Deefocus Reviews 138

On the ad they look cool and promising, however once received they are horrible, the adjustment dials suck, not enough adjustment. Tried to return them but no luck, per policy. DO NOT BUY THIS SCAM for $100.

Do not buy from this company they are a complete con. Different prices on different websites. Customer service will never respond and their 30 day money back policy is fake. Do not waste your money.

YouTube is just as much the problem as these companies that are scam companies promoting fraudulent products on YouTube and, using an arsenal of deceptions, rob customers by taking their money and either not delivering the product or not accepting returns. If one was really using their common sense, they would know that huge optical companies would have already developed adjustable lens eyeglasses. it would be a multibillion dollar industry. DeeFocus Is especially insidious because it targets mainly the elderly who are struggling with the very eye anomalies depicted in the ads. Not only should this company be held accountable, I believe that YouTube should also be held accountable for not investigating the products and companies who place ads on its platform.

They focus nothing.
And they will not pay for the return, they offer 50%
return and you keep them, or 100% if I pay the return.
Clearly, they know that they are selling garbage.
I will try to get the 50% and see what happens

This is a classic bait-and-switch scam; what you will receive is a crappy pair of plastic glasses of extremely low quality. The only place for it is in the bin.

SCAM SCAM SCAM!!

Here is the response I received from this company. Now they want me to send the package their refused and it was returned to me. Keep in mind I paid for the postage for it to be sent to them for a refund. Now they want me to pay again and send it to a completely different company name and address. See the A.I. response below from them.

Angelica (CustomerSupport)

Jul 10, 2024, 23:24 GMT+3

Hello again Sherry,

Thank you for your patience. We apologize for the inconvenience.

Please return the order to the following address and send us a copy of a receipt with a tracking number:

4PX
8369 Milliken Ave.,
RANCHO CUCAMONGA, CA 91730
USA

Please remove or cover the packaging/label you received the items in as some delivery services may refuse to ship the parcel. Because of that, we ask you to use new packaging for the delivery.

You should receive a refund in 5 business days after the parcel is delivered.

Let us know which option suits you best.

Kindly,
Angelica || Customer Service Representative

This is the same line of crap I was given the first time. DO NOT BUY THESE GLASSES AT ALL FROM ANYONE THEY DO NOT WORK. IT IS A SCAM!

Clearly the concep makes sense but the product is garbage, like something from a cheap lucky packet. If a reputable eye glasses factory made them from quality materials it may worik.

I had PayPal Australia start a dispute with this scam company .they told PayPal I would receive a full refund on the glasses .
Guess what they even sucked PayPal in by saying I was refunded so PayPal closed the dispute against them .And today 04/07/2024 the glasses turned up shoved into letter box by some mob from Dubai called imile courier.
So a warning to all stay away from deefocus or whoever they are this week .The only focus they are interested in is looking at your money

I brought their glasses, AND they ARE CHEAP PLASTIC GLASSES THAT DO NOT WORK, CANT FOCUS I requested to return them, and they replied I can either ship them back with tracking to get a full refund or get 50% refund to keep them.

I elected and did to ship them back. I paid shipping with tracking #, found they refuse to accept the delivery and won't refund the money as promised.

These people are crooks and the product is a scam. Terrible! I have submitted a chargeback with my credit card.

THEY LIE
THEY CHEAT

I brought their glasses, found they are not working, cannot get focused, I request to return, they replied I can either ship them back with tracking to get full refund or get 50% refund to keep them. I chose to ship them back. I paid shipping with tracking #, found they refuse to accept, so in that way the will not refund the money. Terrible! I have to ask credit card to dispute it.

the advert promised the earth. They say its self adjusting and you never need to buy another pair of glasses.

they imply that these glasses are multi-purpose but what they are are glasses for close up work only. and thats written on the box. You wouldnt want to be seen dead in these and they are not comfortable nor easy to adjust to get a clear view with them.

Luckily i only ordered one. I'm going to chalk it up to not listening to Anne Robinson who said "if it sounds too good to be true, they probably arent". These did and it wasnt.

Next time i'll check with anne robinson and trustpilot before ordering impulsively. 🙄🙄

these are made in comic book cheap kid toys factories..they dont stay still to focus and its like looking thru coke bottles ...... i didnt see the total price on the website and it didnt show the total and called back with no info for me to cancel it..... and it billed me for @160.00

I asked for a refund. on the 3 June 2024.
I return their glasses.
I asked for a refund.
I was told to contact them ahain after 14 days if I had not received my refund.
I contacted them and was told the same story.
They DO NOT fullfill their obligations to cistomers.
I WILL NEVER DEAL WITH THIS COMPANY AGAIN!
They do not provide a service.
THIS COMPANY DeeFocus.com CANNOT BE TRUSTED!
Order ID: 083DF53E8E

Received the glasses, but they did not work as advertised! Very, very cheap! I thought I was going to break it when I was turning the knob because they are so cheap! Tried calling for refund but I was on hold for awhile and still waiting! I will not advise anyone to buy from them. Yes, I have lost money that I could have put toward my bills or assisted a homeless person that I now serve! I am ashamed of myself that I did not do more research of this company before making this purchase. I normally research everything so that I won't get scam but for some odd reason, I did not do that this time around. I was fooled once but I will not be fooled again! BUYER BEWARE!!!!!

DeeFocus tells you they ship you great quality glasses and what you get is a cheap, super plastic pair of glasses that cannot adjust properly. When you reach out to them to refund you, they offer you 50% off! Off a pair of glasses I could not adjust properly, so they are useless, THEN you have to ship them back at own cost because THEY misled you! They are screwing people out to money and in my opinion a very dishonest INTERNET based company with the moral integrity of a dead roach.

This is a scam.... contacted them for refund. Told me to mail return....they refused the delivery and sent it back. Tried contacting them again no response.

The company’s website is not at all user friendly, one might think it is geared to cause unintentional multiple buys.
Customer service is relatively prompt but very unhelpful. Basically once they’ve got your money they don’t care. In addition to this the product ( adjustable glasses) is atrocious and does not match what is claimed by the company. Avoid at all costs.

My son purchased s pair so I asked him if I could try them out. Just like he said he regretted his purchase. I didn't believe these glasses could be that bad. But after I tried them they looked like something that should cost no more than $10 to $13 tops. He only used them once and never found a reason to use them again. I considered them for use in tightening the screws on my titanium glasses. I'll stick with a magnifying glass.

Crap from Alibaba that are like $4 being staged and marketed as quality eye wear.

Do not buy! Garbage. I bought 5 pair hoping to keep a pair in each car and in each room with a tv. But they are cheaply made and would not adjust enough to help my vision. I returned the 5 pair of glasses within 30 days with the RMA# written on the outside of package. I never saw the sentence on return instructions to send the tracking number too via email. My husband fell and broke his back later that same day and I spent the next several weeks at the hospital. When I realized I had not received a refund I called them and was told they only track returns with the USPS tracking number…which I did not realize needed to be sent and must have discarded from my pocket during my daily visits to the hospital. Deefocus told me they do not record the packages or RMA #’s upon return to their facility and only track the return from the tracking number. They advised me to contact the post office to try and retrieve the tracking number. Yup, like trying to find a needle in a haystack! I am still waiting on USPS response to see if there is any way to provide me with the tracking number. I’ve kept Deefocus apprised of my efforts and lack of success with post office. I find it fishy they have no process to receive the returns in their warehouse. Why issue an RMA#? I have been communicating with “Rose” but she said without the tracking number they will not honor my request. I sent her a pic from my home security camera of the package as I walked out the door headed for post office. Same white plastic bag glasses had arrived in! I offered to send a copy of my husband’s hospital admission info as proof of my extenuating circumstances. Please save yourself the grief and do not buy from Deefocus.