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Cushon Reviews 

1,942
•
TrustScore 4.5 out of 5

4.5

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for simplifying pension transfers, often consolidating multiple pots into one with minimal effort. The app is frequently highlighted as easy to use, navigate, and set up, providing clear access to pension performance. Many also appreciate the helpful and knowledgeable staff who provide excellent support. However, some customers noted dissatisfaction with customer service, citing issues with slow responses, difficulties with withdrawals, and prolonged delays in pension transfers. A few also reported a lack of ownership in resolving specific issues.

What people talk about most

User experience

People report positive experiences with user experience, particularly praising the app's ease of use and... See more

Service

Reviewers mention positive feedback about service, with many praising the efficient and hassle-free process... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great customer... See more

Application

Reviewers highlight positive aspects of the app, with many finding it easy to use for managing pensions,... See more

Staff

Users describe positive interactions with staff, praising their helpfulness, politeness, and knowledge. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,942)

370 reviews in the last 12 months

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Rated 4 out of 5 stars

Personal experience

To be honest I don’t know a lot about the organisation other than you take care of my work place pension and I do get communication updates on the amounts that are being paid into my pot… I would like to take this opportunity to thank you for your efficiency and effectiveness. Sincerely Rosemary

9 January 2026
Unprompted review
Rated 5 out of 5 stars

A hopeful future.

I am enjoying the fact that money is being put aside for me for future purposes even when I don’t remember to save money. Helping me with that gives my future some hope!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great way to save

Great way to save. Communication is great and was informed when contributions have been sent each month so you can keep track of how much your saving.

8 January 2026
Unprompted review

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