Country Hotel Breaks Reviews 

I’ve used Country Hotel Breaks a few times and couldn’t fault them until now. 3 days before our spa hotel holiday we received an email stating that due to “unexpected operational issue” they had to cancel our booking. The email stated that their priority was to find a solution to us but it was worded in such a way that it made us believe that we had to find a different hotel, even though we have booked our trains. Eventually we found out that all we had to do was book directly with the hotel - why Country Hotel Breaks didn’t do this on purpose behalf or inform us that it’s only a minor issue is beyond me. The other problem was that the hotel couldn’t honour the £100 voucher we had with CHB so we had to get a receipt and claim it separately. The whole experience was extremely convoluted and although we understand that unexpected things happen, the way it was handled was very poor and unprofessional.

Beyond disappointed with this company. Got an email followed by a telephone call at 2.30pm this afternoon cancelling a reservation we had for a hotel tomorrow! Totally unacceptable.

Following a telephone call to discuss my requirements I have received nothing but great service. From the initial call to change the details of a gift voucher I had been given, to making suggestions for suitable hotels, to facilitating my final choice, Mary, in Reservations, has been extremely helpful. She has emailed suggestions and kept in touch whilst I was collating dates and availability - an excellent example of fabulous customer service.

An easy to navigate website, good clarity on terms and conditions, one of the easiest sites I've used for entering voucher codes too. Very straightforward booking process, with immediate acknowledgement and confirmation.

Really helpful staff who helped me the booking and answered all my questions. Mary was extremely helpful.

Had hotel vouchers, this proved not straight forward and took 3 attempts for the booking to be accepted.

Paula was very helpful and went the extra mile to solve our problem. Paula was very professional and was a credit to your company.

Easy to use the website. Someone rang me to confirm my request for a particular room and clarify what I wanted. I was impressed with that.

Booking was easy , getting a confirmation on our dinner booking not easy, sent email to country hotels and they said they would forward my request, no answer
Rang hotel left message and email address still no answer, got my fingers crossed they will be a table at.7 pm on Sunday

Great venue and the bar manager (Kieran) was amazing.

Easy to follow web-site and booking process. Good descriptions of hotels. Very responsive support team (answered my email query outside of the published office hours).

Very easy to book and a good discount price

Instant confirmation via email which very clearly detailed what I had booked. I also selected an upgrade a couple of days before my stay but didn’t receive a confirmation. Paula in the Sales Team went above and beyond to get it confirmed for me when the hotel was being difficult. I have used this company several times now and I always get a great price through them.

Very easy to use the website and booking was very efficient

An easy booking experience with clear instructions. Our queries were answered and our choices of room and meals were soon settled.

Really good experience and found plenty of great deals. An option to save and compare hotel room and particular rates would have been nice as I had to get a load of tabs open and keep opening the website and re-searching the criteria. Other that that, can’t complain. I like the categories you have, in case you’re looking for a particular thing, ie. Foodie getaways or kid friendly etc

Confusing website that does not remember the basic search criterion (the date for the stay).

Had an amazing stay, comfort,pampered, beautiful grounds,staff were friendly and always willing to help.

Initial booking was an intuative and straight forward process. I selected the necessary options and was happy with the price and proceeded with the booking. This was the followed up with a call to state that even though a single child was selected, in the small print this is added to the original quote and will be an addition. nice! no problem i will pay the additional and proceed. A second call later that morning, the original room is now not sufficient and there will now be second additional charge? Immdeiate refund requested for what is clearly a miss advertised process that the attempts to lever additional charges out of the customer. Avoid this provider!

The attitude of the staff was excellent. The hotel was described to me as a 3* hotel with a 6* staff and I would endorse that opinion. Without fail they were pleasant, polite, friendly and helpful. The room although not lavish was comfortable and clean. The menu was quite extensive and the food well cooked