Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery Shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently bought a second hand Tetra…

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excellent service received from start to finish. It is now a pleasure to relax and the dog is enjoying it too! A special thankyou to Lee for keeping me updated throughout the process.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

You need new seat cushions to update your sofa or chairs....then this is the Company to use

Really happy with the renewed seat cushions for my sad sofa. Lee and his colleagues were really fantastic in responding promptly to all my questions, kept me completely updated on the work and the price was excellent. I really recommend this independent and i believe family run company. I dithered and dallied for months but was never hassled... just take your time they said..such a pleasure

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend! Amazing service.

After 10 years of heavy use (and trampolining children), our sofa and chair were less than comfortable. We spent ages looking for a new suite but couldn't settle on something that worked as well as our current one. I decided to see if we could get the cushions redone and am so glad to have found Cushion Supplier!

I read reviews on here after checking out their services and sent off our covers with a letter asking for advice. Lee got back to us so quickly with detailed advice, explanations of our options and a recommendation. We made our choice and about a week later received our new cushions.

They're exactly what we're looking for, great quality and now very much appreciated by our whole family. Christmas will be a whole lot comfortable.

We wouldn't hesitate to recommend or use Cushion Supplier again.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

what a fantastic customer experience

what a fantastic customer experience!
I Have just received the most amazing customer experience From this company , Having got replacement cushions for my 14 yr old Laura Ashley sofa, choosing a like for like filling ...i was disappointed that the new cushions had sagged after a couple of years...and so spoke to them to see what could be done ..i did not expect to get such great advice and a new pair of upgraded style zero plumping cushions , that arrived within days!! i cannot recommend this company highly enough ...and wish them every success ...they really do deresve it ...
if only all companies operated like this one ..and thank you again!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous find…

What a fabulous find…
Communication with Lee was first class. He explained the different types of fillings available, and the process of packaging my covers and sending them off was very easy..
I am absolutely thrilled with them. My Ercol armchair looks as good as you and is really comfortable.
I had already paid to have the cushions refilled by another upholsterer and was very disappointed. They felt like I was sitting in a sand pit. This however is marvellous and half the price too !
I highly recommend them and would absolutely use them again..
Already passed the details on to a couple of friends.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantasic company - fantastic product

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fraction of the price of buying a new one. Lee was so helpful when I rang to enquire, and helped me work out what it was that I needed. Everything arrived promptly.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply, the Best 😁

I’m not sure I’ve ever been treated to such exceptional, and extraordinarily fabulous customer service, from any one company in my life, until I discovered this amazing business, Cushion Supplier.
To say that they only care that their customers go away completely happy, is somewhat of an understatement.
The man at the helm, is the inimitable Lee Watkins, who just cares about the product he supplies so much, that he can’t be satisfied unless you are.
So, avoid all the other overpriced and non-responsive companies in your search for replacement cushion infills of any type, just give Lee a call or an email, and I guarantee you won’t be disappointed.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money, it's like a new sofa! Borrowed our cushions to get it just right. Excellent communication. Very pleased.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Really excellent service

Really excellent service and the new cushions have rescued our much loved 28 year old sofa. Would definitely recommend.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience from first contact…

Brilliant experience from first contact to delivery. Bought a second hand Loaf Pudding sofa and absolutely HATED the feather cushions! So heavy to plump which needed doing almost every time you sat on it, got a quote to replace them from another company of over £400 which was way too much for me, this company quoted me just under £200 and patiently went through all the options available to me, sent off a cushion cover as a template and got my replacement cushions a couple of weeks later. Super easy, brilliant product made by very knowledgeable craftspeople, honestly I couldn't be happier and recommend this company wholeheartedly. Thank you x

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great job done on 2 seat cushions for…

Great job done on 2 seat cushions for leather sofa. When returned they were super comfortable and exactly as described when we placed the order. Very helpful staff, great value, and job done with time frame given. Would highly recommend.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Replacement easy chair cushions

Really good experience from Day 1. Lee helped me to choose the right cushion types and was always there if I had questions. He actually cared that I should get the right solution. Delivery of the new cushions wasn't the fastest but I'm totally satisfied with customer service and quality.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have an older sofa which is good quality and in good condition apart from the flattened cushions. I sent my covers and the new cushions were inserted and sent back to me. It was so simple and now I have a ‘new’ sofa which is comfortable and looks great. Thank you to Lee who made the whole process so easy.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Really really happy with the cushions

Really really happy with the cushions. I ordered x4 seat and back cushions for some vintage chairs I was restoring. I was not sure what to order and Lee was helpful both on the phone and email.
I couldn't have been happier once they arrived. I went with feather wrapped foam. They feel very luxurious and good quality, and a fraction of the quotes elsewhere. Thank you!

22 August 2025
Unprompted review

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