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Curaleaf Clinic Reviews 

2,663
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 867 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, knowledgeable, and friendly, making interactions pleasant and supportive. Many people highlight the excellent service, noting the straightforward process and the ease of accessing support and appointments. The customer service team is frequently commended for being responsive, kind, and efficient in addressing queries. However, some customers expressed dissatisfaction with product availability or choice, mentioning issues like inferior quality or limited access to certain medications. Additionally, a few people reported slow dispatch times, with some experiencing delays of several days or even weeks, leading to concerns about receiving medication promptly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as incredible, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Consumers find product quality to be ambiguous, with some reviewers praising the high quality and... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers experiencing abysmal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more

Company replied

Rated 5 out of 5 stars

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more

Company replied

Rated 5 out of 5 stars

Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more

Company replied

Rated 5 out of 5 stars

After self medicating for over a decade, the relief of finally being listened to and my pain understood was a breath of fresh air . I had my follow up review with Clara today and found her to be prof... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(2,663)

844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast efficient service.Emma was polite…

Fast efficient service.Emma was polite professional and very helpful.First class service

1 May 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback, Iain. We’re glad to hear you received fast and efficient service, and that Emma made such a positive impression.

Rated 5 out of 5 stars

trustworthy company very supportive l…

trustworthy company very supportive l regularly have consultations with a doctor to discuss my prescription needs and advice l find the oil at night helps me to sleep and relax the vape in the day helps control pain levels weaning myself off cocodamol which is addictive canabis is a safer option

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Claire. We’re really pleased to hear you’ve found the team supportive and that your consultations have been helpful.

Rated 1 out of 5 stars

Can’t understand why I was rejected for…

Can’t understand why I was rejected for curled I had and still do had bleed on brain three fractures to skull and 3 to neck and cannibas helped tenfold
In return I’ve been banned from driving 40 month plus 120 hrs community work 3 weeks later another after first charge another 36 month ban from driving lol

Thanks for rejecting my application 👍

30 May 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Brian,

Thanks for sharing, we’re sorry to hear what you’ve been through.

Eligibility for treatment is based on strict clinical guidelines and a thorough assessment by our medical team.

If you’d like more clarity on your case, please email our team.

Many thanks,
Curaleaf Clinic

Rated 1 out of 5 stars

They just wanted to push their own…

They just wanted to push their own rubbish products. Then told me im free to go elsewhere. Best advice they ever gave me.

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi James,

Thank you for sharing. We’re sorry your experience didn’t meet expectations.

Many thanks,
Curaleaf Clinic

Rated 1 out of 5 stars

Shocking company with no customer…

Shocking company with no customer service. Products never ins tick, leave you with no medication. Left these 4 months ago and they're still charging me a monthly fee and refuse to change this. Explains everything about the company and customer service. Utter diabolical.

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Aaron,

Thank you for sharing.

We are unable to identify you from this review. We have requested more information via Trustpilot.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Had a great speak with lynn today from…

Had a great speak with lynn today from the pharmacy she was very friendly to talk to and sorted what i wanted to know right away, keep up the good work

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks, Kenny! We’re glad Lynn was able to help you quickly and make the process smooth and friendly. We’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Great service

Great service, very friendly staff. Karley is a credit to the company! Would highly recommend.

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Liam! We’re delighted to hear you had a great experience with our team. Karley will really appreciate the recognition — we’ll make sure your feedback is shared.

Rated 5 out of 5 stars

Stephanie was superb

Stephanie was superb, very helpful and solved a difficult query very quickly for me.

30 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks, Alan! We’re really pleased Stephanie was able to resolve your query quickly and provide such helpful support.

Rated 5 out of 5 stars

First time user, would recommend.

Excellent help and support from Curaleaf technicians - simple and easy to use app - delivery services for medication is quick

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you, Adam! We’re really pleased to hear your experience has been a positive one. It’s great to know you found the app easy to use and our team helpful.

Rated 5 out of 5 stars

Jake was a wonderful member of the team…

Jake was a wonderful member of the team to chat to. Very helpful and kind! Definitely deserves recognition

29 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks so much, Joseph! We’re delighted to hear Jake made such a positive impression — we’ll be sure to pass on your kind words and recognition.

Rated 5 out of 5 stars

Fast response and quick resolution from Jake

Fast response and quick resolution to order a stop gap prescription after I mucked up my next appointment and hadn’t booked it in time. Spoke with Jake and he was great! Thank you

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback! We’re glad Jake was able to step in quickly and get everything sorted for you. It’s great to hear the issue was resolved smoothly.

Rated 5 out of 5 stars

I've been using Curaleaf for nearly 3.5…

I've been using Curaleaf for nearly 3.5 years now and can only say great things about the whole experience. All staff have been great and the service too. I recommend them to anyone.

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks, John! We really appreciate your continued trust over the past few years. It’s fantastic to hear you’ve consistently had a great experience with both our team and service.

Rated 5 out of 5 stars

JAKE is on the case needed prescription…

JAKE is on the case needed prescription sorted just left it to jake for a fast efficient response thankyou

28 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Alan! We’re pleased Jake was able to get your prescription sorted efficiently — we’ll pass along your feedback.

Rated 1 out of 5 stars

Very confusing communication

Very confusing communication. One department says one thing, the other another. Trying order medication is not simple.
Great product when you can get it.

27 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Paul,

Sorry to hear this. We're looking into this.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Excellent Clinic

Excellent Clinic, knowlageable and friendly clinicians and the medicines provided have done a great job. I recommend Curaleaf wholeheartedly.

24 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind words! We’re delighted to hear you’ve had such a positive experience with our clinicians.

Rated 5 out of 5 stars

4 month in, zero problems

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection of strains, prices are very reasonable, and deliveries are prompt. Trying my best to find something to complain about but struggling… they recently made their oils minty flavoured for some bizarre reason?! That’s it tho. I’m a happy patient. For quickly delivered, high quality legal medicinal THC flower, I will happily recommend Curaleaf to everyone.

26 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for taking the time to share your experience — we’re so pleased to hear you're happy with the service.

Rated 1 out of 5 stars

Awful service

Awful service. They emailed my partner to inform him of my application but they never emailed me. Very complicated process and poor customer service.

16 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Neen,

We are not able to identify you as a patient. We have requested more information via Trustpilot to help us investigate what’s happened with the emails.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Outstanding experiences across the…

Outstanding experiences across the board, Great clinicians providing a easy to use service. Flowers & pastilles all of high quality & standard.

22 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your fantastic feedback! We’re delighted to hear you’ve had such a positive experience. We really appreciate your support.

Rated 5 out of 5 stars

Great speaking to someone with…

Great speaking to someone with knowledge and compassion.
I've a few chronic degenerative illnesses talking to a GP about more than one or related illnesses is impossible.(What one thing do you want to fix)

22 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing your experience. We’re really pleased to hear you felt listened to with both knowledge and compassion.

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