Banner for Cullen Jewellery

Cullen Jewellery Reviews 

11,283
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, attentiveness, and extensive knowledge, making the process smooth and enjoyable. Many people appreciated the personalized approach and felt no pressure, allowing them to comfortably explore options and find their ideal product. Reviewers frequently highlight the ease and efficiency of the entire process, from initial consultation to final selection. The wide variety of product options and detailed explanations provided by the team ensured customers could confidently choose exactly what they wanted.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience, often describing it as smooth, exciting, and... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the wide range... See more

Service

Reviewers highlight positive aspects of service, consistently praising the pleasant and personalized... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and attentiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My girlfriend and I had a great experience at Cullen Jewelery. Our consultations have been really pleasant. You could really tell that their goal is to help you find your dream ring, without any sales... See more

Rated 5 out of 5 stars

After hearing great things about Cullen Jewellery from a friend of Ellaine’s, we booked in our appointment. Once we arrived we instantly noticed an atmosphere of care and professionalism. Madi... See more

Rated 5 out of 5 stars

Visited the Kew store & Ciara was fantastic, myself & my partner went in for an engagement ring consultation. Ciara put us at ease straight away, we did not feel pressured or rushed and she explained... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Darius at Cullen has been everything I needed while making this decision. From my first time at the showroom all the way to payment, he promptly answered every question I had and g... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(11,283)

6,453 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff and service was excellent

Staff and service was excellent. From being greeted to our meeting with Madison.
Madison offered a great depth of knowledge and listened to our ideas but and used what we presented to find what we are after.

24 July 2026
Rated 5 out of 5 stars

Highly recommend Cullen Jewellery!

We visited the Brisbane showroom today and Niaz helped us secure our beautiful wedding rings! She was such a pleasure, making us feel comfortable and at ease. She was super knowledgeable and made the process as easy as possible! Highly recommend visiting Cullen Jewellery - 10/10.

24 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Tiffany,
Thank you for such a lovely and kind review. I really enjoyed our consultation together, and am glad to know you felt the same!
- Niaz N

Rated 5 out of 5 stars

Meeting Emma today with my Partner was…

Meeting Emma today with my Partner was an amazing experience. My partner and I already knew what we wanted and it was great having Emma as she provided her expert guidance and reassured us. The process was seamless, stress-free, efficient and pleasant. We left happy and content with our experience and we couldn’t have been more happier with Emma’s service, care she showed and her professionalism. Can’t wait to come back and pick up the ring for my soon to be fiance! Thanks a lot Emma!

24 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Alex, thank you kindly for your review! It was such a pleasure to assist you both in finalising your dream ring! - Emma W

Rated 5 out of 5 stars

Meghan was awesome

Meghan was awesome! She was incredibly friendly and knowledgable, her expertise helped us gather our thoughts and find a solution that was exactly what we wanted!

24 July 2026
Rated 5 out of 5 stars

Paris was excellent to deal with

Paris was excellent to deal with! She made the process super easy! Was very informative and even though she was new to the role she made me feel like I was in safe hands when making the important decision of picking an engagement ring. Very happy!

23 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Juan,
Thank you for such a lovely and kind review. I really enjoyed our consultation together, and am glad to know you felt the same!
- Paris F

Rated 5 out of 5 stars

45 minute appointment with Madison

Madison was so bubbly and helpful from the get go, creating a relaxed and fun environment. I wanted to get an idea of what engagement ring I want for in a few years and Madison was so understanding and beyond helpful in navigating me to exactly what I might like. The follow up emails regarding the options I chose as my favourites were so informative and helpful. I would 10/10 recommend an appointment with Cullen

24 July 2026
Rated 5 out of 5 stars

Thank you Sophie

My partner and I have just started looking at engagement rings. I was quite anxious before going to Cullen Jewellery but Sophie was amazing. She was extremely welcoming and knowledgeable.

Sophie took the time to show us a number of beautiful rings, asking thoughtful questions to gauge our preferences.

She did not make us feel any pressure to make a decision. Instead she noted down the features that stood out to us and made it clear that she was invested in helping us choose the perfect ring.

Sophie also explained the process of choosing the right diamond for us. She made it incredibly easy to understand and left us with a new level of confidence.

Thank you so much for your time and knowledge today Sophie. We would definitely recommend you to anyone looking for an engagement ring.

24 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Olivia, thank you so much for your kind words! It really does mean a lot. I'm so glad that you both enjoyed your experience and first time looking at rings! :) - Sophie F

Rated 5 out of 5 stars

Cullen Jewellery

Had a great consultation at Cullen Jewellery. Our consultant Shania was amazing at showing us all our options and helping us consolidate our preferences while also sending us comprehensive notes and images for us to take home - would highly recommend!

23 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for the kind review Sid! - Shania W

Rated 5 out of 5 stars

Great experience at Cullen

Emma from Cullen was incredible, guiding us through all the available options and sharing her thoughts on common trends in the market. She was also very patient, thoughtful and considerate throughout the whole process and made sure my partner and I walked out with confidence. 100% would recommend to anyone else considering making an appointment!

23 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi there! Thank you so much for taking the time to leave such a lovely review! - Emma W

Rated 5 out of 5 stars

Supportive and friendly staff

Both Chloe and Ciara (and the CAD team) provided guidance and support in helping finalise the design of final engagement ring. I appreciate the assistance and helping to answer all my questions :)

16 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much Joshua :) - Ciara H

Rated 5 out of 5 stars

10/10 Would recommend

Francisca was amazing! She made our experience so easy and fun. My girlfriend and I didn’t really know what we wanted and she walked us through it all until we found exactly what we were looking for. She was patient and friendly throughout the experience and though it took us two appointments to solidify our choice, she never made us feel rushed and encouraged us to take time with our final choice. Thanks again Francisca for a great ring shopping experience!

23 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you so much! I truly enjoyed chatting with you guys and can't wait to see your ring - Francisca I

Rated 5 out of 5 stars

Aliyah was lovely to work with

Aliyah was lovely to work with. She was extremely patient, maximized our time, and let us try on as many rings as we wanted to make sure we found the right fit! It was very nice to have her guidance as we were new to the process. It was a very special experience and we created a special memory having our appointment with Cullen.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great appointment with Bella

I had a fantastic time trying on rings with Bella! Feeling much more confident with what options I like. Bella also helped me trial a ring combination they didn't have in the store by using a clear case to get a similar affect of what the ring would look like.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Hayley was amazing!

Hayley was just so great and took the time to show us rings and told us how much they would cost and what we could alter and what they would look like and gave us options within our price range. She was amazing!

23 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hey Molly,
Thank you for such a lovely and kind review. I really enjoyed our consultation together, and am glad to know you felt the same!
- Hayley A

Rated 5 out of 5 stars

Impeccable Customer service

Emerson was so amazing, a true professional! From my first consultation to purchasing the ring, she has been so helpful, and you can really tell how knowledgeable and passionate she is about her profession.

23 July 2026
Unprompted review
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Brendan, thank you so much for the incredibly kind feedback! - Emerson B

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look