Cotton Traders Reviews 206,480

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33,171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and comfort, with many items lasting for years. The ordering process is frequently described as easy and efficient, and people appreciate the helpful and pleasant staff, especially when collecting orders in-store. Delivery is often highlighted as quick and prompt, with many consumers receiving their items within a few days. However, some reviewers were not happy with the delivery service, specifically mentioning issues with Evri, which led to delayed or mishandled parcels. A few other people also felt that sizing could be inconsistent, leading to the need for multiple orders or returns to find the correct fit.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the quality of items such... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality of items, including... See more

Delivery service

Consumers find delivery service to be positive, with many reporting quick and on-time arrivals, often within... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent and first-class,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought this fleece as a birthday gift for my husband. He loved it, especially the colour. Unfortunately, he found it too small, especially the sleeve length and I had to return it and I am waiting f... See more

Company replied

Rated 4 out of 5 stars

Always love Cotton Traders, quality clothing at good prices. The only downside is using Evri as the delivery service, whenever my deliveries are due on a Friday they make a excuse there is a probl... See more

Company replied

Rated 5 out of 5 stars

Always good quality. Well made. Natural fibres. Fashionable but lasting fashion. Long legs thankfully. Though more designs should be available in the longer lengths. Too many stop at 29 inch legs. To... See more

Company replied

Rated 5 out of 5 stars

Great quality clothes, have lasted for many years but now I want something different. Polo shirts were in the sale, so I feel I've got a great bargain to last me another ten years. Shirts are availabl... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

206K reviews

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Rated 5 out of 5 stars

i love your cmpy

i love your cmpy, the quaility is always good never changes and never have to wait too long for delivery. been shopping with you and recommend everyone to .you. you adapt your clothes summer and winter.

20 May 2026
Rated 5 out of 5 stars

Products are good quality

Products are well made. There is a great choice of designs and colours. Affordable prices. Packaged nicely and well informed throughout from start to finish. Site is easy to use.

18 May 2026
Rated 3 out of 5 stars

Too many items out of stock

I had about 10 items I liked and wanted to order online Unfortunately when I came to order 7 of the items were out of stock. Also this seems to happen quite often when I order from Cotton Traders

22 May 2026
Rated 1 out of 5 stars

Order STILL being processed more than 48 hours later!

2 shirts ordered on 28th May, credit card charged and transaction was posted today. Order still showing as “Being Processed “
I rang up Customer Service this morning (Saturday) and was assured by Anna that my order was being dispatched today.
As of 7pm 30th May, order still “ Being Processed.”
Not good enough! The order could have been dispatched on Friday and definitely today. Looks like 8 years of orders has now ended.
Sunday morning, STILL “Being Processed” 3 days after order!

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Wrong sizing guide and expensive returns

I recently ordered for the first time from this shop, and it was a huge disappointment. The sizing guide is completely wrong. I am usually a size 8, but since it was my first time ordering here, I decided to check the size guide to see which size I should go for. It clearly stated I should order a 10, so I did. The trousers were way too big. An 8 would've been perfect. Also, the trousers don't really look like they do on the website. They were supposed to be straight leg, but they are very wide.

I risked a £4 delivery charge, which is, by the way, the standard rate regardless of the value of the order. And now I have to pay another £3 to send them back. So, I've now wasted £7 because the company can't get their sizing right. This might be one of the most expensive shops out there in terms of delivery and returns prices, especially as they have so few physical shops that it's not easy to return them in-store.

I am giving 2 stars only because the order was delivered pretty promptly.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Cotton traders are always to be relied…

Cotton traders are always to be relied on for fit and quality.
Easy ordering process catalogue colours pretty reliable but returns are never questioned.
Clothes always wash well and rarely need ironing
My one complaint is the delivery service you use. Evri 's standards vary greatly. Sometimes the goods are delivered to my door, (I live in a flat) but only too often the parcels are abandoned outside the main entrance, despite an intercom system. Spoils the whole experience.

20 May 2026

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