Cotton Traders Reviews 

209,657
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of both clothing and homeware, highlighting the durability and comfort of the products. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. Reviewers also commend the honest and trustworthy service, noting that orders are well-packaged and returns are handled efficiently without arguments. However, some customers experienced issues with sizing, finding items to be either too long or not true to the size guide, occasionally leading to returns. A few other people also felt that the product quality was not always consistent, citing instances of thin material or items not matching their online descriptions. Additionally, some reviewers mentioned problems with delivery, including delayed or undelivered items, and issues with split orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and good quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more

Company replied

Rated 5 out of 5 stars

Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more

Company replied

Rated 5 out of 5 stars

Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210K reviews

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4.4

All reviews

(209,657)

29,355 reviews in the last 12 months

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Rated 3 out of 5 stars

I'm only giving half stars (3/5) as…

I'm only giving half stars (3/5) as I've only received half my order. I have sent an email explaining the non-receipt but not yet had a reply, so I don't know what's happening. The one pair of trousers I have received are very good quality and style and I'm looking forward to receipt of the other pair ordered.

27 June 2026
Rated 4 out of 5 stars

The goods are just as I expected and…

The goods are just as I expected and fully satisfactory.
The on-line ordering was not easy. I have (had) an account but I wasn't recognised. I called to be told "if you haven't used your account recently, our system may not remember/recognise you." So I checked out as a guest. More of a hassle than I expected.

28 June 2026
Rated 1 out of 5 stars

Courier is the problem

Dress was faulty so returned and no big deal but the real problem is EVRI who are a complete nightmare. ETA and there were two and neither were applied and so called customer service is AI. Will think seriously about buying elsewhere

27 June 2026
Rated 5 out of 5 stars

BOUGHT AGAIN

This is the second time I have bought these vests. I love that they are 100pc cotton, they feel good to wear and are cool. They wash well on a warm wash. Very pleased.

27 June 2026
Rated 5 out of 5 stars

Ordering clothing on line

When you order essential clothes on line, especially for a loved one, you need the clothes to be right, the description to be correct and the transaction to be smooth. The delivery needs to be as you requested. All of these boxes were ticked as successful

28 June 2026
Rated 2 out of 5 stars

Very poor communications options

I’m currently working through old accounts that I no longer use and deleting them. Sometimes this is easy, with an online button, sometimes this is hard.

Cotton Traders is the worst I’ve come across. They have no option to contact Customer Services by anything except phone and letter, and no way to make GDPR requests by anything other than by post.

This may, in itself, be discriminatory but would almost certainly fall under the category of making exercising rights unnecessarily hard.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I always love the clothes I order from…

I always love the clothes I order from Cotton Traders
as the quality of the goods are always good
You usually get a delivery within 3 days but can always check where your parcel is
Ordering from Cotton Traders is always made so easy that is why I keep going back
Thank you all at Cotton Traders

26 June 2026

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