Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery Shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Massively improved our Loaf sofa

Spoke to Lee after becoming very dissatisfied with the cushions on our Loaf sofa. He made a recommendation and we then shipped him our cushion covers - we got back two brand new, much improved cushions. They've really transformed our couch and it's so much comfier and better looking. The new cushions were also great value. We couldn't be happier.

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class company with the most brilliant quality results. Excellent customer service - Lee can't do enough to help and ensure you get the right cushions for your sofa - from measuring the cushion covers to finally help fit them correctly. All done with a smile and a polite manner. I can't recommend him enough and my 22 year old sofa now looks & feels brand new.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

High quality product

High quality product
A really good company to work with as this was my first time ordering replacement cushions, online quote given in advance of the order and then I was able to discuss with a human being specifics in relation to my home measurements.
Cushions were made and delivered in the time quoted.
This is definitely a cost effective way of maintaining a good sofa
Thank you

25 September 2026
Unprompted review
Rated 5 out of 5 stars

We have had a first-class experience…

We have had a first-class experience with this company. Excellent service from start to finish and sound/helpful advice along the way. Nothing has been too much trouble. Good communication throughout. The end product exceeded our expectations - we are delighted and thoroughly recommend this company.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy to found this wonderful…

I am so happy to found this wonderful company . After being frustrated with my sofa I began the search for new one . My husband in the meantime found the cushion supplier who make bespoke cushions to replace old cushions .

I was sold straight away as I loved my sofa it had just been used so much that the inners needed constantly plumping and turning .

After chatting with Lee we discussed which filling would be the most suitable and he kindly sent me a sample .

I now have all new inners and my sofa has a new lease of life and hurray no more plumping up every time someone sits on it .

You’ve made me very happy !

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company and staff!

I have previously written a 5* review for this company but as they have gone above and beyond in helping me with my sofa dilemma felt that an added review was certainly the least I could do. Lee has been exceptional and has gone above and beyond the call of duty to ensure that I was satisfied with the end result for my sofa. I can only say that not only does it look new again but my husband, who does not give praise lightly, has had nothing but praise for Cushion Supplier and their amazing efforts and has not stopped talking about our 'new' sofa. Thank you for all you have done and I certainly would not hesitate to come back to you or recommend you. Thank you so much!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Uncomfortable to Perfect!

Bought a sofa from Next in March, the cushions were so uncomfortable and flimsy and after much complaining and emailing I gave up. Found this company who talked me through the process of getting new cushions made, discussed what type would be best, gave me options. They have just been delivered and I am sat on my previously uncomfortable sofa enjoying a coffee. I am not sat on the springs because the cushion is so badly made I am sat comfortably for the first time in 6 months. Thank you to Lee & the team. This is how people do business properly. It’s a dying art.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb, professional, competitively priced good quality service with ongoing communication. Highly recommended

Great communication with Lee with professional know how and recommendations from start to finish. Lee listens to your needs, advising appropriately. We had 3 feather wrapped inner cushions replaced with two new zips. We sent the old covers, which were measured, filled and returned to pop straight onto the sofa. Took 17 days from start to finish and we are delighted with the comfortable well filled cushions and result. Highly recommend this company, their customer service, and competitive reasonable prices.Do not hesitate call them for all sofa requirements.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

What a fab company.
Wanted to replace some cushion seats on a Lebus sofa. Lebus couldnt and didn't help so found Cushion Supplier and emailed them to tell them what I was after and the measurements. Great communication with the company. Gave me a price and delivery price. It ran a little bit over the date and when I contacted them, they came back very quickly with a reason and the cushions came a couple of days later. The quality was superb. They fitted fantastically and, I'm very happy. Couldn't recommend enough. Thanks Lee... 😊

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Don’t buy from anyone else

I can’t recommend this company highly enough. They are exceptional.
I needed new sofa cushions and various options came up- big companies, big promises. Then I dug deeper into independent reviews and realised they let customers down.
Cushion Suppliers have excellent reviews and they’re genuine. They don’t ask to be reviewed. People like myself do them because they are exceptional on every level and they deserve to be massively successful.
Order your cushions here. You will get a personal service - because they really do value every order. You can send in the covers if your sofa cushions are funny shapes. They return the cushions with the covers on! The quality of the product is second to none. Communication is great and the prices are good.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent cushion supplier

Excellent cushion supplier! Ordering was quick and easy, the price was fantastic, and the replacement cushion fits perfectly. It is also extremely comfortable. Highly recommended, and I will certainly use them again when my other cushions need replacing!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

We bought two replacement sofa cushions…

We bought two replacement sofa cushions filled with Quallofil Blue and not only was it great that they could supply us with cushions with that filling, but the customer service was excellent and the cushions are super comfy. They have transformed our old sofa into something luxurious that you don't want to stop sitting on! I have to particularly thank Lee for his kind attention to our order and concern over the cushions safely and speedily arriving with us in the Highlands. Thoroughly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The best cushions and customer experience you could ask for

Lee and his team have transformed our sofa into an absolute joy to sit on, and made the whole process a pleasure from start to finish. I cannot overstate how professional and helpful they have been, or how outstanding the quality of their cushions is. Look no further — there are few companies out there offering this kind of value.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer experience

I cannot rate this company highly enough. They were superb to deal with from start to finish: they were highly responsive, went above and beyond to keep me informed and make suggestions, and they delivered a great product. Thank you Lee and team for stellar service!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

So glad I found this company

So glad I found this company. The cushions on our leather Parker knoll suite were thin and uncomfortable, we had tried another company first, resulting in rock hard foam cushions.
My suite is now lovely and comfortable again.
It was so easy to buy these, I measured seam to seam, emailed Lee, he replied straight away, told me the measurements sounded right, after I had paid, I was told when to expect them, didn’t take long, about a month, delivery was easy, I was worried I had my measurements wrong but I hadn’t.
It is so nice to have someone to talk/email when buying , good old fashioned service.
I would recommend this company.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

New cushions ordered for our Lara Ashley 2 seater. The quality and worknanship is fabulous. The comfort of the cushions and fit is outstanding. Customer service and updated communications are first class. Highly recommended and will order again when more are required.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

First Class service

First Class service. Really lovely company to deal with, their service and attention to detail was fantastic, I was kept up to date at all stages of manufacture both by email and telephone calls, I didn't have to jump through hoops to speak to a real person! Would highly recommend Cushion Suppliers, they could not have been more helpful or professional. Really delighted to recommend them.

8 May 2026
Unprompted review

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