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Curaleaf Clinic Reviews 2,393

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, often highlighting specific individuals for their outstanding support. Many people appreciate the excellent customer service, noting quick resolutions to issues and a friendly, approachable demeanor from team members. Consumers also report positive outcomes from the products, with many finding them effective for various conditions and appreciating the overall service provided. However, some customers also noted dissatisfaction with certain aspects of the service and product. A few people experienced issues with prescription processes, including delays and difficulties in obtaining necessary information. There were also occasional concerns about product quality, such as receiving nearly expired items or bad batches of oil, and some reviewers expressed disappointment with the packaging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

People report ambiguous experiences with service. Many consumers praise the great service, highlighting... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and friendly... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the product selection,... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the quick responses, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I was having difficulty ordering my prescription via the online portal. Due to issues with loading the page. Due to the issues I had to place the order via the staff on the curaleaf call line. As... See more

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Rated 5 out of 5 stars

Good service, normally posted the same day or next. Good selection of flower £40 for 10g up. Nice to use medical bud as there’s so many restrictions and rules for the growers. Street herb can get pg... See more

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Rated 5 out of 5 stars

It was an absolute pleasure and relief to speak with Akiel today. After my dyslexic mess up with changing my prescription (and being on no other medication for my mental health) he couldn’t have bee... See more

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Rated 5 out of 5 stars

Been detrimental to sorting my mental health in a safe way. If there's ever an issue its easily resolved A HUGE shout out to Akiel who manage to spot something and fixed it to make life even easier... See more

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Rated 1 out of 5 stars

GATEKEEPERS. Waste of time don't bother had like 8 emails requesting different things then my gp wouldn't give out info they needed (have a serious diaphragmatic hernia *with mri disc.* and other ill... See more

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Rated 5 out of 5 stars

Curaleaf are a godsend to people like myself dealing with chronic pain daily. Cannabis is still a very taboo subject when it really shouldn’t be. They have allowed me to stop buying cannabis on the bl... See more

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Rated 5 out of 5 stars

I have been a patient for almost 3 years, I receive great support from the staff at the clinic. I had an issue today with my prescription quantity as the Easter holidays are coming up, I spoke to a re... See more

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Rated 5 out of 5 stars

This clinic helped me overcome my worst depression when no amount of therapy or anti-depressing could help. They have wonderful staff, would like to signal out Akiel Straker for his help as he polite... See more

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Rated 5 out of 5 stars

I was initially nervous about the referral procedure however I was asked plenty of questions and at no point did it feel rushed. Today I couldn’t acces the pharmacy portal due to moving adress, and ne... See more

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Rated 5 out of 5 stars

Love this company and the service it offers. They are extremely professional, really knowledgeable and really helpful and I love the products, they have exceeded my expectations on every level. If you... See more

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Rated 5 out of 5 stars

I had a query about my prescription and a very nice young man named Keiran, sent the query over and I received a reply very quickly. Then a lovely young lady named Karly Smith sorted it out very quick... See more

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Rated 5 out of 5 stars

I had reason to call Curaleaf today and my query was answered by a very polite ,knowledgeable young man named Craig Herdman. He answered my query and made me feel as my query was not a problem for him... See more

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Rated 3 out of 5 stars

8Received nearly expired flower just before Xmas with almost expired date. It was dry, bad tasting and gave me a headache. I chucked it. Now been told it's a supplier problem and that I must pro... See more

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Rated 5 out of 5 stars

The exsperience of register with curaleaf ,have a consultation and discussion regarding my symptoms and how I've been really suffer pain 15yrs not controlled . Well brilliant news ! as from beggining... See more

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Rated 5 out of 5 stars

I been with Curaleaf for over a year now and have felt about 25 to 30% increase in quality of life, all staff members are amazing and so helpful. I was well listen to and given the best medical treatm... See more

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Rated 1 out of 5 stars

I received a bad batch of oil — the first time I’ve had any issues in nearly two years. I was given a five‑day timeline for support, and based on other reviews, it looks like I’m not the only one... See more

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Rated 5 out of 5 stars

The cannabis oil has increased the quality of my life by significantly lessening symptoms of ptsd and is a great and safer alternative to smoking. The oil lasts in your system a lot longer than smokin... See more

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Rated 1 out of 5 stars

They treat people as naive and blatantly lie. I've been waiting for well over a month now, and every week I hear the same thing: they're texting someone to talk, but they don't care because they never... See more

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Rated 5 out of 5 stars

Regular one to one appointments to keep track of how you’re getting on with the strains prescribed. Good choice of strains to match the ailment. The cannabis oil has been so good at keeping my migrain... See more

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Rated 5 out of 5 stars

This company has been fantastic. They have helped me improve my pain management and through getting better sleep, a better quality of life. The doctors have been very understanding and helpful, gui... See more

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Rated 5 out of 5 stars

Very professional. The Doctor I saw was excellent, she had obviously read and understood my medical notes. The support is good and so far the service has been great. Do not expect them to be a one sto... See more

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Rated 4 out of 5 stars

I have got to admit; Curaleaf has been a very understanding company, wholesome company and person centred custom for their patients they tend to. I been a patient at Curaleaf close to two years and th... See more

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Rated 5 out of 5 stars

The consultant I have been dealing with is friendly and professional. Any request I have made has been listened to and any issues I have been resolved. Some products I have tried did not work for m... See more

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Rated 1 out of 5 stars

Awful "service" - hard to call it customer service as it was supposed to be a medical service. Cannot reliably service patients - deliveries constantly messed up, agents that have the inability... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I honestly can’t thank Kierion enough. From the very first contact, he made me feel reassured, listened to, and genuinely cared about. Everything was explained clearly and calmly, which m... See more

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Rated 5 out of 5 stars

Customers service team was brilliant i spoke to Julie !! I had couple issues with verifying through the app so contacted them and they solved the issue straight away very quickly and helpful highly... See more

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Rated 5 out of 5 stars

After my medication was shown out of stock I contacted curaleaf and spoke to Jake the Patients Services Coordinator. I have to say this guy is brilliant at his job, he had my prescription changed and... See more

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Rated 5 out of 5 stars

I had to contact Curaleaf to reschedule a follow up appointment. Easy to contact no long queues. Dan was extremely helpful . He re arranged my appointment for me. Very polite and courteous. Well done... See more

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Rated 5 out of 5 stars

I had to get in touch over the festive period and dealt with Vicki who was fantastic. To the point in terms of assistance and incredibly pleasant to speak with. Given the nature sometimes with medicin... See more

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Rated 5 out of 5 stars

After seeing adverts, being a bit precautious, to then meeting someone down the pub talking about how he was in a similar situation as me - on strong opioid painkillers, which are really addi... See more

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Rated 5 out of 5 stars

I can’t thank you all enough for all your help. Since joining, you make everything so clear, easy to understand and it’s been really straightforward. I’ve had a pleasant experience from start to finis... See more

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Rated 5 out of 5 stars

Been with CLC for a year and I 100% would recommend if you are looking into this. All the doctors are very knowledgeable, Dr R Hazlett is especially easy to talk to and helpful when looking at the var... See more

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Rated 4 out of 5 stars

Staff are knowledgeable and professional. Medical cannabis has really helped my ADHD symptoms. The prescription costs are affordable and the selection is good. However, I cant give it 5 stars becaus... See more

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Rated 2 out of 5 stars

Charing cancellation fees without warning. Poor flower selection range. Poor gummies Poor choice range overall across the board. Medicines regualary out of stock

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Rated 5 out of 5 stars

I had an issue with paying for an order today, whereby a link wouldn't work, & emailed Curaleaf customer support. As it was a Friday, I was concerned that I might not hear anything back until the... See more

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Rated 5 out of 5 stars

Stephanie is a wonderful customer experience assistant who is polite, efficient and caring about her customers. I felt happy and comfortable talking to her and she was sooooo kind about my new baby!!... See more

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Rated 5 out of 5 stars

I have been with Curaleaf for 3 years and I can't thank them enough for the help and service I have received from them. It's good to know that there are people like Amber working for them, she was so... See more

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Rated 5 out of 5 stars

After being with Curaleaf for a month and receiving my prescription, the effects have been amazing. The follow up review with the doctor was fantastic. They definetly have your best interests at heart... See more

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Rated 1 out of 5 stars

If your thinking of using this company for you medical needs don’t the courier company never deliver the parcels always lie saying sorry we missed you. This is not the first time I watched the driver... See more

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Rated 5 out of 5 stars

Curaleaf Clinic has definitely improved my quality of life. No more horrible side effects from synthetic drugs and the peace of mind, that I can take my medication without the fear of breaking the law... See more

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Rated 5 out of 5 stars

Since i've been with curaleaf my way of life is so much better,i'm starting to feel like me again.Excellent people.Big shout out to Olivia for putting my mind at ease letting me know how things works... See more

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Rated 5 out of 5 stars

The clinic /pharmacy are very efficient system works well.i was declined by another company medical issues .I am so glad curaleaf gave me a chance ..Medication has been so effective .consultant reall... See more

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Rated 1 out of 5 stars

Terrible experience, whilst customer service in itself is not too bad, the clinical prescribing team in their ivory tower are : Unresponsive Unwilling Unbothered They are happy to l... See more

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Rated 1 out of 5 stars

Can’t believe just how bad the pharmacy is I have waited 3 months for my strain to come in ,still waiting. I was told pay for new strain you are trying out instead of your usual strain phone... See more

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Rated 5 out of 5 stars

I joined with Curaleaf as I have anxiety and depression and sleep issues. Since being on Curaleaf I’m sleeping better and finding my anxiety and depression easier to deal with. I’m so glad I contacted... See more

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Rated 5 out of 5 stars

Had to phone upto today and ask for some help with my prescription etc Jake was more than happy to help me and was full of useful information! He even stayed on the phone with me and talked me through... See more

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Rated 5 out of 5 stars

I have been with curaleaf for 3 years now. Never really had much of an issue on with the delivery’s system until this week. I had received my email to say it will be delivered today “today being a Thu... See more

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Rated 5 out of 5 stars

The process is quick & easy, the consultation was painless and informative. I have been a patient with Curaleaf for eight months now and it was the best thing I did to help my pain relief for my rheum... See more

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Rated 5 out of 5 stars

I am elderly and sometimes need help from the team over the phone . Today I spoke to a chap called Akiel who from the start put my mind to rest ,regarding my confusion over dates .

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Rated 5 out of 5 stars

I met Mary a few weeks ago as a new employee…She will fit right in nicely…She was helpful with product selection, has a kind attitude and a great personality! A+++++

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Rated 1 out of 5 stars

Horrible company, Ai bot is usless, staff could care less, the customer service is non-exitent... They will rob you dry. Dont use this company.

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I've liased with Karley and found her…

I've liased with Karley and found her very informative and professional when discussing and aiding my treatment knowledge choice. Always a pleasure working with this company.

24 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re delighted to hear that Karley was informative.

Rated 5 out of 5 stars

The customer service really is great

The customer service really is great. Stephanie helped me through their chat system. It was quick and the conversation progressed at a good pace. Perfect.

24 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re delighted to hear that you had a great experience with our customer service and that Stephanie was able to assist you quickly and efficiently through the chat.

Rated 1 out of 5 stars

Do not use Curaleaf

My husband had a substandard prescription from Curaleaf when he rang to complain and ask for replacement the customer service was terrible. So he had to make an appointment so get another prescription( and pay again) which was 10 days later so he was left without any pain relief for over 2 weeks but Curaleaf were not concerned at all about this. Could not speak to a manager. He decided not to pay for anymore prescriptions from Curaleaf as there is no responsibility from them for a poor quality product. When the investigation into the poor quality product came back they said it was OK, how can they do a through investigation from a photo!!
I know the response from Curaleaf will be " we cannot find you as a customer " this is always their reply when they get a bad review.
DO NOT USE CURALEAF

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Karley for changing my…

Thank you Karley for changing my appointment efficiently and quickly and updating me about my appointment request being implemented so quickly.

23 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re so pleased to hear that Karley was able to change your appointment and keep you updated throughout the process. We’ll be sure to pass your thanks on to her and the team.

Rated 5 out of 5 stars

Karley was amazing.

Karley was amazing.
Very kind and helpful.
Excellent service

23 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing. We're glad to hear Karley was helpful.

Rated 5 out of 5 stars

Staff is amazing and super…

Staff is amazing and super knowledgeable.

22 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re really pleased to hear that you found the staff amazing and super knowledgeable.

Rated 5 out of 5 stars

Amazing customer care

Spoke to Karley today for an internal request for medication. Dealt with it in a few seconds and was beyond polite. Absolutely amazing service that I will continue to use for the reasons of their customer care

23 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your wonderful feedback. We’re delighted to hear that Karley was able to assist you so quickly and provided such polite and efficient service.

Rated 5 out of 5 stars

It's a life saver

It's a life saver, my ailments of degenerative arthritis, osteoarthritis ease dramatically when on this medication, it's clean, unlike street stuff you really do not know what they are putting in it, this is tested to the "Highest" level, no pun intended, thank you for being here and supplying this service.

21 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for sharing your experience with us. We're glad to hear you're happy with the service.

Rated 5 out of 5 stars

Jake the staff member …

I dealt with a man called jake what a credit to the company he went above and beyond to help me start a claim for medical cannabis.

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for taking the time to share your experience.

We’re delighted to hear that Jake was able to support you so effectively.

Rated 5 out of 5 stars

Good advice by professional staff and…

Good advice by professional staff and friendly so feel comfortable contacting them and the products themselves are brilliant.

20 March 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback!

We’re really pleased to hear that you found our team professional, friendly, and easy to approach.

Rated 5 out of 5 stars

Great service

Great service
Great responses
Prompt
Organised
Informative

19 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your great feedback!

We’re delighted to hear that you found our service prompt, organised, and informative, with clear.

Rated 5 out of 5 stars

Patient for 3 years

I have been a patient for almost 3 years, I receive great support from the staff at the clinic. I had an issue today with my prescription quantity as the Easter holidays are coming up, I spoke to a really helpful lady called Amber who resolved my query very quickly and followed this up with 2 emails keeping me updated of what was happening. Thank you Amber, thank you Curaleaf x

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

We’re so pleased to hear that you’ve consistently received great support from the team, and especially that Amber was able to assist you quickly.

Rated 1 out of 5 stars

Karley was great help once the issue…

Karley was great help once the issue was identified or so I was told . They don’t care and pass the buck blaming each other. They don’t care if you have been without medication so long as they get your money. Alteraleaf is far better, cheap, show when about to run out . Stop right now and give them a call

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback!

We’re really pleased to hear that Karley was able to help once the issue was identified.

Rated 5 out of 5 stars

Karlie was so helpful sorted out my…

Karlie was so helpful sorted out my issue in a matter of moments . Made me laugh .top girl

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your lovely feedback!

We’re so pleased to hear that Karlie was able to sort out the issue so quickly.

Rated 5 out of 5 stars

Customers service team was brilliant i…

Customers service team was brilliant i spoke to Julie !!
I had couple issues with verifying through the app so contacted them and they solved the issue straight away very quickly and helpful highly recommend

19 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your wonderful feedback!

We’re so pleased to hear that our team was able to help you.

Rated 5 out of 5 stars

Good service

Good service, normally posted the same day or next. Good selection of flower £40 for 10g up. Nice to use medical bud as there’s so many restrictions and rules for the growers. Street herb can get pgrs causing cancer in the growing process or worse i have heard of people useing pee in the soil and finding it funny.

People that say medical has no flavour need to ask for flavoured bud they have Cali quality stuff for ok prices

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for taking the time to share your feedback!

We’re really pleased to hear that you’re happy with the service.

Rated 5 out of 5 stars

EXCELLENT SERVICE CURALEAF CLINIC…

EXCELLENT SERVICE CURALEAF CLINIC PROVIDES MYSELF AND THE PUBLIC, QUALITY CANNABIS PRODUCTS AT VERY REASONABLE PRICES.

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback 😊

We’re really pleased to hear you’ve had a positive experience with the service.

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