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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you, Elena at Define.

Thank you, Elena, for your care yesterday on my first Moxi laser treatment for my sun damaged skin. Elena gave a thorough explanation of the treatment. Made sure I was prepped well and then carried out the treatment with care and attention checking to ensure I was fine. The post treatment care and explanation of follow up regime was also very good.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Dr Benji is excellent

Dr Benji is amazing. He has a very natural style and always does a good job. No body will notice what you have done! I have done botox and fillers with him and always came back looking refreshed without looking done!

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Flawless

The best cosmetic clinic around. Everyone is lovely, professional and the results are incredible. Dr Arreni is amazing!!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Recommend to everyone :)

I saw Elena for a consultation and she was so lovely, welcoming, and professional. I've seen other dermatologists before and they just pushed their own products onto you and seemed like they didn't care. Elena actually took the time to take me through what she thought would be best for my skin, and give me multiple options in case I couldn't afford a treatment! She even took the time to review my current skincare routine and advised me against using certain products. I had so many questions about skincare and she answered them all so Thank you, Elena :)

22 April 2023
Unprompted review
Rated 5 out of 5 stars

In safe hands

Feeling that I’m in safe hands with Elena. She keeps you at ease before, during and post treatment. She is very honest with recommendations. She isn’t pushy and allows you to make enlightened decisions for yourself.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

The very best in aesthetics

The care and attention given by Dr Benji Dhillon is exceptional. I have had both fillers and Botox on several occasions and I am always delighted with the natural enhancements that are achieved.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Dr Teuta

Always feel in very safe hands when I’m with Dr Teuta. She knows exactly what results I hope to achieve and delivers them seamlessly with a professional yet friendly approach. A true perfectionist and I’m so glad I found her!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Personal and professional advice.

I saw Dr Elena about a problem reaction with a poor treatment I received from a therapist abroad. Before her I struggled to find a person who would even take this on. She was exceptionally honest and professional and is coming back to me with a treatment plan. The treatment will include correction and future advice to meet my own personal concerns. I feel confident.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable

I had consultation with Dr Teuta, she noticed the issue that some other doctors/ dentists didn’t manage to see for a long time. It made me realise that she is detailed, highly knowledgeable and cares to do the best for the client.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and honest

I was a bit apprehensive coming into the clinic, as have never had any treatments done like this in the past. From the moment I walked in, I was made to feel welcome by the staff at reception, the lady taking my photos, and Dr Benji Dhillon who made me feel at ease and calmly talked through the procedures that he recommended I should have done and that they would be natural and not over the top as you see with some people, especially celebs! He was friendly and genuine and gave his honest opinion, which gave me the confidence to take the next step and book my first treatment with him and his team. I look forward to seeing you. Thank you so much.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and Trustworthy

Dr. Elina took the time to consult, review the consultation and set up a meeting with Dr. Benji for a second opinion. No one was pushy. I found the advice to be honest and at no point a pie-in-the-sky sell attitude that has become so common in this field. The clinic has a peaceful feel and everyone seems to have time to be present while doing their job. I walked away trusting their professionalism and commitment. It was obvious from my consultations that I was dealing with the best and look forward to starting treament.

20 March 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for the lovely review! We're delighted to hear you had such a positive experience with us and are humbled by your kindness.
Kind regards,
The Define Clinic Team

Rated 5 out of 5 stars

10/10 Experience - Dr Teuta Berisha

I've been visiting Define Clinic for just under a year now.

I am now a regular patient of Dr Teuta Berisha. I have undergone lip, chin and tear trough filler and have been so amazed with the natural results given.

Teuta is so welcoming, friendly and informative and I always feel safe in her hands.

Seeing the before and after photos is my favourite part!

She has also recommended some fantastic skincare products that have worked really well for my skin.

I'm so glad that I have found Define Clinic and will continue to see Dr Teuta for all of my aesthetic procedures.

If you are considering making an appointment... do it!

20 March 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for the lovely review! We're delighted to hear you had such a positive experience with Dr Teuta and are humbled by your kindness.

Kind regards,
The Define Clinic Team

Rated 5 out of 5 stars

I just wouldn’t go anywhere else!!!

I just wouldn’t go anywhere else!!!
10/10

3 March 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for the lovely review! We're delighted to hear you had such a positive experience with us and are humbled by your kindness. We hope to see you in clinic again!
Kind regards,
The Define Clinic Team

Rated 5 out of 5 stars

Best Experience I’ve ever had

Had another BBL treatment on the road to looking great thanks to a truly wonderful caring Elena Ali at Define Beaconsfield. She’s totally lovely I’m blessed she’s helping me, I admire her dedication truly a rare diamond. Yes thumbs up from me with a big heart.

1 March 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for the lovely review! We're delighted to hear you liked your BBL treamentand and you had such a positive experience with us. We hope to see you in clinic again!
Kind regards,
The Define Clinic Team

Rated 5 out of 5 stars

Super happy with my experience at…

Super happy with my experience at Define Clinic! Absolutely superb service and the staff are extremely helpful, friendly and professional!
I saw Dr Benji Dhillo and just WOW!!! What an incredibly talented Dr!! He understood my needs and the results I wanted to create. He reassured me from the moment I walked in, till the moment I left. He is amazing! I cannot recommend him enough. Thank you so much. I can't wait to see you all again! X :)

28 February 2023
Unprompted review
Rated 5 out of 5 stars

I can't say enough positives for the…

I can't say enough positives for the Defined Clinic. I have recently received my second session for BBL and Moxi Laser treatment with Elena. She and the entire team at DC have been hugely professional, informative and attentive to any of my concerns or crazy questions. Dr Benji Dhillon has put together a wonderful clinic and I look forward to when they come to Central London soon.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Definitely visit Define!

Dr Benji is so warm & welcoming and genuinely makes effort to understand anything I am concerned about. He listens patiently and attentively which makes a huge difference! Thank you for all your help always! The staff at the clinic is also lovely!

28 February 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for the lovely review! We're delighted to hear you had such a positive experience with us and are humbled by your kindness. We hope to see you in clinic again!
Kind regards,
The Define Clinic Team

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