There was an issue with shipping, the website said 3-10 day delivery, but it was over 15 business days when all pieces finally came. The furniture seems to be decent quality, set-up was fairly easy. C... See more
Company replied
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Reviews shaping this summary
Because I may have gotten a defective unit, I had to return it. The return process was relatively worry free. So to be fair, I don’t want to review the product. I want to review the process. It was no... See more
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Unfortunately it took some time to receive but that was the fault of the shipping company. When I emailed you, staff was quick to respond. When they item arrived I was not notified from delivery t... See more
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The portable air conditioner I received had no issues. The only complaint I may have is that it has a rather high-pitched buzzing sound that is somewhat annoying (not a deal breaker making me want to... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Over-all it was a great experience
Over-all it was a great experience, and the only problem I had was part of my order was out of stock, and I wasn't notified about it. I would buy from them again. The item was in perfect condition, and works great.
19 June 2026
Reply from Costway Canada
Dear customer,
Thanks for your great review! We're so glad the item arrived in perfect condition and works well for you. We sincerely regret for the stock notification issue—we'll work on improving our communication. Happy to hear you'd shop with us again—we truly appreciate your support!
Kind regards
Costway inc.
We stii have not received the chair
We stii have not received the chair. Betwwn going back and forth with you and the carrier , we still have not received. Please follow up on this as soon as possible
18 June 2026
Reply from Costway Canada
Dear customer,
We are very sorry for the delay. We have been in contact with the trucking company to confirm the in-room delivery fee. We understand this has taken longer than expected, and we sincerely apologize for the inconvenience.
We have already sent a follow-up to expedite their response. As soon as we hear back from them, we will update you immediately. Please rest assured that we are doing everything we can to resolve this as quickly as possible.
Thank you for your patience, and we truly appreciate your understanding.
Kind regards
Costway inc.
Delivered on time. Yay! Easy set up. Works great as fan and ionizer. Cooling light flashing, won’t turn off
Bought for my spouse who has MS and can’t function in the heat. Overall, our room is cooler with the fan. I like the added humidity in the room and the ionizer function. I think the cooling function may not be working to optimum. Cooling light flashing usually means the fan needs more water. The tank is full. We’ve followed the Troubleshooting guide steps—the light is still flashing. If the machine thinks it has no water, is the cooling function actually working? Not sure. I assumed the ice boxes would go into the large water tank. They don’t. They go into a smaller one up top. I’m not sure if they are adding to cooling.
8 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We're truly sorry to hear this. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
The delivery was good
The delivery was good. An easy chair to put together. Not super comfortable and very low, but it does look nice, so overall a good purchase for the price.
10 June 2026
Reply from Costway Canada
Dear customer,
Thanks for your honest feedback! Glad you like the look and find it good value. We've noted your comments on comfort and height—appreciate the input! Enjoy your chair!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you! So glad you love the set. Enjoy it!
Kind regards
Costway inc.
I ordered a dryer the same time as a…
I ordered a dryer the same time as a washer, I received the washer in a timely fashion but the dryer apparently had to be shipped from your u.s. location, I waited 2 weeks and cancelled then you said it was already shipped and I would have to pay a fee of $35. After many emails back and forth you finely refunded my money.
Terrible experience with your company and disappointed.
11 June 2026
Reply from Costway Canada
Dear customer,
We are truly sorry for the frustrating experience you had with your dryer order. This is definitely not the level of service we strive to provide.
We completely understand your disappointment—waiting two weeks only to be told you'd have to pay a cancellation fee is unacceptable. We're glad we were able to resolve the refund in the end, but we know the process was far too complicated and time-consuming.
We have shared your feedback with our logistics and customer service teams to prevent similar issues from happening in the future. If there's anything else we can do to make things right, please don't hesitate to reach out. We hope you'll give us another chance in the future.
Kind regards
Costway inc.
It’s beautiful but not functional
It’s beautiful but not functional. The brown wood it’s above, so, the tv will never be level.
I’m
Thinking in give it back
11 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We're truly sorry to hear this. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
Sturdy Patio Umbrella
We had been looking for a patio umbrella that was strong and sturdy. We had purchased one years ago from another supplier that was great, strong and sturdy, which eventually broke because it was old and well used. Since then we have purchase many flimsy umbrellas that basically break whenever there is a gust of wind. This umbrella seems to be like the first one we purchased and we are very happy with it so far.
15 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful review! We're so glad you finally found a sturdy umbrella that can handle the wind — just like your old favourite. We really appreciate your support and hope it serves you well for many years to come!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
We sincerely appreciate your positive feedback! It's wonderful to know that our product set meets the needs of your toddlers. We take pride in offering quality items designed with safety and enjoyment in mind. Thank you for your trust in us!
Kind regards
Costway inc.
I got the pull out sofa bed for my…
I got the pull out sofa bed for my nephew who visited us. He was quite comfortable, no complaints.
6 May 2026
Reply from Costway Canada
Dear customer,
Thanks for the great feedback! So happy your nephew had a comfortable stay on the sofa bed. No complaints means we did our job right! We appreciate your business!
Kind regards
Costway inc.
Easy and simple to order on-line
Easy and simple to order on-line. Quick delivery. Love the product
10 June 2026
Reply from Costway Canada
Dear customer,
Thanks for the great feedback! So glad everything was easy, fast, and that you're loving your new purchase. We really appreciate you choosing us!
Kind regards
Costway inc.
Not as expected
Product arrived in time. However, not happy with product. Everything put in outdoor box was soaked after the rain. Purchased for cushions etc to be protected from rain, disappointed.
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your honest feedback. We're truly sorry to hear that the outdoor box didn't perform as expected—we completely understand your disappointment. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your review. We're very regret to hear about the chipping wood and uncomfortable chairs — we completely understand your disappointment.
We have emailed to request a video of the issues. As soon as we receive them, we will look into this and get back to you with a solution right away.
Please feel free to contact us anytime if you need further assistance.
Kind regards
Costway inc.
I am very disappointed with my recent…
I am very disappointed with my recent experience. My order was placed on June 16, and I have still not received any of the items. Throughout this process, I was unable to obtain any shipping updates or status information until I contacted Costway myself. Even then, the information provided by Costway and FedEx was inconsistent and contradictory, leaving me without any clear understanding of where my order is or when I should expect it.
As of today, I have received nothing, and the lack of communication and mixed messages has caused significant frustration
Thank you for your message. I appreciate the clarification you provided, and I would like to share my perspective as well.
There was no way for me to know that my order was being shipped from the United States due to a stock shortage in Canada. A simple email explaining this situation—and how it would affect tracking updates—would have been very helpful.
When an item is listed as "clearance," it is reasonable to assume that the product is already available in Canada. Clear communication about stock location and shipping delays would greatly improve the customer experience.
Thank you for taking the time to review this feedback.
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your review.
Thank you for your feedback, and we sincerely apologize for the frustration. Your order was shipped from the U.S. due to a stock shortage in Canada, which is why tracking didn't update until recently. The delivery estimate we provided earlier was only a rough timeline.
Now that tracking is showing updates, please check the carrier's website for the latest info. We'll also email you shortly to follow up. If you have any questions, we're always here to help!
Kind regards
Costway inc.
Product delivered quickly and installed…
Product delivered quickly and installed as expected.
17 June 2026
Reply from Costway Canada
Dear customer,
Thank you! So glad everything was fast and hassle-free for you. Enjoy your new purchase!
Kind regards
Costway inc.
Eveything was perfect…yyeeaahh…!!!
Eveything was perfect…yyeeaahh…!!!
(A/C 12000 portable)
10 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your enthusiastic review! We're absolutely delighted to hear that your 12,000 BTU portable air conditioner delivered a perfect experience. Keeping our customers cool and comfortable is what we do best! Enjoy, and thanks again for your support.
Kind regards
Costway inc.
The product seems to be of very good…
The product seems to be of very good quality, although we haven't had a chance to use it yet but first impression is good!
Communication for delivery could have been a bit clearer. I realize the item had to come from the USA but Fedex wasn't very detailed as to when the delivery would be and then all of a sudden it arrived.
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! So glad you're happy with the quality so far. We also appreciate your note about delivery communication and will work to improve that. Enjoy your new purchase!
Kind regards
Costway inc.
Easy process and quick delivery to me
Easy process and quick delivery to me and umbrella was the exact color I'd hoped and it looks awesome!
15 June 2026
Reply from Costway Canada
Dear customer,
We greatly appreciate your positive feedback! It's wonderful to know that our streamlined process and fast delivery met your expectations. Thank you for your trust in us — we look forward to serving you again in the future.
Kind regards
Costway inc.
IORDERED SOMETHING IN ERROR
IORDERED SOMETHING IN ERROR. THEY CANCELLED AND REFUNDED RIGHT AWAY. VERY HELPFUL
16 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! Happy to hear we could cancel and refund your order without any hassle. We're always here to help — don't hesitate to reach out anytime!
Kind regards
Costway inc.
3 Separate Deliveries Over 3 Weeks for a Large Order....Hmmmm
When all the items I ordered were received, it was nice to set them up and start using them. I received 3 separate deliveries over 3 weeks. This could be improved when placing a large order.
The outdoor cushions and matching chairs (which assembled in no time at all) were a great way to spruce up my patio. The dehumidifiers work really well in the house and eliminate a large quantity of water I didn't know was present. The teak shower bench compliments my newly renovated bathroom.
All in all, I will return to Costway Canada for any additional items I may need for my home.
9 June 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful feedback! So happy to hear you're loving everything — the patio, the dehumidifiers, and the bench all sound perfect in your home. We also appreciate your honest note about the delivery timing and will work to improve that. Looking forward to serving you again at Costway Canada!
Kind regards
Costway inc.
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