My girlfriend and I had a great experience at Cullen Jewelery. Our consultations have been really pleasant. You could really tell that their goal is to help you find your dream ring, without any sales... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.
Contact info
401/232 High St, 3101, Kew, Australia
- 1300977619
- sales@cullenjewellery.com
- cullenjewellery.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional! Yazmyn answered all the questions we had.
Staff and service was excellent
Staff and service was excellent. From being greeted to our meeting with Madison.
Madison offered a great depth of knowledge and listened to our ideas but and used what we presented to find what we are after.
Highly recommend Cullen Jewellery!
We visited the Brisbane showroom today and Niaz helped us secure our beautiful wedding rings! She was such a pleasure, making us feel comfortable and at ease. She was super knowledgeable and made the process as easy as possible! Highly recommend visiting Cullen Jewellery - 10/10.

Reply from Cullen Jewellery
Meeting Emma today with my Partner was…
Meeting Emma today with my Partner was an amazing experience. My partner and I already knew what we wanted and it was great having Emma as she provided her expert guidance and reassured us. The process was seamless, stress-free, efficient and pleasant. We left happy and content with our experience and we couldn’t have been more happier with Emma’s service, care she showed and her professionalism. Can’t wait to come back and pick up the ring for my soon to be fiance! Thanks a lot Emma!

Reply from Cullen Jewellery
Meghan was awesome
Meghan was awesome! She was incredibly friendly and knowledgable, her expertise helped us gather our thoughts and find a solution that was exactly what we wanted!
Knowledgeable, great service, would recommend
Knowledgeable, great service, would recommend to anyone looking at rings.

Reply from Cullen Jewellery
Paris was excellent to deal with
Paris was excellent to deal with! She made the process super easy! Was very informative and even though she was new to the role she made me feel like I was in safe hands when making the important decision of picking an engagement ring. Very happy!

Reply from Cullen Jewellery
45 minute appointment with Madison
Madison was so bubbly and helpful from the get go, creating a relaxed and fun environment. I wanted to get an idea of what engagement ring I want for in a few years and Madison was so understanding and beyond helpful in navigating me to exactly what I might like. The follow up emails regarding the options I chose as my favourites were so informative and helpful. I would 10/10 recommend an appointment with Cullen
Excellent customer service
Excellent customer service, very knowledgeable and helpful, made it super simple and easy.

Reply from Cullen Jewellery
Maddy was amazing and super helpful. Highly recommend cullen!
Maddy was amazing and super helpful !
Thank you Sophie
My partner and I have just started looking at engagement rings. I was quite anxious before going to Cullen Jewellery but Sophie was amazing. She was extremely welcoming and knowledgeable.
Sophie took the time to show us a number of beautiful rings, asking thoughtful questions to gauge our preferences.
She did not make us feel any pressure to make a decision. Instead she noted down the features that stood out to us and made it clear that she was invested in helping us choose the perfect ring.
Sophie also explained the process of choosing the right diamond for us. She made it incredibly easy to understand and left us with a new level of confidence.
Thank you so much for your time and knowledge today Sophie. We would definitely recommend you to anyone looking for an engagement ring.

Reply from Cullen Jewellery
Cullen Jewellery
Had a great consultation at Cullen Jewellery. Our consultant Shania was amazing at showing us all our options and helping us consolidate our preferences while also sending us comprehensive notes and images for us to take home - would highly recommend!

Reply from Cullen Jewellery
Great experience at Cullen
Emma from Cullen was incredible, guiding us through all the available options and sharing her thoughts on common trends in the market. She was also very patient, thoughtful and considerate throughout the whole process and made sure my partner and I walked out with confidence. 100% would recommend to anyone else considering making an appointment!

Reply from Cullen Jewellery
Supportive and friendly staff
Both Chloe and Ciara (and the CAD team) provided guidance and support in helping finalise the design of final engagement ring. I appreciate the assistance and helping to answer all my questions :)

Reply from Cullen Jewellery
10/10 Would recommend
Francisca was amazing! She made our experience so easy and fun. My girlfriend and I didn’t really know what we wanted and she walked us through it all until we found exactly what we were looking for. She was patient and friendly throughout the experience and though it took us two appointments to solidify our choice, she never made us feel rushed and encouraged us to take time with our final choice. Thanks again Francisca for a great ring shopping experience!

Reply from Cullen Jewellery
Aliyah was lovely to work with
Aliyah was lovely to work with. She was extremely patient, maximized our time, and let us try on as many rings as we wanted to make sure we found the right fit! It was very nice to have her guidance as we were new to the process. It was a very special experience and we created a special memory having our appointment with Cullen.
Great appointment with Bella
I had a fantastic time trying on rings with Bella! Feeling much more confident with what options I like. Bella also helped me trial a ring combination they didn't have in the store by using a clear case to get a similar affect of what the ring would look like.
Hayley was amazing!
Hayley was just so great and took the time to show us rings and told us how much they would cost and what we could alter and what they would look like and gave us options within our price range. She was amazing!

Reply from Cullen Jewellery
Impeccable Customer service
Emerson was so amazing, a true professional! From my first consultation to purchasing the ring, she has been so helpful, and you can really tell how knowledgeable and passionate she is about her profession.

Reply from Cullen Jewellery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.