns I had despite informing them.
11 July 2026
Reply from Defy Medical
Sorry you left feeling that way. We always want your concerns to feel heard and addressed. Please reach out if there’s anything you’d still like to go over. Call us at 813-445-7342 or email Care@DefyMedical.com.
Reply from Defy Medical
Glad to hear it. Thanks for the great review!
Morgan answered all my questions
Morgan answered all my questions, she was through, and called on time.
11 July 2026
Reply from Defy Medical
So glad to hear it. Thanks for the great review!
Detailed look at my history and lab…
Detailed look at my history and lab work for an all around and balanced plan. Confident that I will feel better and my whole experience will be monitored. Downside, it’s been over a month and I still have another consultation before being prescribed medicine. Over a week to get labs. A week to get lab results. Two weeks to schedule a consult. And now I’m waiting to speak with a prescriber. I don’t know the ins and outs of the job but what I do know, I feel horrible, I’m tired, irritable and emotional. It sucks walking around like this for weeks waiting on treatment.
9 July 2026
Reply from Defy Medical
Thank you for sharing this. Unfortunately, it is not the experience we strive for. We have shared this with management. If you need any further assistance, do not hesitate to reach out. We are in your corner.
Still have not received a call about…
Still have not received a call about the prescription or how to order.
10 July 2026
Reply from Defy Medical
Thank you for letting us know. We’re sorry for the delay and understand how frustrating it is to be waiting on prescription and ordering guidance. We’ve shared this with the management team that oversees post-consultation checkouts, and our team is aware and will be assisting you shortly.
PA Mike was well prepared for the…
PA Mike was well prepared for the consultation, had reviewed all labs, and made recommendations based on the results. Solid clinical decision making.
8 July 2026
Reply from Defy Medical
We're so glad to hear that your consultation was thorough and that our team's clinical decision-making was solid. Thank you for your kind words!
This experience so far has been…
This experience so far has been awesome! Great professionals!
10 July 2026
Reply from Defy Medical
We're so happy to hear about your positive experience with our team! Your kind words mean a lot to us.
Very helpful and professional
Very helpful and professional - my experience has been great with Defy
10 July 2026
Reply from Defy Medical
That's what we love to hear. Thanks for the great review!
Reply from Defy Medical
So glad to hear it. Thanks for the great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.