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Cullen Jewellery Reviews 

11,320
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, attentiveness, and extensive knowledge, making the process smooth and enjoyable. Many people appreciated the personalized approach and felt no pressure, allowing them to comfortably explore options and find their ideal product. Reviewers frequently highlight the ease and efficiency of the entire process, from initial consultation to final selection. The wide variety of product options and detailed explanations provided by the team ensured customers could confidently choose exactly what they wanted.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience, often describing it as smooth, exciting, and... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the wide range... See more

Service

Reviewers highlight positive aspects of service, consistently praising the pleasant and personalized... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and attentiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My girlfriend and I had a great experience at Cullen Jewelery. Our consultations have been really pleasant. You could really tell that their goal is to help you find your dream ring, without any sales... See more

Company replied

Rated 5 out of 5 stars

After hearing great things about Cullen Jewellery from a friend of Ellaine’s, we booked in our appointment. Once we arrived we instantly noticed an atmosphere of care and professionalism. Madi... See more

Company replied

Rated 5 out of 5 stars

Visited the Kew store & Ciara was fantastic, myself & my partner went in for an engagement ring consultation. Ciara put us at ease straight away, we did not feel pressured or rushed and she explained... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Darius at Cullen has been everything I needed while making this decision. From my first time at the showroom all the way to payment, he promptly answered every question I had and g... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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5.0

All reviews

(11,320)

6,498 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ciara was great

Ciara was great. She was very helpful with me picking the right ring. She very knowledgeable on all the rings and made the consultation very relaxed and easy.

25 July 2026
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Reply from Cullen Jewellery

Thank you Ciaran :) - Ciara H

Rated 5 out of 5 stars

Mia R made the experience really simple…

Mia R made the experience really simple and was super helpful. She answered all of our questions with ease and made us feel comfortable.

25 July 2026
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Reply from Cullen Jewellery

Hi Josh, thank you so much for your review!! - Mia R

Rated 5 out of 5 stars

Cullens is the standard! Thank you Madison & Cullens

After hearing great things about Cullen Jewellery from a friend of Ellaine’s, we booked in our appointment. Once we arrived we instantly noticed an atmosphere of care and professionalism.

Madison was our assigned consultant for the appointment; Madison was attentive, helpful, insightful and made the process feel smooth and exciting.

My partner had a custom style in mind and Madison showed us similar styles so we could gauge the stone size and preferred setting. While she loved some of the rings she tried on, my partner still wanted to go with her vision, so Madison helped us by setting up the CAD process. We're really excited to see how it'll turn out.
-Simon&Ellaine

25 July 2026
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Reply from Cullen Jewellery

Thank you for your review! I can't wait to see our CAD and bring Ellaine's dream ring to life - Madison C

Rated 5 out of 5 stars

Laura is the best!

Laura was so kind, lovely and helpful. She made us feel so comfortable and helped us get several steps closer to the perfect ring!

24 July 2026
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Reply from Cullen Jewellery

Hey Jess,
Thank you for the kind words and review! I'm glad you enjoyed your appointment.
- Laura J

Rated 5 out of 5 stars

Excellent service, can't recommend enough

My girlfriend and I had a great experience at Cullen Jewelery. Our consultations have been really pleasant. You could really tell that their goal is to help you find your dream ring, without any sales pressure. Netsanet was really helpful in narrowing down our thousand and one choices to a more manageable two rings. I can't recommend their service enough.

24 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much, Jeffery, for your thoughtful review! It was such a pleasure helping you both. I'm so glad I could make the process feel a little less overwhelming and help narrow down the options. Wishing you both all the best as you celebrate this exciting chapter! ✨
- Netsanet K

Rated 5 out of 5 stars

Excellent staff and service!!

Arianna was very nice and made our experience so memorable, and was also very helpful throughout our appointment!
The service was great and we highly recommend!

22 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you, Aryan! -Arianna F

Rated 5 out of 5 stars

Loved it

Loved it, would recommend Hayley

25 July 2026
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Reply from Cullen Jewellery

Hey Chloe,
Thank you so much for the recommendation!
- Hayley A

Rated 5 out of 5 stars

I had a fantastic time with Sophia as…

I had a fantastic time with Sophia as she was able to expertly discuss options for the custom engagement ring I had been planning. The experience was fantastic at easing the doubts I had and I would highly recommend the consultation.

24 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Jack, Thank you so much for this review! It was an absolute pleasure having you in our showroom :) - Sophia S

Rated 5 out of 5 stars

Florence’s was great she helped us out…

Florence’s was great she helped us out so much and explained everything in fine detail.

25 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Riyaad, thank you for taking the time to leave such a kind review! It was a pleasure to help you!
- Florencia F

Rated 5 out of 5 stars

Visiting Cullen we were greeted right…

Visiting Cullen we were greeted right as we came in. We felt very welcome. Arianna was able to help us pick our perfect ring and answer any questions we had about engagement rings.

24 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you, Patrick! -Arianna F

Rated 5 out of 5 stars

Fantastic Service

Mia was awesome, super informative and helped me decide what truly was suited for me! And it was all done so quickly, something that seems so daunting and overwhelming she made smooth sailing.
Thank you Mia!

24 July 2026
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Reply from Cullen Jewellery

Thank you so much Diana! It was wonderful having you in the showroom, I'm so glad you found it fun and helpful! - Mia G

Rated 5 out of 5 stars

Kareena has been so supportive and…

Kareena has been so supportive and professional I’ve really appreciated her following up with me and providing me with several options to review.

19 May 2026
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Reply from Cullen Jewellery

Hi Peter, thank you so much for your lovely review! - Kareena G

Rated 5 out of 5 stars

Great Choice

Everyone I dealt with at Cullen was responsive and kind and they are able to offer a wide range of engagement ring options. I worked with Truth and she was able to answer any questions I had and was very helpful through the whole process.

24 June 2026
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Reply from Cullen Jewellery

Russell, thank you so much for your kind words and for taking the time to leave a review! ☺️ It was a pleasure helping you throughout the process, and I'm so glad I could answer your questions along the way. Wishing you and your partner all the very best! ✨
– Truth J

Rated 5 out of 5 stars

Such a lovely experience at the London…

Such a lovely experience at the London showroom. Khya and Sam were really helpful and explained everything I needed to know. Would 100% recommend booking an appointment, the rings and advice are best in class ☺️

Alex

24 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind words Alex. We're so glad your experience in the showroom was lovely, it's such a special time choosing a beautiful piece and we're so happy to be part of it!

- Khya G & Samantha M ✨

Rated 5 out of 5 stars

Thank you Lydia

Lydia has been so amazing throughout our whole journey! From our first appointment for my engagement ring, to now ordering our wedding rings- Lydia has made it such a supportive and exciting time. Would happily recommend Lydia to friends and family

18 June 2026
Unprompted review
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Reply from Cullen Jewellery

Hey Bec, Thank you so much for the kind review! - Lydia G

Rated 5 out of 5 stars

Ciara was super helpful

We had an appointment with Ciara today and were really happy with our experience. We have been to a couple of stores but this was by far the best and personalised service. The appointment was 45 minutes during which Ciara took the time to understand us, our styles, and provided a range of options to suit us and match my 14k gold engagement ring. Thanks again

24 July 2026
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Reply from Cullen Jewellery

Hi Angela, thank you so so much for your lovely words and for a great appointment. Congratulations again on your wedding! -Ciara R

Rated 5 out of 5 stars

Very professional

Very professional! Yazmyn answered all the questions we had.

23 July 2026
Unprompted review
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Reply from Cullen Jewellery

Hey Cristina thank you so much for this! - Yazmyn C

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