There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Review summary
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Reviews shaping this summary
The air conditioner arrived quickly, was well packed and received in good condition. The portable air conditioner works well to keep the bedroom cool. It is a little noisy but I believe most ac’s... See more
Company replied
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
Company replied
The ordering was easy,there were 3 boxes shipped but all arrived at different times about a week or so apart which was strange and a bit of a wait. Finally received all 3. Put it all together looks go... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Costway Canada
Thank you so much! We’re really glad to hear you had a positive experience with our customer service. We truly appreciate your kind words and support!
Kind regards
Costway inc.
Delivery failed and cost of delivery not reemboursed
They had an incomplete adress and did not bother to call me. After more than a week of waiting I noticed the error myself they must have the poorest delivery service ever I mean how can you send something to an adress without the residential number!!
12 June 2026
Reply from Costway Canada
Thank you for your feedback. We understand your frustration regarding the delivery delay. The address provided at the time of order did not include the residential number, which prevented the carrier from completing the delivery. We have reviewed our process and will work on better follow-up communication with carriers to avoid similar situations. A full refund has already been issued to you. If you have any further questions, feel free to contact us.
Relatively easy…
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was not perfect, but it was not cumbersome difficult either.
12 June 2026
Reply from Costway Canada
Thanks for your fair and honest review. We're glad the return process went smoothly and wasn't too much trouble for you. We appreciate your recognition of our service and will keep working to improve our products. Feel free to reach out if we can help with anything else.
I have not received the product
I have not received the product. Absolutely ridiculous that you sent me this. Waited way too long
So where is it. Took my money but got nothing
12 June 2026
Reply from Costway Canada
Dear customer,
Generally, we arrange for the shipment from the nearest warehouse based on customer's delivery address. However, since the product was out of stock in Canada, we have arranged to ship it from the warehouse in the United States. So the transportation time will be longer.
The package is expected to be delivered Monday Between 10:40 AM - 2:4. We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Generally, we arrange for the shipment from the nearest warehouse based on customer's delivery address. However, since the product was out of stock in Canada, we have arranged to ship it from the warehouse in the United States. So the transportation time will be longer.
The package is expected to be delivered on the 29th. We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Very nice customer service 👌👌
22 June 2026
Reply from Costway Canada
Thank you so much! We’re really glad to hear you had a positive experience with our customer service. We truly appreciate your kind words and support!
Kind regards
Costway inc.
bought a stand for patio umbrella. problem dealt with thanks to customer service rep Maja who was very helpfulwith. refund has been issued - 3-5 days.
bought a stand for patio umbrella. one of the knobs can't be screwed into pole. They require a video picture to approve refund. What is a picture of a screw hole going to show? Ridiculous! and they do not respond to emails. Very poor service. Will have to involve Paypal to rectify this. On their ad they show a guaranteed refund within 30 days and are not honouring it, Very disappointed with this company
9 June 2026
Reply from Costway Canada
Dear customer,
We have been receiving a high volume of inquiries recently, so our response time may be a bit longer than usual. However, please rest assured that we are working hard to address every issue. We truly appreciate your understanding.
As the reason for the return was quality related. Therefore, we wanted to clarify the specific issue with the product so that we could confirm with our factory technicians whether there is a suitable solution and whether the item should be returned. Please understand that our goal was to identify the exact problem with the product, rather than to be uncooperative or to refuse your return.
We have now email you with the latest solution. Please check your inbox.
Kind regards
Costway inc.
I got surprise when i receive my order…
I got surprise when i receive my order as faster than i expecte, my contractor wants to postpond our project to another date but i wouldnt want to post pond so when i recive my order i got happy and we finished our project as we palnned. thank you so much
10 June 2026
Reply from Costway Canada
Thank you so much for sharing this with us! We’re so happy to hear your order arrived faster than expected and helped you keep your project on schedule. That’s wonderful to hear, and we truly appreciate your support. Thank you again!
Kind regards
Costway inc.
Forgot to ship my order? They don't communicate
Placed an order June 4th. On June 8th I received an email saying the order was shipped. When I tried to track it UPS said they had not received the package.
I reached out to customer service and was told to wait, sometimes UPS needs to update. I waited then reached out again and was told to wait again which I said I would not because now I needed it urgently. They said they would email me in 24-48 hours but did not.
The shipping should have been maximum 12-15 days but it has now been over 21 days and I still have not received my package.
I believe they simply did not ship it and then had the audacity to tell me to wait TWICE. Not sure if it's a scam, terrible customer service process (the company not the workers), terrible organizational efficiency, terrible communication, would not buy from again.
8 June 2026
Reply from Costway Canada
Dear customer,
Generally, we arrange for the shipment from the nearest warehouse based on customer's delivery address. However, since the product was out of stock in Canada, we have arranged to ship it from the warehouse in the United States. So the transportation time will be longer. And before the package arrives in Canada, UPS website will only display "Label Created." Please kindly understand.
The logistics information has been updated now. We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Reply from Costway Canada
Thank you for your feedback! We’re glad to hear you had a good experience with our customer service, and thank your patience that the product arrived a bit later than expected. We truly appreciate your patience and support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for the great review! We’re so glad to hear you were happy with the price, fast shipping, and easy assembly. It’s also wonderful to know it seems well built. We truly appreciate your support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much! We’re glad to hear you’re happy with both the price and the quality. We really appreciate your support and kind feedback!
Kind regards
Costway inc.
So happy I chose this company!
I was nervous about trying a new company. I’ve had some bad experiences with other companies. I’m so pleased to say that Costway Marilyn has done a great job of restoring my faith!
My product arrived on time and as stated. I love my new deck chairs and look forward to future purchases with this company.
11 June 2026
Reply from Costway Canada
Thank you so much for sharing this thoughtful review! We’re truly honored to have earned your trust. It’s wonderful to hear your product arrived on time and just as expected, and that you love your new deck chairs. We really appreciate your support and look forward to serving you again in the future!
Kind regards
Costway inc.
Good bit delivery time is quite long
11 June 2026
Reply from Costway Canada
Thank you for taking the time to share your thoughts with us. We're really glad to hear that you like the product and that overall you had a good experience.
We understand how important timely delivery is, and we regret for any inconvenience this may have caused.
We truly appreciate your patience and understanding. We hope to have the pleasure of serving you again soon!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much! We’re thrilled to hear it’s perfect for your patio space and that you’re happy with the quality. We really appreciate your support and kind words!
Kind regards
Costway inc.
I ordered my package 2 1/2 weeks ago
I ordered my package 2 1/2 weeks ago, and it just shipped two days ago. Terrible fulfilment and delivery service.
10 June 2026
Reply from Costway Canada
Dear customer,
Generally, we arrange for the shipment from the nearest warehouse based on customer's delivery address. However, since the product was out of stock in Canada, we have arranged to ship it from the warehouse in the United States. So the transportation time will be longer. And before the package arrives in Canada, UPS website will only display "Label Created." Please kindly understand.
The logistics information has been updated now. We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Easy to use site
3 June 2026
Reply from Costway Canada
Thank you so much! We’re happy to hear you found our site easy to use. We really appreciate your feedback and support!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your feedback! We’re glad to hear your order arrived as expected and that you’re happy with the product. We really appreciate your support!
Kind regards
Costway inc.
the item ordering process was easy
the item ordering process was easy. We had to wait a bit longer for our fireplace as it had to be obtained from their distribution center in theUSA. As a result we had a longer delivery time than the normal had the item been available. We just got it late yesterday so have no had a chance to open the package or install our fireplace yet. This is the plan for the weekend and hope all is in perfect condition and the fireplace has no issues.
10 June 2026
Reply from Costway Canada
Thank you so much for your thoughtful review. We’re glad to hear the ordering process was easy, and we really appreciate your patience with the longer delivery time. We hope everything goes smoothly with the unpacking and installation this weekend and that your fireplace arrives in perfect condition. If you need any help at all, please don’t hesitate to reach out!
Kind regards
Costway inc.
I rate as great service,Awesome service.
I rate as great service. It looks like it went to a bad review. Delivering was great. Will buy from your company again.
3 June 2026
Reply from Costway Canada
Thank you so much for clearing that up and for your kind words! We’re so glad to hear you had a great experience with our service and delivery. We truly appreciate your support and are excited to hear you’d buy from us again!
Kind regards
Costway inc.
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