Unfortunately we had to cancel a £7000 cruise at the last minute because of a cancer diagnosis. Our initial contact was efficient and helpful, explaining the information we needed to provide and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We wanted to find out about the travel insurance offered by NFOP via CSIS so contacted the company. We were really impressed by the friendliness and professionalism we were greeted with. All our queri... See more
The policy is geared to assist older people with varied medical conditions which other insurers will only cover at great expense. This now enables people to travel who otherwise would be unable to... See more
Company replied
I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
- Insurance Agency
- Travel Insurance Company
Written by the company
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Contact info
1st Floor Gail House, ME15 6NB, Maidstone, United Kingdom
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quickly done
Your agent was helpful and honest. He completed the insurance quickly.
23 March 2026
Unprompted review
Good service
They were good at explaining contractual details and offered a competitive price
3 April 2026
Unprompted review
Travel insurance is not always easy
Travel insurance as you get older is harder to get, Add to it complications with cancer and it becomes expensive.
No questions asked, easy application and cover quickly arranged.
Well done.
2 March 2026
Unprompted review
All done quickly!
The whole process went smoothly and I achieved my objective. The agent was very helpful and friendly and I couldn't fault anything.
3 March 2026
Unprompted review
Very helpful and quick service
Very helpful and quick service. Explained it all.
7 March 2026
Unprompted review
First class!
Whenever I have had dealings with CSIS I have always found them to be extremely helpful and very friendly which makes applying for insurance so much easier as I am well into my 70s.
11 March 2026
Unprompted review
Excellent service and very efficient
Excellent service and very efficient. The person I spoke to was very clear and business like. The follow up action was very good too, with emails arriving quickly. Would recommend.
11 March 2026
Unprompted review
We have taken out this Civil Service…
We have taken out this Civil Service Insurance through NFOP because a friend recommended it.
I had been quoted silly amounts but they eliminate certain breathing conditions but just say would your doctor say you were fit to travel.
The procedure was easy and we now pay an amount every year.
More than happy.
4 March 2026
Unprompted review
Friendly staff and competitive prices but lengthy queues
Friendly staff and competitive prices but excessive time in queueing. On one occasion entered the queue at 3, went up to first place before the system sent me back down to 6! Extremely frustrating.
4 March 2026
Unprompted review
Reply from Civil Service Insurance Society
Hi Mr Williamson,
Thank you so much for your feedback, it’s great to hear that you found our team friendly and our prices competitive. We really appreciate you taking the time to let us know.
I’m very sorry, though, that your experience with the phone queueing system wasn’t as smooth as it should have been. I completely understand how frustrating it must have been to move up the queue only to be pushed back down again.
To help us investigate this properly with our IT team, could you kindly let us know the number you called from? If you could email it to insurance@csis.co.uk, FAO myself, I’ll make sure it’s looked into as a priority and will get back to you once we have an update.
Thank you again for bringing this to our attention - your feedback genuinely helps us improve the service we offer.
Kind regards,
Spencer
Good customer relations
Good customer relations. Pleasant and knowledgeable agent. Application straight forward. Transaction completed in no time at all.
4 March 2026
Unprompted review
Good value policy for older person
Good value policy for older person. Online purchase process was quick and easy.
7 March 2026
Unprompted review
I was impressed
The person I spoke to, Lee, was prompt, friendly knowledgeable and helpful. I was impressed
6 March 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you very much for taking the time to share your experience. I will ensure I share this with Lee, he will be delighted to hear your kind words.
Dealt with very comprehensively and…
Dealt with very comprehensively and explained items clearly ,
10 March 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you so much for your lovely review - I’m really pleased to hear that everything was dealt with comprehensively and that our explanations were clear. We really appreciate you taking the time to share your experience.
If there’s anything we could have done to turn your 4 stars into 5, we’d be genuinely grateful to hear your thoughts. Your feedback helps us keep improving the service we offer.
Thanks again for choosing CSIS, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards,
Spencer
Customer service Good
Customer service was good, he helped us getting everything together with medical etc
13 March 2026
Unprompted review
Always helpful & more than competitive……
Always helpful & more than competitive… so pleased with CSIS.. have recommended & will continue do so .
17 March 2026
Unprompted review
Easy to apply
9 March 2026
Unprompted review
Pleasant and helpful agents.
16 March 2026
Unprompted review
Excellent service
Spencer, who took my call, was very helpful and friendly. He explained everything in the right amount of detail.
The Travel insurance policy was ideal for me and my wife
10 March 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you so much for your kind feedback Mr Smith - I am very pleased that I was able to assist and that the travel insurance was ideal for your needs. Kind regards, Spencer
Mandy who arranged my car insurance/…
Mandy who arranged my car insurance/ payment she was extremely helpful and going through the procedure in verifying
Confirmation on my Driving licence and years of no claim it could not have been smoother.
17 March 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you very much for taking the time to leave a review. I will share the review with Mandy - she will be delighted to hear this.
answered all my questions with…
answered all my questions with confidence and tailor made my policy to suit my needs
6 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.