Pharmacist experience was excellent. Pharmacist explained what vaccines I needed and why. Told me about other things to watch out for and take precautions on and couldn’t have asked for more. Member o... See more
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Company details
- Pharmacy
- also in
- Travel Clinic
Written by the company
A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.
Contact info
Norwood, 3 Beech Rd, G66 4HN, Lenzie, United Kingdom
- 07879192507
- www.dearspharmacy.co.uk
- dearspharmacy.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
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Kamill at Dunfermline
Kamill at Dunfermline, Dears Pharmacy, was wonderful in providing us with all the information we needed for our travel vaccinations. He answered all our questions and was so lovely and considerate in giving us our jabs. I wouldn’t hesitate to go back for any other pharmacy needs.
Excellent service from Dears Pharmacy…
Excellent service from Dears Pharmacy High Street Dunfermline.
I was in Dunfermline for an emergency dental appointment in the morning and had an appointment for a covid vaccination in the afternoon at Dears.
I went into the pharmacy and asked if it would be possible to bring my appointment forward and Kamil the pharmacist duly obliged that is definitely patient satisfaction.
The worst chemist I have had to deal…
The worst chemist I have had to deal with. Always delays can never find prescription. Told items will be ready to go to collect to be told not here and have to wait numerous extra days on meds that are essential Dears Glenrothes
Really helpful and attentive staff.
Had to get a number vaccinations at my local pharmacy, for starting new job.
All staff were really helpful in not only administering the jabs but also in the helping organise of all the required appointments I needed. Kamil was particularly helpful and professional in doing this.
Not only was he incredibly friendly and made you feel at ease he was also gentle when administering the jabs.
I would just like to thank Evelyn and…
I would just like to thank Evelyn and Denise from Dears chemist kirkcaldy high street kirkcaldy for everything they done for me today, & Evelyn with her wee phone call to update me on what was happening, thank you both so much for your lovely service 133_135 High Street kirkcaldy
Dreadful
Dreadful. I'm regularly running out of essential medication due to delays getting my prescription fulfilled. Not delivering when supposed to. Incorrect prescription reminders. The previous healtheara app was superb. Glenrothes.
Staff are never in a hurry
Staff are never in a hurry, they walk around and talk to each other regardless of the queue waiting. Also they give tablets when caplets are on the prescription which is annoying. Why do they always do the generic and not brand names - they are not the same.
Travel clinic in Dears Pharmacy Dunfermline
Attended travel clinic in Dears pharmacy in Dunfermline. Kamil was friendly and very knowledgeable.
He was able to advise on the vaccinations and even spent the time to give a couple of tips on mosquito bites.
He really knew how to put you at ease, and i hardly felt the vaccinations.
Would definitely recommend
Needed some advice on travel…
Needed some advice on travel vaccinations, booked appointment with Dunfermline pharmacy. Kamil is very knowledgeable and his approach feels very considerate and kind. Will be back for my follow up vaccinations
Muirhouse DEARS chemist
Muirhouse chemist: terrible experience. Place stank of dog. I queued up, whilst waiting the assistant served all the people collecting prescriptions before attending to me. I handed in prescription was told to come back in 15 mins. When i returned a big dog was blocking entrance, which made entering chemist a little scary. I waited at the bit for collection as others had done but this time assistant served all the people in queue before asking me what i wanted. Then after a while i was told dentist had wrote wrong address and could I come back again in 15 mins. I did so. And again when I waited around I was ignored by assistant as she continued to serve people who came in after i did. For some reason the staff were now all different. Absolutely useless. I hung around that horrible little shop for almost an hour just for a simple prescription. It's unclear whether you queue or wait near desk when collecting prescription. Others waited near counter, but when i did so i was ignored like I was invisible. Strange little shop. I told the assistant how it seemed to take forever collecting a prescription there.
They take so long to deliver a…
They take so long to deliver a prescription. Every order it’s 7 days plus before you receive it. Have to phone or have someone drop in to collect it they then take 10 mins to find it. Understand it won’t be next day but 7 + days is not on.
Excellent service at the Pennywell Road…
Excellent service at the Pennywell Road branch in Edinburgh! The staff is extremely friendly, professional and patient. They were very helpful in assisting me with choosing the right medication. Highly recommended!
Thoroughly recommend
Kamil is amazing. I needed to attend a number of times for a programme of travel vaccinations. Kamil talked me through everything really clearly and the injections were totally painless. Very comprehensive service and thoroughly recommend. Thankyou
No need for the rudeness
Just went in to see if they had meds to fill my son's adhd medication. The woman went off to check and came back and brusquely told me they don't have that strength. No offer to order it like they have at every other pharmacy in the past. Wouldn't have been so bad if she didn't look at me like I was some kind of lesser being for having an adhd prescription.
I've had mixed experiences there but tbh this, and the trip to a&e because their blood test was so inaccurate, have pushed this to a one star and a definite avoidance in the future
Poor Customer Service
I moved from one chemist to this one, as the last chemist always left me short of medication. This chemist started out ok, but this is now the third time I’ve been left without pain medication. I got a text message at midnight last night (really midnight!!) to say my prescription was ready for collection. My son went today to pick up my medication and he was told they were waiting on my medication coming in he obviously asked why, because when i telephoned the chemist yesterday they said it would be ready yesterday after 3.30pm. He was told it’s an expensive drug and they don’t stock it so once again I’m suffering because I have no pain medication left. If you are mobile and not disabled like I am and you can drive then you stand a good chance of waiting in the chemist to actually receive your medication. Bitterly disappointed as I told them the why I was changing chemists and they assured me that I wouldn’t be left short of medication. They are just like the chemist I left, they don’t care because they’re not the ones who are suffering.
Great service had ear ache
Great service had ear ache, was seen straight away given olive to put in ear for a week went back and had ear sorted pain free. Every step of the process explained to me. Ear totally sorted if id gone to GP I'd probably still be waiting for an appointment
Kamil @ Dunfermline branch
Kamil at the Dunfermline branch saw me today for a travel consultation and was flawless, professional, personable and comprehensive. The whole process was incredibly easy and probably the least painful injection ive ever had!
Flawless
Always
Always
Seems to be a problem with the staff in this
branch
Can never find your prescription for ages and generally inefficient!
Needs more supervision
Excellent service
Excellent service, very friendly and thorough staff. Would highly recommend
Very friendly and helpful in relation…
Very friendly and helpful in relation to taking my blood sample. Made the whole experience pleasant and easy. Thanks.
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