Poor, poor customer service. I thought I cancelled my membership with them but it turned out they "cancelled" another membership with another gym I went to years ago, which was also cancelled for year... See more
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Absolute thieves! If I ever go to join a gym and this lot do the finance, then I will run a mile. Have been overcharged for months, but they will not engage with me. The gym, Park Drive Health C... See more
Company replied
Kayliegh needs some customer service skills training. Rude and patronising to my autistic son. Also making up laws that don't exist as he wouldnt give his new address.
Company replied
Absolute Ass - holes!!! The gyms that use them are as bad! RS Fitness Tibshelf! I was under threat of redundancy, worried sick about money but they would not work with me at all! If I could give the... See more
Company replied
Company details
Written by the company
For the latest updates regarding our services and answers to frequently asked questions concerning membership payments, please see our website: https://www.debitfinance.co.uk/covid-19-member-faqs Thank you for your patience and understanding at this time.
Contact info
1st Floor Central Square South, Orchard Street, NE1 3AZ, Newcastle upon Tyne, United Kingdom
- 01908752078
- info@debitfinance.co.uk
- debitfinance.co.uk
1.2
Bad
798 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They refuse to respond to any forms of…
They refuse to respond to any forms of contract. They're charging me for a gym membership I never signed. And if I cancel the direct debit they add charges on.
1 July 2024
Unprompted review
Reply from Debit Finance Collections Plc
We apologise for the difficulties you've encountered and understand your frustration. Your concerns are very important to us, and we are committed to resolving this issue for you.
To assist you further, please contact us directly at info@debitfinance.co.uk with "Trustpilot" in the subject line. Our team will thoroughly investigate your situation, including the charges and the alleged gym membership, to provide you with a prompt and accurate resolution.
Thank you for bringing this to our attention. We look forward to assisting you and resolving this matter.
Just checked my account after a while…
Just checked my account after a while and noticed two direct debits had been set up on my account without my knowledge! So far they have taken around £90 for I don’t know what!
I’m assuming it was for gym membership I cancelled quite a while ago, but seeing as I only had to give a months notice I don’t see why they are taking money, or how they have the power to take money without any contact. Will be reporting this.
4 July 2024
Unprompted review
Reply from Debit Finance Collections Plc
We sincerely apologise for the inconvenience and frustration you have experienced. We understand how concerning it is to discover unexpected charges on your account. Your feedback is very important to us, and we take such matters seriously.
To resolve this issue promptly, please contact us directly at info@debitfinance.co.uk with "Trustpilot" in the subject line. Our team will thoroughly investigate the charges and ensure that any errors are corrected.
Thank you for bringing this to our attention. We look forward to assisting you and resolving this matter to your satisfaction.
I had two direct debits on my bank…
I had two direct debits on my bank account to his company. I had no idea what for or who DFC were. I am usually really sceptical of companies who only offer an online contact form but filled it in and got a reply within two working days. I was expecting some cryptic answer or to get quoted some data protection reason why they couldn’t tell me but they just said exactly who it was to (third party finance to be vets for a prepayment plan for two pets) and immediately solved the mystery. Thank you to Skye who responded.
6 June 2024
Unprompted review
Reply from Debit Finance Collections Plc
Hi Claire,
Thank you so much for your kind review!
We’re delighted to hear that you found it easy to contact us and that our team was able to clearly inform you about our Direct Debit collections. Providing straightforward and transparent information is one of our top priorities, and it's wonderful to know we met your expectations.
Your feedback is greatly appreciated and helps us continue to improve our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Thanks again for taking the time to share your experience. We look forward to assisting you again soon.
I would recommend to any persons do not…
I would recommend to any persons do not enter into a contract with this company, due to illness I am not able to continue going to gym, paused the membership within the 12 month period of contract, but because they have not received 12 months worth of payment you are not able to end of contract!! How ridiculous. There is no flexibility with this company.
14 May 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Mrs. Lal. I'm sorry to learn about your illness. To provide full transparency, Debit Finance Collections operates as a Direct Debit company, managing payments on behalf of various institutions, thus necessitating compliance with the Terms and Conditions established by these entities. Could you kindly send an email to info@debitfinance.co.uk with 'Trustpilot' mentioned in the subject line? I'll do my best to assist you with your early cancellation. I await your email. Thank you.
Set up a direct debit without my authorisation or knowledge!
I checked my bank recently and saw that 2 direct debits have been set up without my authorisation or knowledge to this company.
I emailed them and they asked for my membership, which of course I don’t have as I’ve never set up one. I then called them and they said that there’s nothing I should be paying etc.
Of course I’ve cancelled the direct debits now and have spoken to them. However I’m more angry that I’ve never authorised direct debits to this company and they’ve managed to set one up in my bank, without permission or even my knowledge. If I hadn’t checked my direct debits, I wouldn’t have known.
23 April 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good afternoon,
Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
They are taking a direct debit from my…
They are taking a direct debit from my back but no idea what for. Can’t get through on the phone and can’t log in because I’ve never been given a reference number.
1 April 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good afternoon,
Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
Unprofessional communication from this scam company
Apparently this company yoinked 81 pounds from my bank yesterday. No wonder I didn't have any money to pay for my commute to work. I was 4 hours LATE!!!
Looked further into it and they just sent me a vague email about me owing them gym money. My gym membership expired in June/July 2023 and all of a sudden they were chasing upon it in February of 'Unpaid Direct Debit Payment' what payment????
Going to contact my bank after work for a refund. This is unprofessional...
2 April 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgment and ideally, an agreeable resolution in a timely manner.
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear of this situation. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into this issue for you? I look forward to speaking to you.
am being charged £51 for something i…
am being charged £51 for something i never signed up to. hoping my bank reimburse this as it seems the company themselves do not give a toss about the fact they are charging random people for a custom they did not sign up for.
Edit: no I won’t be contacting you. You’re a bogus company that have been wrongly collecting money from me and others and getting away with it for months. You deserve to be shut down
29 March 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Rob.
Rest assured, we're a reputable company. Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
Fraudest obtaining people details and taking money
Exactly same issue a direct debit has been set up without my acknowledgement.
Do not owe any money to gyms or anything like that .
Fraudest !! Will be ringing my bank to reverse any charges and also blocking any further direct debits
If this has anything to do with gyms , that these cost don't exist as all my gym membership if had any were cancelled in accordance to the gym polices . All my gyms membership have been a monthly subscription I.e jd gym or the gym with a month cancelling period .
In my case I am being charged for absolutely no reason , none of the gyms I have been with had raised any issues regarding owing money either.
26 March 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
Company ran by bandits.
11 March 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear you are not satisfied with us. Here at DFC, we are a third-party Direct Debit collection company that collects Direct Debits on behalf of multiple facilities, we adhere to their Terms and Conditions. If you would like us to investigate your concerns please email info@debitfinance.co.uk with Trustpilot in the subject line.
Not a clue who they are yet they…
Not a clue who they are yet they managed to set up a direct debit from my bank?? I've never had communication from theses people yet somehow have taken £15 from my bank
8 March 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
Scam
Scam. No idea who these people are or why they would be setting up a direct debit on my account
1 March 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
They fake a direct debit on my account…
They fake a direct debit on my account with information from Nuffield Health which I informed before the membership payment of £41 on the 23/10/23 pf a stroke a head on 14/10/23. I'm still not mobile and my stroke disabilities could still take months and these bad people are hunting for money I don't own them.
25 January 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
FRAUD!!
Set up a direct debit with these to pay a debt I owe. Not a gym etc.
2nd time they've taken a payment. 2nd time my banks cancelled my card and issued a new one for fraud!!
Company is not legit. Everytime they take a payment. I'm issued a new card because the system has flagged up fraud. This is now twice its happened.
Direct debit with the company is now cancelled and they'll never have access to my bank again. Absolute scumbags.
20 January 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
Left my gym two years ago
Left my gym two years ago and they emailed two days ago saying I owe this month's membership fee.
Not a chance. Also all authority was removed when the gym owner cancelled my membership.
11 January 2024
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Kieren. Thank you for leaving us a review and I'm sorry to hear of this situation. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can investigate this for you.
just really poor Communication
6 January 2024
Unprompted review
Reply from Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
Unauthorised Direct Debit taken- have no idea who they are!
Fraud??? these people have taken a DD from my account in the last few days that I have no idea about, I can see in a Google search that they take payments for gyms and leisure centres however I have not been to the gym for years, and Barclays were very little help. hoping I can get my money back or at least some explanation on how a company like this can just set up a direct debit and take money without someones permission
27 December 2023
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
Wouldn’t even give 1 star if I had the…
Wouldn’t even give 1 star if I had the choice. Disgraceful company, they accuse you of lying and give you no choice but to pay. They are rude and threatening. I will definitely think twice before signing up to anything that involves this company in future. Should be ashamed of yourselves. Oh and ignore the crappy little replies that give on this to email them, they just tell you exactly what you’ve already been told and aren’t interested in helping at all.
13 December 2023
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Adele. Thank you for leaving us a review and I'm sorry to hear you are dissatisfied with our service.
A Disheartening Experience with an Incompetent Administrative Team
I am writing to express my dissatisfaction with the service I have received regarding my recent attempt to cancel my membership. I initially reached out via email several days ago and received no response, prompting me to follow up today. Subsequently, I learned that my 12-month membership is set to expire in accordance with our agreement. Accordingly, I provided the required notice for membership cancellation via email on November 29th, 2023, due to relocation. However, my frustration escalated when I received a request from Kirsty in the Administration Team, asking for my bank statements as evidence. I am perplexed by this request, especially given that my membership is naturally concluding. I have only my tenancy agreement as proof of relocation, and I fail to comprehend why additional evidence is necessary in this context. I kindly request that someone more competent in this matter reach out to me promptly to provide clarification on the requested evidence and ensure a smooth resolution to this matter.
29 November 2023
Unprompted review
Reply from Debit Finance Collections Plc
Good morning, Linka. Firstly, please allow me to apologise for the service you have received. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into this for you? I look forward to hearing from you.
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