Civil Service Insurance Society Reviews 1,241

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, highlighting that interactions are pleasant and helpful. Many people appreciate the excellent customer service, noting that queries are answered clearly and thoroughly. Consumers frequently mention the competitive pricing and great value, often finding policies significantly more affordable than other providers. The overall user experience is described as easy, straightforward, and quick, with many appreciating the lack of complicated procedures. Some people also felt that while the staff was friendly and prices competitive, there could be excessive time spent in queues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive rates and good value... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately we had to cancel a £7000 cruise at the last minute because of a cancer diagnosis. Our initial contact was efficient and helpful, explaining the information we needed to provide and the... See more

Company replied

Rated 5 out of 5 stars

We wanted to find out about the travel insurance offered by NFOP via CSIS so contacted the company. We were really impressed by the friendliness and professionalism we were greeted with. All our queri... See more

Rated 5 out of 5 stars

The policy is geared to assist older people with varied medical conditions which other insurers will only cover at great expense. This now enables people to travel who otherwise would be unable to... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Home Insurance Agency
  5. Insurance Agency
  6. Travel Insurance Company

Written by the company

CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wanting a car insurance quotation

Wanting a car insurance quotation, I phoned CSIS and was very quickly in touch with a real person. This person had a delightful telephone manner and went through the process of getting information for my quote easily and pleasantly. Finally, the quotation was very competitive.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Simple form to complete, emailed it to CSIS and received confirmation of insurance within 3hours. All at a veru very competitive price.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

A successful renewal of our Worldwide holiday insurance with CSIS.…

In enquiring after reasonably priced holiday insurance my wife settled on CSIS worldwide travel insurance. In requesting a quote we were impressed with the timely response we received and were surprised to receive a follow-up phone call from the company asking if we were still interested. In accepting the quotation and signing up with CSIS we were also offered a price for car insurance which later proved to be very competitive. Actually their quotation was later used as a basis for driving down the new car insurance quote for the coming year that had increased by 20%. This CSIS quote allowed me to reduce the increase to only 10%, being reluctant to change my supplier in light of the previous year's good service. It is our intention to continue with CSIS's Worldwide travel insurance when the current year finishes, assuming, obviously that the renewal price remains competitive .

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Car insurance experience

The sales consultant, Ryan, was courteous and helpful, incredibly patient as I had to call saveral times to query or check points.
I found him reliable, responsive and when he promised to call me back or email me - surprisingly in this day and age he did exactly that.
Thank you CSIS and thank you Ryan

25 February 2026
Unprompted review
Civil Service Insurance Society logo

Reply from Civil Service Insurance Society

Thank you very much for your feedback - I will pass your thanks to Ryan - he will be delighted.

Rated 5 out of 5 stars

Good Value

Requested a quote for car insurance and extremely pleased with the terms offered giving me a saving of nearly £300 on an existing policy.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Superb Travel Insurance at a great price

Firstly, exceptional value for money. Secondly, an excellent and very easy experience phoning and speaking to a representative who was knowledgeable and very helpful, answering my questions and giving me advice. This is most definitely the best travel insurance I have ever had.

20 February 2026
Unprompted review

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