The sales team and the customer service team are incredible! Wonderful people and cannot do enough for you. However VW finance team are simply problematic. Delayed admin to vague answers. They are the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It wasn't really difficult. Perhaps emails and texts sent can be annoying as you cannot reply direct. Finding an address to reply to is almost impossible. You are always directed to AI. Like I said e... See more
My experience of VWFS since 2018 when I started using them has been extremely good. I have found the service both via email and over the phone to be very easy. In particular, the service I h... See more
Company replied
Giani went above and beyond to find us our dream car. We came to see a car we had seen online however, upon arriving at the dealership, we fell in love with another car. Giani arranged for us to test... See more
Company replied
Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received alarming letters
Given settlement figure on 2 year old car then bought new car. Now being written to about missed payment you owe me a months payment.
13 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review David. We're sorry to learn of your experience with your part settlement and we appreciate you bringing this to our attention. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Skoda Car Finance
Everything was straightforward and the staff in the dealership were very helpful and approachable.
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Audi Manchester and Audi financial services
Audi Manchester, in particular Murt and Fozz were fantastic. Friendly, attentive, caring and courteous. The ordering of the cars was easy and the financial arrangements were quick and easy. The whole process couldn't have been any better.
The team at Audi Manchester are so welcoming and professional and always make you feel almost part of the family. They were so foo the first time that I went back and bought a second car. I would recommend Audi and the financial services.
13 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
I have paid for a service which i have…
I have paid for a service which i have not received!
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Andrew. We're sorry to learn of experience and we appreciate you bringing this to our attention. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Horrible company
Horrible company - they don’t deal with any emails or complaints . Had to go to ombudsman to sort out a complaint .
13 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Sherana. We're sorry to learn of experience with the complaints process and we appreciate you bringing this to our attention. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Experience was good
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
I am very happy from Audi Financial…
I am very happy from Audi Financial Services everything working well never had any problems.
12 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Very easy good customer experience no…
Very easy good customer experience no hassle
20 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Rocky was brilliant and helped me…
Rocky was brilliant and helped me through the process
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Easy to organise finance with a low…
Easy to organise finance with a low deposit. No awkward questions and got the car I wanted with no fuss. All terms and conditions Easy to follow.
A thumbs up from me.
27 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Absolutely love my new car the help I…
Absolutely love my new car the help I received was amazing the questions answered without complaint so very helpful through the whole thing and understanding as this was my first time getting a car this way so very grateful to u all
10 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
VW finance made the purchase of our new…
VW finance made the purchase of our new car very easy
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Not all documentation avail;able on line
Ease of access to lopgin to manmage account BUT could not find where the FULL TERMS & CONDITIONS relatying to my agreement can be fiound on line as these have not been provided to me by e mail or mail. I need a full copy of all T&Cs for my files
10 July 2026
Unprompted review
Great deal on a new Audi
Went into Audi to trade in 3 year Audi for a brand new one. Found a couple of cars quickly that I liked. Service was good, all sorted within under 2 hours, having walked out with a brand new car, to the spec and deal I was very happy with.
13 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.