From I've started this service, anyone I've spoke to been great, from I first reached out, to admin, every Dr or Pharmacist I've spoke to, your service is well managed and you make it so easy to acces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more
Company replied
Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more
Company replied
Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more
Company replied
Company details
Written by the company
Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.
Our Promise on Initial Appointments
If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment.
If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment.
We believe in keeping the process fair and transparent.
Contact info
Is medical cannabis right for me?
4.2
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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They just wanted to push their own…
They just wanted to push their own rubbish products. Then told me im free to go elsewhere. Best advice they ever gave me.
30 April 2026
Unprompted review
Reply from Curaleaf Clinic
Hi James,
Thank you for sharing. We’re sorry your experience didn’t meet expectations.
Many thanks,
Curaleaf Clinic
Shocking company with no customer…
Shocking company with no customer service. Products never ins tick, leave you with no medication. Left these 4 months ago and they're still charging me a monthly fee and refuse to change this. Explains everything about the company and customer service. Utter diabolical.
29 April 2026
Unprompted review
Reply from Curaleaf Clinic
Hi Aaron,
Thank you for sharing.
We are unable to identify you from this review. We have requested more information via Trustpilot.
Many thanks,
Curaleaf Clinic
Had a great speak with lynn today from…
Had a great speak with lynn today from the pharmacy she was very friendly to talk to and sorted what i wanted to know right away, keep up the good work
30 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thanks, Kenny! We’re glad Lynn was able to help you quickly and make the process smooth and friendly. We’ll be sure to pass on your kind words.
Great service
Great service, very friendly staff. Karley is a credit to the company! Would highly recommend.
30 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you, Liam! We’re delighted to hear you had a great experience with our team. Karley will really appreciate the recognition — we’ll make sure your feedback is shared.
Stephanie was superb
Stephanie was superb, very helpful and solved a difficult query very quickly for me.
30 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thanks, Alan! We’re really pleased Stephanie was able to resolve your query quickly and provide such helpful support.
First time user, would recommend.
Excellent help and support from Curaleaf technicians - simple and easy to use app - delivery services for medication is quick
29 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you, Adam! We’re really pleased to hear your experience has been a positive one. It’s great to know you found the app easy to use and our team helpful.
Jake was a wonderful member of the team…
Jake was a wonderful member of the team to chat to. Very helpful and kind! Definitely deserves recognition
29 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thanks so much, Joseph! We’re delighted to hear Jake made such a positive impression — we’ll be sure to pass on your kind words and recognition.
Fast response and quick resolution from Jake
Fast response and quick resolution to order a stop gap prescription after I mucked up my next appointment and hadn’t booked it in time. Spoke with Jake and he was great! Thank you
29 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your feedback! We’re glad Jake was able to step in quickly and get everything sorted for you. It’s great to hear the issue was resolved smoothly.
I've been using Curaleaf for nearly 3.5…
I've been using Curaleaf for nearly 3.5 years now and can only say great things about the whole experience. All staff have been great and the service too. I recommend them to anyone.
29 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thanks, John! We really appreciate your continued trust over the past few years. It’s fantastic to hear you’ve consistently had a great experience with both our team and service.
JAKE is on the case needed prescription…
JAKE is on the case needed prescription sorted just left it to jake for a fast efficient response thankyou
28 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you, Alan! We’re pleased Jake was able to get your prescription sorted efficiently — we’ll pass along your feedback.
Very confusing communication
Very confusing communication. One department says one thing, the other another. Trying order medication is not simple.
Great product when you can get it.
27 April 2026
Unprompted review
Reply from Curaleaf Clinic
Hi Paul,
Sorry to hear this. We're looking into this.
Many thanks,
Curaleaf Clinic
Everyone from Curaleaf has bean so helpful so there’s nothing to worry about
Everyone was so helpful to me put me on the right track for what I needed their great company to deal with
24 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your lovely feedback! We’re really pleased to hear the team were able to support you.
4 month in, zero problems
Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection of strains, prices are very reasonable, and deliveries are prompt. Trying my best to find something to complain about but struggling… they recently made their oils minty flavoured for some bizarre reason?! That’s it tho. I’m a happy patient. For quickly delivered, high quality legal medicinal THC flower, I will happily recommend Curaleaf to everyone.
26 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for taking the time to share your experience — we’re so pleased to hear you're happy with the service.
Awful service
Awful service. They emailed my partner to inform him of my application but they never emailed me. Very complicated process and poor customer service.
16 April 2026
Unprompted review
Reply from Curaleaf Clinic
Hi Neen,
We are not able to identify you as a patient. We have requested more information via Trustpilot to help us investigate what’s happened with the emails.
Many thanks,
Curaleaf Clinic
Outstanding experiences across the…
Outstanding experiences across the board, Great clinicians providing a easy to use service. Flowers & pastilles all of high quality & standard.
22 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your fantastic feedback! We’re delighted to hear you’ve had such a positive experience. We really appreciate your support.
Great speaking to someone with…
Great speaking to someone with knowledge and compassion.
I've a few chronic degenerative illnesses talking to a GP about more than one or related illnesses is impossible.(What one thing do you want to fix)
22 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for sharing your experience. We’re really pleased to hear you felt listened to with both knowledge and compassion.
Excellent service
Excellent service ! Very understanding and very helpful- fast delivery also
22 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your kind words! We’re glad to hear you found the service helpful, understanding, and efficient.
Not great
I had a great appointment with a psychiatrist on there but they clearly don’t communicate internally. I requested to not pursue treatment because I wanted to try other avenues. Months later they are sending letters to my GP.
I requested that you stop the process yet you ignored me. I am not happy with the lack of care and communication.
24 April 2026
Unprompted review
Reply from Curaleaf Clinic
Hi Bethany,
Thank you for taking the time to share your feedback.
We can see that you’ve been in contact with our team about this, and we will be looking into the matter internally to better understand what’s happened.
Curaleaf Clinic
Jake was extremely helpful with my…
Jake was extremely helpful with my question and sorted my queries quickly
Very helpful
24 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your kind feedback! We’re really pleased to hear Jake was able to help quickly and resolve your queries — we’ll be sure to pass this on to him.
Hello all I needed to change a…
Hello all I needed to change a perception and Katherine helped me through emails and Katherine was very professional and sorted out my perception with no hassle at all absolutely excellent communication and customer
23 April 2026
Unprompted review
Reply from Curaleaf Clinic
Thank you for your lovely review! We’re delighted to hear Katherine was able to support you efficiently and communicate clearly throughout — we’ll make sure your feedback is shared with her.
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