DC Shoes USA Reviews 290

Item was not received, i have tried 3 times to contact them regarding this. first time i was ignored, second time i got a cheeky response telling me to check with neighbours which i had already stated i had done, they then ignored my response. tried again today but have no hope. scam website

Hopeless this the third time they said they attempted to deliver but absolutely didn’t, so order got returned. No customer service what so ever ignoring emails l. Last time I buy from dc shoe co. Be customer for 20 + years. Ken Block would be disappointed with what this company has become

I called literally 10 mins after I placed an order to cancel or exchange the size on a shoe after I realized I made a mistake. They said we can not cancel or exchange once an order is placed! Why cant they if they haven't shipped it yet!? Or at least with a few clicks exchange the size. No way their system allows it. I then recievd the order. They charged me $10 return shipping label and worst is the $10 charge to put back my money on the my credit card.... WTH.... They are the worst policy I have seen by far online. NEVER AGAIN.

I wish there was option for half a star. If you have any kind of issue with your order , prepare yourself for Walmart grade customer service. An incorrect shipping address auto populated on my order and they refused to change it .. but told me to track down the people that bought my old house and have them receive it and send it to me … gtfo ..

I bought shoes from this website, and then I received an email with my order number so I could track where my package was. When enough days had passed, I checked the tracking and saw a note saying that they had called me but no one answered, even though I double-checked everything and no one had called me. Then, the next day, when I entered the tracking code again, it said that my package had been sent back to the sender, but no one has refunded my money or contacted me.

I got a pare of DC's about 6 months ago an there starting to fall apart. Not only that but one of the shoes didn't fit right had a weird spots in it that hurt my foot. Sux cuz I like these shoes. They usually are pretty much indestructible untell now. What happened? I'm disappointed an probably just stick with vans.

I HAVE ORDERED A FEW PAIRS OFF OF THEIR SIGHT USUALLY HIT THE MALL. BUT AFTER THIS I WILL NEVER BUY ME OR MY FAMILY ANYMORE DC SHOES. I ORDERED MY 2ND OR 3RD PAIR OFF OF THE WEB SIGHT. TOOK FOR EVER TO GET TO BE, AND WHEN THEY DID SHOES HAD ALOT OF DIRT AND WHAT LOOKED LIKE GREASE. PACKAGE WAS RETAPED. CALLED CUSTOMER SERVICE AND THEY SAID NOT OUR PROBLEM TAKE IT UP WITH THE SHIPPING COMPANY. I SAID I BOUGHT THEM FROM YOU. I I WILL RETURN THEM TO YOU FOR REPLACEMENTS. SHE SAID NO WAY!!!!CALL THE COMPANY THAT DELIVERED THEM TO YOU. I GOT MAD AS HELL HUNG UP AND THREW THEM AWAY. WORST CUSTOMER SERVICE EVER. LOST A CUSTOMER FOR LIFE AND WILL DRAG YOUR COMPANY NAME DOWN IN THE MUD

Awful experience with their online store. I live in Toronto. I paid 110 CAD for sneakers (71 sneakers + 10 tax + 30 delivery), they returned me just 66 CAD... They do not return delivery amount and moreover they took Handling Fee!!! 14 CAD... for what??? it was not mentioned on their site clearly.... Scammers... Additionally the delivery was delayed.... I got the delivery after 13 days...

UPD: (12.11.2025) they paid for returning delivery. so as a result I've lost less money for that purchase, thanks them.

Finished right on the mark.

Shoe Store Shoe Store

Canceled half of my order, would not honor coupon when I tried to order them again, got a crappy email back from customer service, got hung up on by customer service, and when I called back I was not able to speak with a manager. Don't waste your time or money with this shady company!!!

I ordered 2 pairs of shoes August 7.. waited a month sept 12.. it said the package was delivered.. well it never came to my address. Waited 2 more weeks and they r refusing to refund my money. So im stuck with no shoes and out my money.. scam there tracking service is shit. N the number is not even valid.. so now they are telling me they are looking for my order.. so here i am middle of September n still waiting for something thats never coming.. ughh

Terrible experience returning an order in UK, all my emails chasing my refund were met with a copy and paste reply stating 'check tracking link', of course, I had done that! Their courier confirmed that the parcel was delivered to them 20 days ago, no IRL reply, no refund , shocking - my guess it's an AI auto response that cannot read ....!!! AVOID

If I could give it zero stars I would.. Sent the wrong shoes in wrong size. Sent an email had an automated response then nothing for 3 days now. * after looking back through previous reviews I left turns out this was the second time I made a mistake using them 🤦

After reading the reviews on Trust Pilot i got really scared about my order because i spent a lot of money, But in my experience my delivery took around 3 days. When i opened the box my shoes fit perfectly, in amazing condition and no imperfections whatsoever, I would definitely buy from there again

I ordered 4 pairs of shoes, I only got 3 pairs so I contacted them and they said they would get back to me, but I haven’t heard anything and it was 25 of July the first time I contacted them and 2 times later, still no response from them, so watch out for this company. Best regards Michael.

they didn't have my number in the shop, the seller said that she doesn't have my number because it only fabrics from 36-39 and is so sad :((

I ordered shoes on 13 th August extra payment for 2 day deliver. Even if it was shipped next day the 14 th . It should have been here by 16 th . It was urgent . I sent an email to Customer service . Nice reply someone would call !!!!
It arrived today the 19th . I now have to get it to the person who lives in the uk . Next time I will tell him to rad reviews before ordering from a company

Ordered from their site for the first time and size 5.5 for kids is way off. My daughter has been this size for years and not only was I charged for shipping, I also had to pay for returns. Customer service is monotone and for the price of these shoes, customers deserve a little more. The product itself is very basic so really disappointed. Don't believe the hype!

Ordered off of the official website months ago - they went to BELGIUM despite my order being from the United Kingdom, claimed that my address was wrong and sent the shoes back. Had to chase a refund. Ordered again from Amazon, was meant to come on Tuesday, then Friday, and now it’s Saturday and they still aren’t here. I’m meant to leave for a vacation soon and I needed those shoes, an honest let down. 🤦‍♂️