Cormar Carpet Company Reviews 7,713

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,042 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the excellent quality of the products, often highlighting the luxurious feel and appearance of the carpets. Many commend the outstanding service received, from helpful advice in-store to efficient and professional fitting. The delivery service is frequently praised for its promptness, and the staff are consistently described as friendly, knowledgeable, and professional. However, some customers experienced issues with delivery delays, causing inconvenience. A few people were dissatisfied with the company's handling of warranty claims, mentioning that promises regarding stain guarantees were not upheld. There were also isolated reports of product defects, such as oil leaching from carpet fibers, and some found the samples received did not accurately represent the final product's color or thickness.

What people talk about most

Product

Users describe positive interactions with product, particularly praising the quality and appearance of the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of carpets,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Delivery service

Consumers find delivery service to be positive. Many customers report quick and prompt delivery of samples,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my new carpet last month, had it fitted a couple of weeks ago, am very pleased with the quality, now it's down it's even better than I thought. The service including the fitting has been exce... See more

Rated 5 out of 5 stars

Dan Sheehans were a pleasure to deal with. Once we chose the carpet there was about a 2 week wait for it to be delivered, but knowing this we were given a date for fitting and as promised bright and e... See more

Rated 5 out of 5 stars

Ordered a few free carpet samples and they arrived quickly, well packed and with a list of nearby suppliers. No pushy sales or hundred emails following the order which was really appreciated. Carpets... See more

Rated 5 out of 5 stars

Time will tell if carpet lives up to its promise, however we are very pleased with our newly fitted living room carpet. The carpet completely changes our living room for the better! It looks so big, c... See more


Company details

  1. Manufacturer

Written by the company

Cormar Carpet Company is a proud, British, family-run business and has been making carpets since 1956 at its two mills in Lancashire. Cormar manufacture and deliver their carpets to flooring retailers and wholesalers across UK and Ireland, winning over fifty awards, including “Best Carpet Manufacturer” since 2012.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible service

Terrible service, after being a customer for 5 years. Their warranty/guarantee states you are covered for stains. I got some coffee on mine (with caramel in), and followed their instructions to get out, unfortunately it has stained. I reached out as it clealrly states you are covered for ten years but they are not doing anything. I spent thousands years ago doing the whole house and have recently just done another two rooms but I will never purchase from them again because when there is a problem they just ignore you. Wish I had read the reviews before purchasing from them, lots of unhappy customers.

3 March 2026
Unprompted review
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi, thank you for getting in touch. We are sorry to hear that you were dissatisfied with your recent Cormar carpet. In line with Trading Standards, our contract lies with the retailer in which we have supplied this carpet to. Therefore, we urge you to get back in touch with your retailer/supplier if you are still unhappy with the outcome. If you would like to discuss this further, please don't hesitate to contact us at marketing@cormarcarpets.co.uk

Rated 5 out of 5 stars

Excellent carpet and Fitter

Quality is excellent! It is so soft and almost feels bouncy it is that thick! Carpet fitter Charlie Precious of Wistow North Yorkshire was extremely efficient and quick! Very friendly! I would recommend both! Thank you

20 April 2026
Rated 5 out of 5 stars

Dan Sheehans were a pleasure to deal…

Dan Sheehans were a pleasure to deal with. Once we chose the carpet there was about a 2 week wait for it to be delivered, but knowing this we were given a date for fitting and as promised bright and early that morning Leonard was on to fit the carpet and he did a seamless job. The quality of the carpet is superb as was the service provided.

8 April 2026
Rated 5 out of 5 stars

Cormar carpet

The carpet seems to be good quality, which it should be at £23.99 a square yard. It's only been down a few weeks so there shouldn't be any issues with it. Hopefully it will last quite a few years.

17 April 2026
Rated 5 out of 5 stars

Soft, warm, beautiful colour

I think the title says it all really. I was looking for, and found, a lovely bedroom carpet. Soft to walk on and I love the colour as it lightens and brightens the room.

15 April 2026

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