Cura  Reviews 

310
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online ordering process is exceptionally straightforward, while the helpful staff provides wonderfully attentive support throughout every single step of the procedure. Many buyers also note that prices remain highly competitive and the overall after-sales assistance runs smoothly without encountering any unexpected problems. Consumers additionally appreciate the prompt shipping times and excellent communication regarding upcoming delivery schedules. People consistently observe that temperature-controlled products arrive safely, being carefully insulated and packed with ice packs to fully maintain their quality. Reviewers express high satisfaction with this reliable service, stating they will definitely continue utilizing the provider for future needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently noting that staff are prompt, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional communication... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to use and navigate when... See more

Product

Customers consistently note positive experiences with product, highlighting that items requiring... See more

Staff

Consumers find staff to be positive, highlighting that team members are quick to respond, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is ext... See more

Rated 5 out of 5 stars

Excellent customer service regarding ordering chemo for my dog. Half the price of getting this medication from the vets. Speedy ordering. Easy to communicate with When I over ordered on my prescri... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The treatment I need for my dog has to be kept refrigerated and it was delivered fully insulated with ice packs! The company also made great effort to communicate with me to ensure... See more

Company replied

Rated 5 out of 5 stars

I have a repeat vet prescription for one of my dogs. I send the prescription and then order the medication. Very easy. The medication is temperature controlled and they ask you to identify a day for... See more


Company details

  1. Veterinary Pharmacy
  2. also in
  3. Online Pharmacy

Written by the company

Helping UK pet owners save money on veterinary prescriptions and pet care essentials — from a trusted, vet-run online dispensary. Founded by a practising UK vet with over 20 years’ clinical experience, Cura was created to offer a trusted alternative to higher-priced veterinary medicines. We supply prescription and non-prescription pet medicines for dogs, cats and horses, helping owners save money on essential treatments and everyday supplies. Alongside our products, we provide clear, reliable information to help you make informed decisions when ordering pet medication online in the UK. Whether you’re managing a long-term condition or simply supporting your pet’s wellbeing, we’re here to make the process straightforward, safe and affordable. Our mission is simple: to make pet care more accessible, and to treat every pet as if they were our own.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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4.9

All reviews

(310)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First rate

Fast response to order. quick delivery good insulation to keep product at correct temperature. Delivery company kept me well informed.

9 January 2025
Rated 5 out of 5 stars

Delivery of Temperature sensitive medication.

We have used CURA a number of times to purchase vials prescribed by our Vet and on each occasion CURA have been quick to respond to our request, liaising with us ( as the contents needed cold storage while waiting to be applied). Cura were very good in packaging the products so as to maintain their cold temperature while in transit and then to store the delivery in our own fridge. Cura did not despatch the product until both parties had agreed to the delivery schedule. Simply, CURA are fast , efficient and ensure that the purchaser remains in the loop at all times.

13 January 2025
Rated 5 out of 5 stars

Excellent Communication

I dealt with Rich. He answered my email questions quickly, often within a few minutes. I was interested in buying an expensive medicine which needed to be kept cold. It was packed very well in thermal packaging and with a frozen travel pouch which helped to keep the product refrigerator cold. The delivery company didn't deliver it in the specified time which meant the medicine was returned. This was dealt with quickly and efficiently by Cura. Rich behaved honourably and with integrity. I would be more than happy to buy from them again.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy order process and delivered as expected. Packaged well as the order contained fridge items. Competitive prices. Will definitely be ordering from Cura again.

11 December 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Answered all of my questions without delay. Delivery amazing. Everything came as they said it would, my cats medication needed to be shipped cold. Packaging contained everything to keep the medication cold. I would definitely recommend.

10 December 2024
Rated 5 out of 5 stars

Outstanding customer service from Rich…

Outstanding customer service from Rich who responded to correspondence promptly in a friendly ,courteous super efficient manner .
Excellent products and good choice too .I’ve used the company twice now and will use them again and have recommended the company to family and friends.

6 December 2024

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