I only purchased insurance with Darwin 3days before I needed to claim 😭 (an unfortunate bump with a deer). I phoned the claims line and spoke with a lovely lady called Emma who was just amazing at ke... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A very patient young lady called Elieh spent quite a while finding my insurance quote and going through every detail with me. Such a refreshing change to actually speak to a human instead of an auto... See more
Company replied
Easy on line sign up with competitive pricing. Live chat on line, very helpful. Documents emailed speedily & easily downloaded. Very happy with my new insurers Darwin
Company replied
Darwin was easy to find on an internet search and its procedures were easy to carry out as in giving my details and answering questions. Once done I had no problem printing off my new insurance c... See more
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Company details
Written by the company
Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.
Contact info
The Wharf, Neville Street, LS1 4AZ, Leeds, United Kingdom
- 01733 300017
- darwin-insurance.com
4.8
Excellent
63K reviews
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Easy access
Straightforward to access, rates were competative and seemed to offer good value
17 September 2026
Reply from Darwin Insurance
We're so pleased you found our services straightforward to access, and that our rates were competitive and offered good value. Thank you for your positive feedback! Christy
Excellent service
Excellent service, I didn’t have any problems at all with Darwin Insurance.
I would recommend their services wholeheartedly.
5 September 2026
Reply from Darwin Insurance
We're so pleased to hear you had such a positive experience with our service and didn't encounter any problems. Thanks for your wholehearted recommendation! Christy
Easy to get a quote and pay
12 September 2026
Reply from Darwin Insurance
We're so pleased to hear that you found getting a quote and making a payment to be an easy and straightforward process. Thank you for your wonderful feedback! Christy
Good price with easy completion
17 September 2026
Reply from Darwin Insurance
We're so pleased you found our pricing to be good and the completion process easy. Thank you for your positive feedback and the four-star review! Christy
Purchased car insurance online without…
Purchased car insurance online without any fuss, a lot easier than other leading brands.... and well priced too!
17 September 2026
Unprompted review
Reply from Darwin Insurance
We're so pleased you found purchasing your car insurance online to be an easy and well-priced experience! Thanks for your review. Christy
Reply from Darwin Insurance
We're so happy to hear that you're enjoying our product! Thank you for taking the time to share your positive feedback with us. Christy
dificult to contact can't get info
only way to contact is via telephone, no email address.
Far too much recorded information about just about everthing to have to listen to for several minutes before being put through to the department.
Question I asked about whether the NCD info I emailed through had been received and/or accepted could not be answered a week after insurance was taken out.
17 September 2026
Reply from Darwin Insurance
Hi Chris. Thank you for your feedback. We understand your frustration regarding the contact methods and the recorded information. We're also very sorry to hear that you experienced a delay in getting an answer about your NCD information. To get an update on this, you can click the link below and click the icon in the bottom right corner to speak to our webchat team, who'll be happy to help. You can also log into the online portal to upload your proof. Nathan
https://www.darwin-insurance.com/
Reply from Darwin Insurance
We're so pleased you found our advice clear, easy to access online, and good value for money. Thank you for your positive feedback! Christy
Reply from Darwin Insurance
We're delighted to hear that you found it easy to contact us and that our staff was friendly and helpful. We truly appreciate your positive feedback! Christy
i appreciate your quick response and…
i appreciate your quick response and informative approach
16 September 2026
Reply from Darwin Insurance
We're so glad you appreciated our quick response and informative approach. Thank you for your wonderful five-star review! Christy
You made it so easy for me to go online…
You made it so easy for me to go online didn't take long at all your price was really good. Iv got everything I needed, so happy thank you.
8 September 2026
Reply from Darwin Insurance
We're delighted to hear you found the online process easy and quick, and that our pricing was good. It's wonderful to know you got everything you needed and are so happy. Thank you for your positive feedback! Ellie
Reply from Darwin Insurance
We're delighted to hear that changing your insurance was a simple process for you. Thank you for your wonderful feedback and five-star review! Ellie
Reply from Darwin Insurance
We're happy to hear that our online application process was straightforward for you. We appreciate your positive feedback! Ellie
Reply from Darwin Insurance
We're so pleased you found it easy to get a quote and that it was competitive. Thank you for your positive feedback! Ellie
Price plus Straightforward on site and…
Price plus Straightforward on site and great customer service over the phone when I had a query, which was dealt with efficiently and cheerfully. Thank you
16 September 2026
Reply from Darwin Insurance
We're so pleased to hear that you found our online process straightforward and that our customer service team was efficient and cheerful in assisting you with your query. Thank you for your positive feedback! Ellie
Very easy to understand and all what we…
Very easy to understand and all what we needed
15 September 2026
Reply from Darwin Insurance
We're so pleased you found everything easy to understand and that it met all your needs. Thank you for your wonderful five-star review! Ellie
Only just joined so no real experience…
Only just joined so no real experience still waiting to have my policy sent by paper
8 September 2026
Reply from Darwin Insurance
We appreciate your feedback and understand you're awaiting your policy documents. We are working to get those to you promptly. Ellie
Car insurance cover
Looking for insurance cover and came across Darwin .very easy process to gauge what type and quality of insurance needed. everything was clearly shown and easy to pick the insurance cover needed for me .
16 September 2026
Reply from Darwin Insurance
We're so pleased you found the process of finding the right insurance straightforward and clear. Thank you for your positive feedback! Ellie
Reply from Darwin Insurance
We're so pleased you found it easy to set up your insurance and that you received a great price. Thank you for your positive feedback! Ellie
Prompt answer very reasonable cost.
12 September 2026
Reply from Darwin Insurance
We're so pleased to hear that you found our service prompt and our costs reasonable. Thank you for your wonderful five-star review! Ellie
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