DebenhamsPay+ Reviews 27

Decrease my credit whiteout any reason I don’t need tips

Excellent service sorted my problem out straight away im really pleased with the outcome

Will never use Debenhams again. Very difficult to return items and gain refunds as there is no one to speak to in customer services. No contact number means endless emails to random people who do not understand how to deal with customer complaints. Took me 4 months to locate two returns and get a refund.

Extremely hard to get help when an order goes wrong. I've still never had one of my orders yet I've paid for it. Glad to see the back of debenhams

It was so good to speak to a human instead of a bott. Jack
was extremely helpful , courteous and was able to reassure me throughout. He took the time to listen and acted
swiftly upon my enquiry. Thankyou.

Andrew from customer services was very helpful and friendly and instantly solved my long ongoing battle with Debenhams with an issue of being ignored and not acknowledging my return and getting a refund. As soon as Andrew raised the issue with Debenhams, I finally received my refund within a couple of days! Plus he emailed me with the update. If anyone else has issues with Debenhams, which seems to be very common, I'd definitely go through Debenhams Pay Plus. They get the job done. Sadly I won't continue my shopping with Debenhams in the future due to repeated past issues also, unless they improve things. Thanks again Andrew!

Caitlin was absolutely lovely and explained my issue clearly and politely. My issue was resolved, and her customer service was excellent.

I spoke with a lovely lady called Cailin who was very polite, professional, patient and very patient with me as a first tune customer on Debenhams Pay plus and I really appreciate her . She has an excellent calm voice and I was very happy she dealt with my situation very professionally. Thank you Cailin. You are a great star!!!!!

Aimee was very professional and very helpful assisted me in solving my issue. Such a lovely person credit to your company very polite. I’m so happy I had her to sort out my issue this morning thank you.

I would like to share a big thank you to Caitlin from DebenhamsPay+ . She has been extremely helpful, professional and kind throughout our communication. Caitlin responded quickly, explained everything clearly, and took the time to make sure my issue was properly investigated. It’s rare to come across customer support that truly cares, and Caitlin definitely delivered outstanding service. I really appreciate her help and patience. Thank you, Caitlin, for making everything so much easier!

Great customer service. Quickly resolved my problem. Thanks Andy

I needed to contact DebenhamsPay+ and was in contact with Andy who was very helpful and sorted out my query quickly and with excellent knowledge

Customer Service person that I spoke to Andrew, was outstanding, very helpful, patient and knew exactly how to fix the problem. Overall very pleased that I was able to use my account again once the technical problems were fixed.

Had to ring today to query my statement that I received today but was dated 2nd July & stated I owed money but I knew by bill was clear spoke to Chels who was very professional & efficient to resolve this problem & very polite aswell

The advisor i spoke to (Chelsea) was very helpful and patient. Thanks to her help my issue was resolved

Chelsea was absolutely fantastic! Great customer service and really efficient!

From other customer reviews I was dreading having to call but my experience was on the contrary couldn’t have been more helpful!

I would give 10 stars if I could ⭐️🙂

Excellent help from Jack! He helped me find a way to pay for my monthly payment after a technical issue. He also checked up after to see if I had been successful. Thanks, Jack!

I would like to thank the customer service agents Debenhams Pay+ support. I had an ongoing issue with accessing my account and placing an order. I had an agreed credit limit however there were problems signing in and completing my order. The team are excellent and gave me all different options to try eventually I was able to access account and complete my order. Thank you team for all your wonderful support and help. Grateful Debenhams account holder.

Jack who I spoke to was really helpful, understanding and friendly to talk to. Gave me all the info I needed to sort out my problem. Thanks Jack!

Amazing customer service team. Response is quick and they are very helpful and they resolved my issue immediately. Appreciate all your help and efficiency. Thank you 😊