Volkswagen Financial Services UK Reviews 

Everything is fine, I'm satisfied

I have tried several times to change my bank on the direct debit and it still has not been done correctly. The first time I called, Audi had said they hadn’t applied the changes correctly but got it fixed , now it’s taken once again from the wrong bank - very disappointed in what should be the simplest of transactions to do

my experience was so easy and helpful. i just simply told them what i wanted for my car and they found exactly that. it also was sorted very quickly and efficiently from buying the car to picking it up was only a week. phil was extremely helpful as i had little to no idea what i wanted/ needed to do and he explained everything to me so it made sense and so i got the best deal i could

Purchase went through in primarily a seamless way. However, there were lots of emails and lots of signatures required.

Couldn’t have been more helpful from start to finish. Honest and not pushy in anyway

We bought a new Audi set up a service plan for this vehicle , we had this car for 4 months and we never claimed on the service plan in that time . We then changed our car to another Audi and tried to change the details over expecting to pay an admin fee however we have now been told we have lost over £120 because we changed our car from one new Audi to another new Audi . Never again

good honest experience delivered what was promoised

Richie Steel was very informative with all my dealings.

Easy application, quck decision.

A couple of months ago, I spoke with Ozair Mahmudee at Volkswagen Financial Services, and I still had his name written down because of how helpful he was. I recently tried to speak with him again but was told that he no longer works there.

Ozair Mahmudee was by far the best advisor I have spoken with at VWFS. He was clear, straightforward and extremely knowledgeable, especially when discussing cars. His confidence and tone made it obvious that he genuinely understood what he was talking about.

During our conversation, we also spoke about our goals in life. As soon as Ozair explained the goals he had set for himself and where he wanted his career and future to go, I could immediately tell that he was ambitious, focused and knew exactly what he wanted to achieve.

My business partner also trusted Ozair completely and always preferred speaking with him rather than anyone else at VWFS because of the quality of his advice, the clarity of his explanations and the professional way he handled everything.

His attitude was particularly refreshing compared with some of our previous interactions with members of management, where we felt we had been spoken to dismissively and without the same level of respect. Ozair always treated us professionally, listened carefully and made us feel valued.

It is disappointing that he is no longer there, but I am sure he has moved on to something even better and is continuing to work towards the goals he shared with us. He was a real credit to the company.

I like the car. Although it has a fault on what seems to be a fan That makes a high pitched humming sound.
I’ve booked it in to be seen at Maidstone and the want to charge me £120 to look at the fault On a brand new car.
Totally unacceptable in my view.

The online document processing was barred to me because your digital gate guard will only work with a smart phone, with a Q-code reader app. I do not possess a smart phone, nor do I have a Q-code app on my tablet. Having already paid the deposit at the dealer by debit card, your online facility could just as easily have utilised either my bank card or, more appropriately the dealer reference number on the initial paperwork.

I have had Audi for the past 6 years and whilst VWFS sit in the background taking payments, when you actually need them, they are nowhere to be seen.

On hold for hours, getting through to an operator who doesn’t then understand the issue or can actually do something is an impossible task.

Raise a complaint and nothing happens.

They are a truly awful company to deal with.

Avoid at all costs.

I was very well looked after by everyone I met at the showroom. The salesperson that I dealt with was very professional, friendly and helpful and the standard of customer service I received was excellent.
I am delighted with my new car and many thanks to Victoria for helping me.

Worst customer service I have ever encountered; between them cutting you off, not phoning back when colleagues say they will, single point of contact and giving themselves 72 hours to phone back.
The person dealing with the account according to one colleague on the phone (14th July) hasn’t been in the office since June but they sent an email to me today.
Nobody else can do their work or answer any questions.
It isn’t unreasonable to have an issue from 25th March sorted by July.
Going forward I wouldn’t buy a car on finance if they are the company being used.

Excellent and professional service, highly recommended

Very difficult to get a response. I have tried many times to reach them, but they have just ignored my email and request to change the direct debit date.

Services and the products was fantastic

Everything clearly explained to my brother and myself which encouraged me to purchase my VW Polo

I have never missed a payment on my contracted payments and I even started to pay extra from time to time to help reduce my term and interest. I received two letters last week telling me that I had missed a payment of £200 and threatening that it could affect my credit rating. I phoned up the collections department and after heavy questioning discovered that it was an error by VW ! They now say they have 8 weeks to look into this which I am not happy about .This has given me a lot of worry over the weekend. I had just finished settling a problem about overpaying to now find this problem. I am now giving VWFS one week only to sort this out before taking some action. It is their mistake and they should be sorting this out immediately !! I e mailed two departments over the weekend but no answer on Monday, perhaps they don’t read them. This nonsense could now affect my credit rating.
I am disgusted with this whole scenario.!!!!
After the company replied asking to contact them I phoned them today and spoke to Anl who tried to put me through to customer services but they would not speak to me.This is shocking , not speaking to a customer when they have made a massive error.
Through Anl they said that because the complaint is logged it will take eight weeks to sort out meanwhile I will have a remark on my credit file.
The customer services in VWFS is totally faceless and not the slightest bit interested in customers who have a problem which they have created. Two months is a long time !!!
Be very cautious if you have a problem with this company. If I could give minus stars I would.
Now considering legal action.
This is detrimental to my health !The reply below from VWFS means nothing!!