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Cullen Jewellery Reviews 

11,123
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 6,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the entire process comfortable and enjoyable. Reviewers highlight the personalized service and consultants' ability to understand preferences, guiding them without pressure through a wide variety of stunning product options. The overall user experience is frequently described as stress-free and memorable, with clear explanations and valuable insights provided by the team. People feel well-informed and confident in their decisions, noting that the service transforms what could be an overwhelming process into an exciting and special journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the stunning and beautifully designed rings... See more

Service

People report positive experiences with service, often describing it as exceptional and above expectations.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ella was unbelievable. My partner came in extremely nervous about the experience and Ella put her at ease immediately. Ella was able to answer any questions we had and supported us in finding the perf... See more

Company replied

Rated 5 out of 5 stars

This is the first time getting my customised engagement and wedding rings. I love Cullen designs. We had an exceptional customer service from Laura and the team. Laura is very experienced and knowledg... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time shopping for an engagement ring with the help of Angelique! She is so knowledgeable and so sweet. I loved her energy/ enthusiasm and really made the whole process of findi... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,123)

6,314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Symone was great

Symone was great! As a guy, she certainly made the experience much more welcoming. Sharing knowledge and advice - to someone who doesn’t wear jewelry themselves, I felt confident in the design we had come to.

19 June 2026
Rated 5 out of 5 stars

Highly recommended

This was our first ever engagement ring appointment and Jazz was amazing! Showed us all different cuts and styles to help narrow down what we really liked, even styles not on our radar that we ended up loving!
Made the process super easy!
Would highly recommend.

18 July 2026
Rated 5 out of 5 stars

Shania was very helpful

Shania was very helpful with our needs. They listened to us and provided very helpful feedback and laid out the options we had. We got exactly what we wanted!

18 July 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you Jeremy for the kind words, Im so happy you both found the exact rings you were looking for! - Shania W

Rated 5 out of 5 stars

We had the best experience today at…

We had the best experience today at Cullen Jewellery! The whole process was so easy and completely stress-free. We were looked after by the most amazing jeweller, who was incredibly friendly, knowledgeable, and made us feel comfortable every step of the way. We couldn’t be happier with the service and would highly recommend Cullen Jewellery to anyone looking for a special piece. Thank you for making it such a memorable experience!

18 July 2026
Rated 5 out of 5 stars

Highly Recommend

I had an appointment with Paige , and she made it an amazing experience. She was knowledgeable, friendly and happy to explain every step and answer any questions I had, and make sure I got exactly what I would want to give my partner. I can't recommend enough! Great value and ethos from the company, great selections and brilliant customer service.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Niaz was so helpful and knowledgeable about the rings. She was patient when I asked to try on a million different styles. Explained everything very well & in an understanding manner. Definitely recommend.

17 July 2026
Rated 5 out of 5 stars

This was my first time visiting the…

This was my first time visiting the store and it was so exciting to finally have a place nearby and in the US.
Margaret was so kind and was very dedicated to helping me find an option I liked while also giving us so much information about the diamonds and rings. I was nervous at first, but she helped me feel at ease. I definitely recommend a visit!

17 July 2026
Rated 5 out of 5 stars

Custom Tilly Ring - Ellie Sydney Showroom

We had an amazing experience with Ellie at Cullen Jewellery. From the very beginning, she took the time to understand exactly what we were looking for and guided us through every step of the process.

Ellie helped us choose the perfect diamond by explaining the ideal proportions and ratios, making what initially felt overwhelming easy to understand. She also ensured we selected the right ring size and provided valuable advice that gave us confidence in our decision.

The highlight was Ellie's assistance in customising the Tilly ring. My partner loved the design but preferred a lower setting, and Ellie worked with us to make those changes seamlessly. Nothing felt like too much trouble, and her knowledge, patience, and attention to detail made the entire experience enjoyable.

If you're looking for someone who genuinely cares about helping you create the perfect engagement ring, I couldn't recommend Ellie highly enough. Thank you for making such an important purchase feel so special!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

great experience

bella was very helpful when trying to figure out what rings were the best options. she definitely knew what she was talking about which helped the process along

18 July 2026
Rated 5 out of 5 stars

Happy campers!

Sophie was very helpful, knowledgeable, patient and professional in our rings selection. We are delighted with our final choices and full credit to Sophie for her wisdom and advice! 🙂

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Emerson ❤️

Emerson in the Auckland showroom was the best! She was extremely helpful and made the experience so enjoyable for myself and my friend, and we felt so welcome. It was a beautiful showroom and Emerson made us feel super comfortable and gave me so many options as well as answering my millions of questions. She sent the quote promptly after the appointment and truly made the whole thing so easy and enjoyable for me! I would recommend her and Cullen to anyone.

17 July 2026
Rated 5 out of 5 stars

What a pleasure it was to deal with a…

What a pleasure it was to deal with a Olivia M this morning. The best , friendly ,
Professional and most informative consult I’ve had in finding the perfect ring for my partner .
The Rings are all so stunning .
Thanks again Olivia

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Mike, thank you so much for taking the time to write such a wonderful review! So lovely meeting you today! - Olivia M

Rated 5 out of 5 stars

My fiancée and I attended a wedding…

My fiancée and I attended a wedding ring consultation appointment with Madison and she was amazing! She went through every thing with so much detail and showed us so many different options. We ended up deciding on our weddings rings within the consultation. Thank you so much Madison, you made this appointment such a fun and exciting experience for the both of us!

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for your kind feedback John! It was a pleasure to assist you - Madison C

Rated 5 out of 5 stars

Overall such a great experience

Overall such a great experience, from the show room to the expert service. Symone was fantastic! She was very easy to talk to and had amazing insight into all the factors that I didn’t even consider when choosing an engagement ring, she made it very easy to understand the differences which made my decision a lot easier. Couldn’t have been happier with my experience!

17 July 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Thank you for such a lovely review, Rachel! I honestly had a blast during our appointment and am so thrilled you found one you loved, but also enjoyed the consultation as well!
- Symone J

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