Defy Medical Reviews 

3,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and making them feel comfortable and heard during consultations. The customer service and overall user experience are frequently highlighted as excellent, with many noting that appointments are not rushed and questions are answered clearly and thoroughly. The service provided is often described as personalized, with tailored plans and clear explanations of complex topics. However, some people experienced administrative delays, particularly with prescriptions not being sent promptly or requiring multiple follow-ups and calls.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their knowledge, patience, and ability... See more

Customer service

People report positive experiences with customer service, highlighting helpful, knowledgeable, and responsive... See more

Service

Users describe positive interactions with service, highlighting that providers listen, understand individual... See more

User experience

Customers consistently report positive experiences with the user experience, often highlighting the... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

I really felt comfortable talking with Robin. She was very knowledgeable about the products and which ones would most benefit me. She seemed to understand me and how I felt. She also didn't push anyt... See more

Company replied

Rated 5 out of 5 stars

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm us... See more

Company replied

Rated 5 out of 5 stars

I felt like all of my concerns were addressed with the actions I wanted to take. All of my progress on health markers have been very, very positive. I feel as if I am very close to reaching the goal... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,972)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PA Mike was well prepared for the…

PA Mike was well prepared for the consultation, had reviewed all labs, and made recommendations based on the results. Solid clinical decision making.

8 July 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear that your consultation was thorough and that our team's clinical decision-making was solid. Thank you for your kind words!

Rated 5 out of 5 stars

Beth

Great service from Beth!

9 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 1 out of 5 stars

Slow and frustrating to deal with

Everything with these guys is SLOW. The sales people are super fast to reply, but once they have your money, that's it. Want an appointment? A month out. Want to get your meds? 3-4 weeks of wait time. I finally got my consultation, and it took them days (and me calling multiple times) to get the prescription into the system. Then I ordered and paid for the meds, and they were supposed to review the order in 48 hours. Four days later no one has reviewed it, and no idea when they'll review it. Ended up canceling my order because I can't imagine doing business with this company long term. My initial consult and lab fees are just wasted.

Complete waste of time and money. Read the other negative reviews and you'll see this is a common concern.

RE Defy's reply: I've already canceled my prescription order from Defy. The only option they offered for getting my medicine faster was to pay for expedited shipping. The shipping isn't the problem. Defy won't review the order and send it to the pharmacy. Expedited shipping can save me a day at most, since I live in a major metro area anyway, and I'm close to the pharmacy. And why should I pay for expedited shipping when Defy is causing the delay in the first place? The logic here is because they failed to process the order in the timeline they promised, so I should pay more?

8 July 2026
Unprompted review
Defy Medical logo

Reply from Defy Medical

Hi Chuck, thank you for sharing your feedback. We’re aware of the concerns you’ve shared and are reviewing the timeline on our end, including whether expectations around scheduling, prescription processing, and order review were clearly communicated. If you’re open to discussing this further, please contact us directly at 813-445-7342 so our team can review this with you.

Rated 5 out of 5 stars

Morgan provided excellent guidance…

Morgan provided excellent guidance on how to take medications in a way that supports better effectiveness. She also offered helpful recommendations on protein options and introduced me to the Ninja Creami as a creative way to incorporate them into my routine. Thank you for your wonderful counsel!

8 July 2026
Defy Medical logo

Reply from Defy Medical

Love to hear this! Thanks for the great review!

Rated 5 out of 5 stars

Both times with her

Both times with her, she goes over the blood work or the instructions well and explains everything clearly.

7 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Ben Walker

Ben was very friendly and thorough. Highly recommended!

6 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great feedback. We will share it with the team!

Rated 5 out of 5 stars

Michael was very knowledgeable and…

Michael was very knowledgeable and extremely helpful - He didn’t mind taking time to explain all of my options. I would highly recommend him.

6 July 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear that. Thanks for the great review!

Rated 5 out of 5 stars

I always feel like Dr Calkins really…

I always feel like Dr Calkins really listens to my concerns. I never feel rushed and he always has ideas or solutions.

2 July 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear that you feel heard and supported during your consults with Dr. Calkins. We love receiving feedback like this!

Rated 5 out of 5 stars

Ben was wonderful

Ben was wonderful! He was extremely knowledgeable. He also listened and was patient. I didn’t feel rushed during the call which I appreciated. I am hopeful I will have a good experience with Defy moving forward

5 July 2026
Defy Medical logo

Reply from Defy Medical

We love receiving feedback like this. Thanks for the great review!

Rated 5 out of 5 stars

Michael has a wide range of knowledge!

Michael was extremely knowledgeable about thyroid function, hormone needs, and testosterone replacement. His understanding of my gene breaks and how they affect my overall functioning was very impressive! I woukd highly recommend working with him!

4 July 2026
Defy Medical logo

Reply from Defy Medical

This puts a big smile on our face. Thanks for the great review!

Rated 5 out of 5 stars

Great Dr’s

Every question I had was answered with an incredible amount of knowledge. Just like it should be.

4 July 2026
Defy Medical logo

Reply from Defy Medical

That's exactly what we aim for. So glad to hear. it. Keep up the great work!

Rated 5 out of 5 stars

Super Informative

Super Informative! All my questions were entered, thoroughly. Great place!

2 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

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