Cura  Reviews 

310
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online ordering process is exceptionally straightforward, while the helpful staff provides wonderfully attentive support throughout every single step of the procedure. Many buyers also note that prices remain highly competitive and the overall after-sales assistance runs smoothly without encountering any unexpected problems. Consumers additionally appreciate the prompt shipping times and excellent communication regarding upcoming delivery schedules. People consistently observe that temperature-controlled products arrive safely, being carefully insulated and packed with ice packs to fully maintain their quality. Reviewers express high satisfaction with this reliable service, stating they will definitely continue utilizing the provider for future needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently noting that staff are prompt, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional communication... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to use and navigate when... See more

Product

Customers consistently note positive experiences with product, highlighting that items requiring... See more

Staff

Consumers find staff to be positive, highlighting that team members are quick to respond, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is ext... See more

Rated 5 out of 5 stars

Excellent customer service regarding ordering chemo for my dog. Half the price of getting this medication from the vets. Speedy ordering. Easy to communicate with When I over ordered on my prescri... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The treatment I need for my dog has to be kept refrigerated and it was delivered fully insulated with ice packs! The company also made great effort to communicate with me to ensure... See more

Company replied

Rated 5 out of 5 stars

I have a repeat vet prescription for one of my dogs. I send the prescription and then order the medication. Very easy. The medication is temperature controlled and they ask you to identify a day for... See more


Company details

  1. Veterinary Pharmacy
  2. also in
  3. Online Pharmacy

Written by the company

Helping UK pet owners save money on veterinary prescriptions and pet care essentials — from a trusted, vet-run online dispensary. Founded by a practising UK vet with over 20 years’ clinical experience, Cura was created to offer a trusted alternative to higher-priced veterinary medicines. We supply prescription and non-prescription pet medicines for dogs, cats and horses, helping owners save money on essential treatments and everyday supplies. Alongside our products, we provide clear, reliable information to help you make informed decisions when ordering pet medication online in the UK. Whether you’re managing a long-term condition or simply supporting your pet’s wellbeing, we’re here to make the process straightforward, safe and affordable. Our mission is simple: to make pet care more accessible, and to treat every pet as if they were our own.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(310)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From ordering to receiving medication…

From ordering to receiving medication is excellent and always comes on the day they say.

23 March 2026
Cura  logo

Reply from Cura

Hi Susan,

Thank you for taking the time to provide us with your kind words. We are pleased that you were happy with the service and delivery of your order. We really appreciate the positive feedback!

Cura Team

Rated 5 out of 5 stars

Excellent service and such a pleasure…

Excellent service and such a pleasure to deal with. The medication I require must be refrigerated which means you have to be home when delivered. Couriers will not leave it in a safe place etc. With other providers I am just told it has been dispatched randomly, but Rich contacted me before sending to ask me what day would be best for me for delivery and he could then dispatch appropriately. Made all the difference. On top of this they were quick and efficient and were cheaper than others. Will absolutely use them again!

26 February 2026
Unprompted review
Cura  logo

Reply from Cura

Hi Cheryl,

Thank you for your kind words! We’re so happy to hear that you were pleased with the service and delivery. Providing a personal, service is really important to us, so it’s great to hear that you appreciated this. We look forward to helping you and your pets again in the future.

Cura Team

Rated 5 out of 5 stars

Great Service - Always.

Online companies can be much of a muchness, with little to separate them. The only difference, apart from price sometimes, is service. Cura excels at this without having to ask or by pushing them. I forgot one small thing on an order, so ordered it separately. I received an email saying they had put it with the other item and refunded the postage I had paid. It was 100% my fault, I never asked, I never informed them, they just do things like this. They are so on the ball and their response is fast and detailed. After bouncing around a few companies, I don't use anyone else now.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Best Online veterinary pharmacy

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is extremely prompt and personable. Website is well designed and takes the hassle out of ordering. It's a small business which I'm always happy to support, but also they are offering the best service.
Thanks,
Fran

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very well organised order and delivery

I have a repeat vet prescription for one of my dogs. I send the prescription and then order the medication. Very easy. The medication is temperature controlled and they ask you to identify a day for delivery so it can go straight in the fridge. Extremely well packaged to keep it cool and also protect the glass vials. Very good service 👏

12 August 2025
Rated 5 out of 5 stars

Great service

I regularly order temperature-controlled medication for my cat, and it’s always processed very quickly, with excellent communication from Rich to ensure it reaches me safely. Easy to use the website, orders always arrive promptly, and I particularly appreciate the use of sustainable packaging to keep the medication cold.

16 October 2025
Rated 5 out of 5 stars

Librela and syringes.

Brilliant service. The treatment I need for my dog has to be kept refrigerated and it was delivered fully insulated with ice packs! The company also made great effort to communicate with me to ensure I was available to receive the delivery. I was concerned about doing this as my vet has provided this for some time but Cura have made the process manageable and more affordable for me to do myself.

25 November 2025
Cura  logo

Reply from Cura

Dear Glenn,

Thank you for taking the time to provide such a lovely review. We're pleased to hear that the process was manageable for you and that we helped support the care of your pet with affordable products!

Best wishes,

Cura Team

Rated 5 out of 5 stars

Great product Great customer service

The product I buy is a good price and has to be kept cool. The packaging and delivery arrangements are excellent as is the customer service if you need to ask a question.

25 November 2025
Cura  logo

Reply from Cura

Dear Barbara,

Thank you for the positive feedback regarding our price, packaging and customer service. Your kind words are very much appreciated.

Cura Team

Rated 5 out of 5 stars

Excellent service throughout

The website was easy to navigate and the order process well explained. There were several options for me to provide the necessary prescription. I was contacted by email to arrange a suitable delivery date and location, and reminded about the storage requirements. The item, which required refrigeration, was well packaged (I now have a couple of cooling pouches and insulation to use again!). Overall, an excellent service at a competitive price.

1 December 2025
Rated 5 out of 5 stars

Great caring service

I’m very happy with the service provided by Cura pet for my pets medication
The product needs to be chilled during delivery and Cura pet ensure that I am available to accept delivery so that product is not detrimentally effected
The care and attention it greatly appreciated

25 November 2025
Rated 4 out of 5 stars

Personal service. You matter

Usually brilliant service. Contact with the team is good. We have medication for our dog that requires refrigeration. Our most recent delivery caused issues. Sent out by Cura in the afternoon for next day delivery. Didn’t arrive. Following day last delivery. Couldn’t go out as couldn’t risk missing the delivery. Package was very well insulated. Perhaps Christmas post..

2 February 2025
Rated 5 out of 5 stars

Efficient and helpful

They ship quickly and are efficient and helpful. An oasis amongst the high prices that vets charge for their drugs and a relief for those who feel they almost cannot afford a pet. Such a lifeline for people who live alone, both old and young.
Yes, 5 stars for CURA.

20 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look