There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Review summary
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Reviews shaping this summary
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
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Unfortunately it took some time to receive but that was the fault of the shipping company. When I emailed you, staff was quick to respond. When they item arrived I was not notified from delivery t... See more
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The portable air conditioner I received had no issues. The only complaint I may have is that it has a rather high-pitched buzzing sound that is somewhat annoying (not a deal breaker making me want to... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Eveything was perfect…yyeeaahh…!!!
Eveything was perfect…yyeeaahh…!!!
(A/C 12000 portable)
10 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your enthusiastic review! We're absolutely delighted to hear that your 12,000 BTU portable air conditioner delivered a perfect experience. Keeping our customers cool and comfortable is what we do best! Enjoy, and thanks again for your support.
Kind regards
Costway inc.
The product seems to be of very good…
The product seems to be of very good quality, although we haven't had a chance to use it yet but first impression is good!
Communication for delivery could have been a bit clearer. I realize the item had to come from the USA but Fedex wasn't very detailed as to when the delivery would be and then all of a sudden it arrived.
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! So glad you're happy with the quality so far. We also appreciate your note about delivery communication and will work to improve that. Enjoy your new purchase!
Kind regards
Costway inc.
Easy process and quick delivery to me
Easy process and quick delivery to me and umbrella was the exact color I'd hoped and it looks awesome!
15 June 2026
Reply from Costway Canada
Dear customer,
We greatly appreciate your positive feedback! It's wonderful to know that our streamlined process and fast delivery met your expectations. Thank you for your trust in us — we look forward to serving you again in the future.
Kind regards
Costway inc.
IORDERED SOMETHING IN ERROR
IORDERED SOMETHING IN ERROR. THEY CANCELLED AND REFUNDED RIGHT AWAY. VERY HELPFUL
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! Happy to hear we could cancel and refund your order without any hassle. We're always here to help — don't hesitate to reach out anytime!
Kind regards
Costway inc.
3 Separate Deliveries Over 3 Weeks for a Large Order....Hmmmm
When all the items I ordered were received, it was nice to set them up and start using them. I received 3 separate deliveries over 3 weeks. This could be improved when placing a large order.
The outdoor cushions and matching chairs (which assembled in no time at all) were a great way to spruce up my patio. The dehumidifiers work really well in the house and eliminate a large quantity of water I didn't know was present. The teak shower bench compliments my newly renovated bathroom.
All in all, I will return to Costway Canada for any additional items I may need for my home.
9 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful feedback! So happy to hear you're loving everything — the patio, the dehumidifiers, and the bench all sound perfect in your home. We also appreciate your honest note about the delivery timing and will work to improve that. Looking forward to serving you again at Costway Canada!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the patio set and our service. Your satisfaction means the world to us. Enjoy your outdoor space, and don't hesitate to reach out if you ever need anything!
Kind regards
Costway inc.
Love our ottamons
Love our ottamons. Good instructions and all of the parts were there. They look great with our other furniture.
8 June 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your love and support! We're thrilled to know that our ottamons fit perfectly with your furniture. Your mention of the clear instructions and complete parts means a lot to us. Enjoy your new addition!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your review. We understand your concern about not having received your item after two weeks.
However, we have checked the tracking information and it shows that the package has been marked as delivered. Could you please confirm if you have received it? We have also sent you an email regarding this matter — please kindly check your inbox and get back to us at your earliest convenience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Costway inc.
Bad Delivery
my order was 4 boxes they shipped three with FEDEX which recived after one week and the last box shipped with UPS which I got after 3 weeks
8 June 2026
Reply from Costway Canada
Dear customer.
We regret for that problem troubled you a lot, since the item has too many parts, then it was packaged with 4 packages, and we shipped them for you with 2 different carrier, they may be arrive at your address in different time, hope you could understand, we also noticed that you have sent email to us, we have replied for you, please note to check.
Kind regards
Costway inc.
Small but modern
Patio furniture is really cute, has modern look for a reasonable price. It wasn't too hard to put together. You definitely need 2 people, and it took about an hour for my husband and I. I'm sure it wouldn't even take as long as that for someone that is good at putting these things together. Cushions are not that thick as I would have liked, but you get what you pay for, and this was the price point we wanted to spend. Package came pretty quick in 2 boxes, but came in seperate shipments. Overall, I would recommend for someone that can't afford super expensive patio furniture, but want something nice and modern. Fits in a small space.
24 April 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful review! We're so glad to hear that your niece loves the kitchen set and that you're happy with the quality. It's also great to know that the delivery went smoothly.
We truly appreciate your support and hope your niece enjoys many happy moments with her new kitchen set! We look forward to serving you again in the future.
Kind regards
Costway inc.
There was some damage to the arms of…
There was some damage to the arms of the furniture.
26 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your review. We are very sorry to hear about the damage to the arms of the furniture.
We have already reached out to you via email to address this issue. Once we receive your confirmation, we will do our best to assist you further.
We appreciate your patience and understanding.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your feedback! We're glad to hear that you were satisfied with our prompt service. Delivering a smooth and timely experience is always our goal.
We truly appreciate your support and look forward to serving you again soon!
Kind regards
Costway inc.
Decent overall!
There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. Customer service was responsive when I had questions for them. I would probably order again.
8 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We regret for the shipping delay – as we ship from the US, delivery to Canada can sometimes take longer. We're glad to hear that you're happy with the product quality and our service. We look forward to serving you again!
Kind regards
Costway inc.
I bought a kitchen set for my niece
I bought a kitchen set for my niece, and she really loves it. The quality is very good, and they delivered it to my home.
4 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful review! We're so glad to hear that your niece loves the kitchen set and that you're happy with the quality. It's also great to know that the delivery went smoothly.
We truly appreciate your support and hope your niece enjoys many happy moments with her new kitchen set! We look forward to serving you again in the future.
Kind regards
Costway inc.
3 hours of work and the product is ready to sit on! !
Delivery as expected! Good quality of the product .
12 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your positive feedback! We're delighted to hear that the delivery met your expectations and that you're satisfied with the quality of the product.
Your support means a lot to us. We look forward to serving you again in the future!
Kind regards
Costway inc.
Delivery
I received the second box after 10 open days, in the first box, one piece is missing and I have to wait more than one week to received it.
But the service is good and they give me a compensation.
5 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your review. We sincerely regret for the missing piece and the delay in receiving the second box. We understand how frustrating it can be to wait longer than expected for a complete set.
We're glad that our customer service team was able to assist you promptly and that you found our service helpful. Offering compensation was the least we could do to make up for the inconvenience caused.
Your patience and understanding mean a lot to us. We truly appreciate your support and hope you enjoy your purchase!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality and pricing of our products.
Your satisfaction means a lot to us. We look forward to serving you again in the future!
Kind regards
Costway inc.
BOUGHT AN AIR COOLER
BOUGHT AN AIR COOLER, BUT THE FAN DID NOT WORK SO NO AIR WAS COMING OUT.
12 June 2026
Reply from Costway Canada
Dear customer.
Please do not worry about it,
We also contacted you via email. Please note to check email from cs.ca@costway.com.
Kind regards
Costway inc.
Unfortunately the bike came with a…
Unfortunately the bike came with a broken bell and front brakes and it’s not been easy to find a solution with them. It’s very disappointing.
6 June 2026
Reply from Costway Canada
Dear customer.
Please do not worry about it,
We also have replied for you on email, and we will try our best to help you solve the problem.
Best wishes
Helen
Arrived safely
Arrived safely. Would have been nice if it was put together but all parts were there
6 June 2026
Reply from Costway Canada
Thank you so much! We’re really glad to hear you had a positive experience with our customer service. We truly appreciate your kind words and support!
Kind regards
Costway inc.
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