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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, honest advice, and the natural-looking results achieved. The service is frequently described as flawless, with people appreciating the clear explanations and the overall welcoming atmosphere of the clinic. However, some customers were dissatisfied with specific experiences, mentioning concerns about certain procedures and their outcomes. A few other people also felt that certain staff members exhibited a rude attitude and lacked professionalism, particularly regarding communication and patient care.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the high standards... See more

Customer service

Reviewers mention positive feedback about customer service. Customers appreciate staff members like Dr.... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the natural, refined, and... See more

Based on these reviews

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr Elina was brilliant

Dr Elina was brilliant. She explained everything thoroughly and answered all my queries. She made me feel very comfortable throughout the whole process. I had microneedling and prp done and have seen a huge improvement in my scars

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently visited Define Clinic!

I recently visited Define Clinic in Beaconsfield after seeing the incredible results they shared of Ulrika on Instagram, and I can honestly say the experience with Dr Benji Dhillon, exceeded all expectations. From the moment I walked in, everything felt professional, welcoming, and thoughtfully designed to put you at ease.

The team were knowledgeable, attentive, and took the time to really understand what I was hoping to achieve. They explained every step clearly, which made me feel completely confident and comfortable throughout the process.

And the results? Absolutely amazing. The outcome is natural, refined, and exactly what I had hoped for (if not better).

It’s rare to find a clinic that combines such high standards of care with genuinely outstanding results, but Define Clinic truly delivers on both. A well-deserved 5-star experience, and I wouldn’t hesitate to recommend them to anyone considering treatment.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic clinic

I heard of Define Clinic through my workplace after they came and introduced their new clinic opening near Warren Street. I’ve always been interested in aesthetics and injectables but I find the market so oversaturated and it’s almost impossible to find a practitioner that you can trust and for the right price too.

I had my initial consultation with Dr Arreni for hyperpigmentation and under eye hollowness and she had a thorough chat with me about my skin goals and what she would suggest. We did a skin scan and she made a treatment plan for me which was emailed with pricing. The clinic also offers 0% financing which was great. I never felt like I was being pushed to buy anything and she was honest about expectations and told me what I would see with what treatment I would get. I decided to start with tear trough filler as that was my biggest concern and my appointment with Dr Arreni was smooth and pain free. She was extremely friendly and kind and made me feel at ease and I am overjoyed with the result. I feel like I can really trust her and her expertise as a skilled doctor and I will most likely keep this as my clinic of choice for all other treatments I would want in the future.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Rosie is fantastic!

Rosie is so welcoming and caring and always has a smile on her face. Despite her having many clients she remembers her patients so well and ensured I get the results I want. Have recommended her to friends as a trusted practitioner.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the results!

I was delighted with the result! Dr Elina was patient, professional, and thorough throughout the entire process. I felt at ease and knew I was in good hands. I particularly love micro-needling, especially when performed by an excellent practitioner like Dr Elina.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent treatment

Dr Teuta has looked after my treatment for the past few years and I always feel completely at ease with her professionalism and attentiveness. She is always willing to discuss any concerns and offer guidance. The whole team always ensure an incredible experience at Define.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Always a wonderful experience seeing Teuta

I have been going to Teuta for my injections for years. Even after moving away from Beaconsfield, I still travel there specifically to see her.

She is very skilled and has a lovely demeanour which makes every appointment a pleasure. Results are always fantastic.

Highly recommend.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns, and clearly explain the different treatments available.
She’s incredibly friendly and instantly put me at ease, it felt like I’d known her for years! I’m genuinely excited about continuing my treatment plan and becoming a regular client. Highly recommend!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

micro needling with Ashleigh

I had a micro needling session with Ashleigh. She was informative and very thorough. I raised my skin concerns and she talked me through the pros and cons of options. The treatment was pain free and I opted for the additional Exosomes which has sped up recovery and not stopped me from feeling awkward doing the school run!

I would highly recommend to anyone looking to improve their skin quality in a safe, clean and professional environment.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

I’ve been going to Define Clinic for a couple of years now and would recommend it in a heartbeat. Teuta is extremely professional and I always feel so comfortable and confident seeing her. I’d never have anyone else treat me and am always so happy with the results.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Dr Teuta Berisha is just fantastic

Dr Teuta Berisha is just fantastic! This is the second visit for aesthetic treatments and I would highly recommend her to anyone. She is honest and discusses through all the options. The treatment was painless and the whole experience was great. Thank you!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Dr Teuta Berisha is THE best

Dr Teuta Berisha is THE best! As a professional myself I wanted to find a clinician who I truly trust and it’s Dr Teuta! I have been seeing her for a few years now. She is ethical, always has your best interest at heart and her results are so natural, which is the most important!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

I travel 2 hours for Teuta at Devine…

I travel 2 hours for Teuta at Devine clinic because there is no one else I trust. The clinic is so clean and professional and as a doctor myself I only want to be treated by qualified individuals. Teuta is excellent and I am very happy with my results.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Care and Stunning Results!

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the whole process. The service was flawless from start to finish, and my results are even better than I imagined. I wouldn’t trust anyone else with my lips!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Dr Arreni is lovely

Dr Arreni is lovely. She is very easy to talk to and does a wonderful job at explaining and reassuring you before any procedure. I am delighted with the results and will definitely be returning

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Dr Arreni is incredible

Dr Arreni is incredible. Have been going to see her for a number of years as she truly is the best! She really listens to what you want to achieve, whilst giving her professional opinion on what will achieve the most natural results. Such a personable, talented aesthetics injector who really makes you feel comfortable and helps give the best results!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I moved to Define clinic after being very impressed by their online presence and reviews. I also needed to find someone new to do my Botox because the last doctor I went to, moved away. The receptionist was lovely, very helpful, and she booked me in with Dr Elina.
I must say Dr Elina was so lovely and gentle that when she did my botox I thought for a moment maybe I needed more because I hardly noticed her injecting me. . . But it turned out to be just perfect, more perfect than it has ever been!! I will not be going elsewhere. Highly, highly recommend. Oh and the clinic is beautiful with its own carpark. The whole experience start to finish was great! Thanks

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Juliane Treatment Review

I have been a client of Dr Benji Dhillon for several years now and he recently told me about a new treatment to the clinic called Juliane which he thought might be of interest to me. Well, what can I say, this treatment has given me such amazing results, even after just one treatment! My skin looks younger and healthier, it literally feels like the collegen has been restored.
It’s amazing !!!
I can thoroughly recommend the Juliane treatment.
Thank you Dr Benji Dhillon !

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Personable and Honest

Love seeing Dr Arreni, she is so understanding and does what is right rather than what can be done. Very friendly and reassuring.

21 August 2025
Unprompted review

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