Cormar Carpet Company Reviews 7,506

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their luxurious feel, softness, and durability. Many people appreciate the wide range of colors available, making it easy to find a suitable match for their homes. The service, including sample delivery and assistance from staff, is frequently described as helpful and efficient, with many consumers commending the professionalism and tidiness of the fitters. However, some customers also noted issues with sample delivery, with a few instances of samples arriving late or not at all. A small number of reviewers expressed dissatisfaction with the long-term wear of certain carpets, mentioning problems like excessive fluffing, fading, or the carpet separating from its backing after a few years.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the excellent quality, soft feel, and... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of carpets, noting they look... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness of staff, with... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the helpfulness and professionalism of the... See more

Based on these reviews

Rated 5 out of 5 stars

Lovely quality carpet from the Silken Serenity range. It looks fantastic and feels soft and luxurious. It's made in the UK (so got delivered within one week which I really appreciated), it's easy t... See more

Rated 5 out of 5 stars

Ordered a few free carpet samples and they arrived quickly, well packed and with a list of nearby suppliers. No pushy sales or hundred emails following the order which was really appreciated. Carpets... See more

Rated 5 out of 5 stars

Fabulous zenith cobalt carpet. Feels lovely and soft underfoot and although a mid grey looks silvery on a sunny day. Fabulous service provided by Ashburne’s of Ystrad Mynach and their carpet fitter.... See more

Rated 5 out of 5 stars

I’ve had two Cormar carpets fit at my home in the last couple of years. The most recent was in the bedroom, it feels really nice under foot. The choice of colours was good but not enough to blow y... See more

Rated 5 out of 5 stars

Ordered free samples from an online supplier and were delivered direct from Cormar in a few days with free delivery. Very nice carpet, very pleased with service, good to be able to see samples before... See more

Rated 5 out of 5 stars

Quick response to request for some sample pieces of carpet, received 3 days later. Carpet looks really good quality and helped me decide which colour to go for. I was also sent a list of local suppli... See more

Rated 5 out of 5 stars

The boys who fitted the carpets were professional, very helpful with getting the furniture moved and extremely neat and tidy, even hoovering after the job was finished! We are very happy with our purc... See more

Rated 5 out of 5 stars

The carpet barn was very helpful when we were trying to decide Which one we wanted and very accommodating with the time slot that we required. The fitter was very professional and everything was done... See more

Rated 2 out of 5 stars

We had an issue with a brand new carpet supplied to the carpet company we chose. The hessian backing was compromised and was just crumbling away allowing our carpet to badly fray. It was replaced with... See more

Company replied

Rated 5 out of 5 stars

A new carpet is difficult to review as it is the wear and tear down the line that is important. What I can say is that I had a vision of what I wanted in my mind. The carpet matched that vision both... See more

Rated 5 out of 5 stars

I received the samples quickly which has helped me choose and match internal decor as well as making a decision to purchase this brand of carpet . Excellent quality and service .

Rated 5 out of 5 stars

The carpet has only been down for 2 weeks at the moment and seems to be performing well. We bought it through a local independent dealer who we have used before and they laid the carpet for us as well... See more

Rated 5 out of 5 stars

Very pleased with the carpets that were fitted in our lounge, dining room, stairs, landing and bedroom. Excellent quality carpet, would not hesitate to buy your product again. They look amazing.

Rated 5 out of 5 stars

We love our new carpet in bedroom. Many years ago we bought Cormar carpets for our bedrooms. As we were re-fitting bedrooms we decided to have new carpets. On seeing that old carpets looked surprising... See more

Rated 5 out of 5 stars

I think this review was requested due to my request for samples, which arrived quickly and at a useful size. I'm on my second living room carpet from Cormar, the first having lasted very well.

Rated 3 out of 5 stars

I have had 80/20 wool Cormar carpet for 15 years and the quality has been great. I wanted to replace with similar just different colour. Ordered samples after viewing in local carpet shop. The sam... See more

Rated 5 out of 5 stars

Amazing! We have always used top quality wool carpet but were persuaded to try polypropylene as it is stain resistant and hard wearing. It looks, feels great and is indistinguishable from traditiona... See more

Rated 5 out of 5 stars

Easy to order samples from the website, unfortunately you are only allowed to order 3. Samples arrived within the estimated timescale and of good quality and a decent size. One of the samples didn'... See more

Rated 5 out of 5 stars

Couldn’t have been more pleased chaps moved heavy furniture that l couldn’t move,they did the whole bungalow over three days neat and tidy looks lovely.

Rated 5 out of 5 stars

Ordered three samples of the Hampstead Deluxe for my living room and they arrived promptly. The are lovely quality samples and they allowed me to choose the colour of my carpet. The samples came with... See more

Rated 5 out of 5 stars

The sample was delivered quickly We have ordered Woodland Heather Twist in Meadow Light from Chester Carpet Clearance for the whole house. It's a lovely colour and the great quality we wanted.

Rated 5 out of 5 stars

Hassle free. Easy to order on line even for a 90 year old senior. Came soon. Good sized samples. Fantastic carpets. Being laid next week. Look forward to seeing them.

Rated 5 out of 5 stars

More than happy with the carpet we had laid in our attic rooms and stairs. Was 50% of the price of the carpet in our living room and almost exactly the same style. Its in an old house with uneven floo... See more

Rated 5 out of 5 stars

The carpets look and feel lovely. I ordered various samples and liked the list of stockists they sent made it so easy. I will be ordering from Karpet Mills which was 1 of the retailers on the list.

Rated 5 out of 5 stars

Good variety of colours, found the exact colour I’d been looking for, so I’m delighted with the result. I’m pleased with the quality and didn’t have to wait long for delivery.

Rated 5 out of 5 stars

Bought our carpet from Priory Carpets, Worksop. They gave us a date and time which suited us. The fitter was friendly and hard working. He asked us to check his fitting before he left. Lovely carpet,... See more

Rated 5 out of 5 stars

Quality product with good pricing. Carpet fitters did a great job with minimal disruption and left all areas clean. Excellent service in all aspects.

Rated 5 out of 5 stars

Superb quality of carpet , we’re so pleased with our new bedroom carpets we shall continue to do the rest of our renovation with you. Many thanks

Rated 5 out of 5 stars

Arrived on time, quick and efficient with their fitting and cleaning up afterwards . Friendly fitters too. No complaints with their work.

Rated 5 out of 5 stars

Beautiful carpet exceptional service at the shop and fitting was done by two absolute dudes!! Really happy with the carpet and it hoovers so nicely!!

Rated 5 out of 5 stars

Excellent service. Came on agreed day and completed job in a timely manner. Laid carpet very well and left everything clean and tidy. Very friendly and helpful advice. Would use this company again.

Rated 5 out of 5 stars

We had Carpets at Home to fit our Cormar Carpet. This is lovely quality carpet and looks really nice. We would definitely purchase again.

Rated 5 out of 5 stars

Very deep piled carpet, very comfortable to walk on, vacuums very well, was laid well on good underlay, haven’t stained it yet so can’t comment on clean ability but hopefully 10 year warranty will hel... See more

Rated 5 out of 5 stars

Really pleased with my choice. It looks and feels great. I haven't had the experience of having to clean up any accidents, yet, but I'm sure it would clean up well. It's excellent quality, and I feel... See more

Rated 5 out of 5 stars

Samples arrived promptly. Slight problem in that I did not realise all sample had to be ordered together. Quick msg to company easily solved it and all 3 samples swiftly despatched.

Rated 5 out of 5 stars

Great service from Solihull carpets. My new carpets are just as expected, soft underfoot, easy to maintain and look great. Thsnk you

Rated 5 out of 5 stars

Quick delivery of samples, good quality carpet and great help with the stockist. Which are actually local, so it's win win

Rated 5 out of 5 stars

From choosing the carpet at Rhodes in Preston to the final fitting in my home, the help and service were first-rate. The carpet is of excellent quality, and I am delighted with it.

Rated 2 out of 5 stars

We purchased what we thought to be an excellent carpet for our lounge and dining room, we paid a bit more for quality and went for an 80/20 blend as we have always had this in the... See more

Company replied

Rated 5 out of 5 stars

Samples arrived quickly. This service was helpful in making a choice of carpet. I subsequently purchased & had it fitted today.

Rated 1 out of 5 stars

I had Natural Berber Twist in Hunters Moor fitted a couple of years ago. It has been the worst carpet I have ever had fitted in 45 years of home ownership. Despite hoovering it two or three times a we... See more

Company replied

Rated 5 out of 5 stars

Loved the quick delivery of Samples. The carpet is excellent, this is my 2nd order as I like it so much, lovely to walk on and easy to hoover you can tell the quality is excellent.

Rated 5 out of 5 stars

Quick sample delivery and samples of a good size so allow you to make an informed choice when choosing your carpet

Rated 3 out of 5 stars

Nice colours available to choose from. Had whole house done. Competitive price point for wools but big surprise was that house smelt like a farmyard for 12 weeks despite airing when possible. Still... See more

Rated 1 out of 5 stars

1st carpet replaced as damaged by installer. Replacement extremely ‘flattened’ around seating areas & door thresholds after a few months use. No shoes, slippers used. Independent inspection states n... See more

Company replied

Rated 5 out of 5 stars

This is an excellent quality carpet which I bought for a bedroom. This is the second one I have had. The first still looks as good as the day it was fitted several years ago. I also love the fact i... See more

Rated 3 out of 5 stars

Sample arrived as expected & in the expected time frame. Sample was also a generous size. My criticism would be that their website was still showing Christmas shutdown & delivery times, despite it bei... See more

Rated 5 out of 5 stars

Quick delivery of samples which were large enough to provide a good representation of exactly what the carpet would like in our home

Rated 4 out of 5 stars

I've had Cormar Springtime in the past. 80/20 wool with natural jute backing. I needed the replacement carpet to match my existing one, so I'm very pleased to have received the samples. The website i... See more

Rated 5 out of 5 stars

Cormar were extremely helpful when I needed some assistance. The samples arrived very quickly. Excellent service. Thank you.

Rated 5 out of 5 stars

Fantastic quality with a great choice of colours.Really delighted with the luxurious feel of my new bedroom carpet.

Rated 1 out of 5 stars

I recently had an unpleasent experince with Cormar Carpet Company product line - Sensation Icing Sugar Deep pile soft. I had bought this product few years ago Cormar Order Ref : W2333292 and it is... See more

Company replied

Rated 1 out of 5 stars

We had a Cormar Home Counties carpet fitted in March 22 in 4 bedrooms and two landings. Not even 4 years later the carpet is looking terrible. In certain areas it has come away from its backing, in mo... See more

Company replied

Rated 5 out of 5 stars

Very helpful when I asked for advice on choosing a carpet to match an existing one, and arranged an extra sample to be sent to me


Company details

  1. Manufacturer

Written by the company

Cormar Carpet Company is a proud, British, family-run business and has been making carpets since 1956 at its two mills in Lancashire. Cormar manufacture and deliver their carpets to flooring retailers and wholesalers across UK and Ireland, winning over fifty awards, including “Best Carpet Manufacturer” since 2012.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Your promise states you would replace…

Your promise states you would replace any carpet tha is covered by the stain guarantee, yet you are refusing to do? This is false advertising. You are stating that it needs to be professionally cleaned every two years, yet you have replaced before, meaning you are picking and choosing. I have spent thousands and this service is appalling. I will posting on social media and doing reviews till resolved. I now need to go through my bank because I opted for Cormar belased on their promises which they are not keeping.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The carpet fitters accidentally caused slight damage to my new dresser when moving the furniture. They also scratched the paint on the wall in the hall when removing the old carpet. I pointed out the damage to them. They were very apologetic. I sent photos of the damage to the manager. However when I discussed this with the management they took no responsibility and were unwilling to reimburse me for any damage caused. I would not recommend Trim and Tuck and would not use them again.

24 February 2026
Rated 4 out of 5 stars

Our new carpets

The carpets seem a good choice only time will tell. Our local fitters (whom we have used for many years) helped and guided us in our decision to buy this product. For the price they look and feel a reasonable quality, also it’s good to know that strong cleaning products can be used when trying to remove the inevitable spills that do happen over the years. As I said time will tell but we are pleased so far.

10 March 2026
Rated 1 out of 5 stars

I ordered samples but they didn't…

I ordered samples but they didn't arrive.

6 March 2026
Cormar Carpet Company logo

Reply from Cormar Carpet Company

Hi Samantha, I'm sorry to hear that your samples haven't yet arrived. I have located your sample order and requested this be re-sent. If you still haven't received anything by next week, please do get back in touch at marketing@cormarcarpets.co.uk. Apologies again for any inconvenience this may have caused. Kind regards.

Rated 5 out of 5 stars

Went to a local supplier

Went to a local supplier, Bournemouth flooring, and purchased and had fitted a carpet from cormar carpets palm sugar twist pile,
Great fitting fantastic luxury and quality well pleased thanks

3 March 2026
Rated 5 out of 5 stars

The carpet barn was very helpful when…

The carpet barn was very helpful when we were trying to decide Which one we wanted and very accommodating with the time slot that we required.
The fitter was very professional and everything was done well.

2 March 2026

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