I was disappointed in the fact I was charged my annual fee of $75 the second I activated my account. I was unaware that would be charges immediately taking a 1/3 of my credit limit. You figure your an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...
Contact info
East Pilot Road 585, 89119, Las Vegas, United States
- creditonebank.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Terrible experience!
Very Terrible experience!!
The app is so out of date , it doesn’t even keep track of real time transactions.
Not even sure how my account became negative. Like I know well I didn’t go over my 300$ limit. Just close my account. I already cut my card in half. This is definitely a scam!
Great card!
Tried to rebuild my credit with Credit…
Tried to rebuild my credit with Credit One after a bankruptcy and medical debt I opened it used for a couple transactions and got hit with $75 fee on the card without any notifications before I even opened the account no disclosure just a huge hidden fee fast forward 6 months I lost my job tried to work with them as looked for a new job they sold my account to some other company that now want over $700 for a $200 credit limit is this even legal???
Customer service is terrible, huge fee not disclosed at startup . Run DONOT USE THIS COMPANY TO REBUILD GO TO CAPITOL ONE INSTEAD!!
Creditworthiness w/support of Credit One
Excellent Customer Service that exceed overall expectations.
Makes building and working on credit…
Makes building and working on credit easy and paying ĝall in one app.
Application and customer service
Application and customer service.
The process was simple and straight forward and my first experience calling customer service was great, unfortunately I don't remember your associate name but was courteous and and pretty helpful.
First impressions
Credit One Bank made the process smooth and easy. I had no problems or confusion on the site and was able to navigate it without problems.
your card and amx being member thank you
your card and amx being member thank you
I had a Really bad experience I never…
I had a Really bad experience I never recommend this back , first there was really complicated the communication with customer service and then in my first period they took it out way my account 75 $just for 300 $ credit card, is a lot and is a really bad deal
Thank you for accepting me as a…
Thank you for accepting me as a cardholder. I needed a credit card for my backup. You made it possible.
Zero Stars !
Zero Stars !!
Absolutely horrible experience with some guy named Nick some Indian guy protecting the creditor and not the consumer. I do not and would never recommend this credit card company.!
When any credit card company protects the creditor instead of the consumer I would close my account and go with somebody else. Totally rude unacceptable experience with this person named Nick.!
This is why their reviews are so low. The APR is too high. The fees they charge are too high. The interest they charge is too high. Go with any other credit card company with this one.!
Whenever a credit card company protects the creditor instead of the consumer run as far as you can away from them!
Horrible experience I give zero stars !
Extremely high APR and extremely high daily fees and interest they were just sued for $10.2 million for harassment !
Never missed one payment yet they drop my credit score 30 points..
I don’t even understand how they’re not investigated thoroughly by the security exchange commission or the federal trade commission
I’m truly thankful for this card.
Credit One
I really like Credit One. I find they are a good company to get a credit card with.
Not honest capital one 🕜😔😔😔
Well first of all l wasn't looking for another capitol one credit card now that's 2 different bills when l applied for credit increase l was rejected when you could just add 600.00 credit to the 5x rewards card shame now ll have get rid of the Master card🤬🤬
Lacking in features and regulatory procedures
No virtual card. App always has this finish setting up thing on it for a credit monitor, but I don't want it. It feels like its being shoved down my throat. No promotions on card. Taking 7 days for payment to post when its made through the app is insane. Charging a fee to pay on time is also insane.
it's good!!
Account closed due to unwillingness to play shenanigans
I had the account that I was pre-approved through credit karma for about 3 years. One day out of the blue they sent me a letter that said they needed to verify my identity because of possible fraudulent activity on my account. I quickly opened my account and looked for anything out of the ordinary, I could not find one thing. They wanted me to send copies of my social security card my identification and several other documents in order for me to be able to use my card any longer. I have never missed nor made a late payment on this card, never made it claim of fraud or any other type of negligent activity on the account. Ultimately I found the request to be suspicious and possibly fraudulent so I called them and told them so and their response was to close the account. I'm 47 years old and had credit card since I was 18, never had a single credit card company make such a request. I guess the fraudulent me is going to be paying on the fraudulent card because the fraudulent me cares about his fraudulent credit score. Terrible company, when you call customer service all you get is a bunch of people that barely speak English. Don't do it!
Bad experience with documents sennt
They arrive you send the.but the documents you send. Them they wont expect be cuse.your driver license has a different address on than what they.have on file who does change there drivers license when you just moved and the will not be my permanent address and dont want to keep changing it
Deceptive Rip-Off Liars!
If a "zero" could used, it would be more correct than one star. This is one terrible credit card service. I got two cards from them, one with a $100/year fee, which I cancelled long ago. They lured me into a "no annual fee" different card, which I accepted about three years ago but never used. So I recently got a notice stating "$39 Annual Fee is Due"; after spending nearly 20 minutes trying to get to a customer service rep and then another 45 minutes with them (foreign sounding accent) to cancel the card and reverse the fee, with the usual hassle, I was told his manager approved and the card was cancelled and the fee would be reversed. Guess what? It WASN'T and I have now reluctantly paid the $39 to avoid a late fee and possible negative credit report. What a rip-off bank and I can see why they have numerous consumer lawsuits against them. AVOID THIS SCAM BANK AT ALL COSTS!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








