We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... See more
Company replied
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
Company replied
Absolutely top class, professional, respectful & caring service received from all the staff at Barnsley branch. Throughout the very emotional time we were treated with the utmost kindness, care & resp... See more
Company replied
4.7
Excellent
6K reviews
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A simple process
The form was explained in detail and I had the opportunity for questions before I decided which plan suited me.
I wasn't rushed to make a decision.
Seemed simple and comprehensive to me.
11 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that the form was explained in detail, you had the opportunity to ask questions before deciding which plan suited you and that you weren’t rushed into making a decision. It’s great to hear that you found the process simple and comprehensive.
^Best Wishes, Simon
Reply from Co-op Funeralcare
Hi Jillian, thank you for your review, we're so pleased to hear you found the phone call you received to be excellent.
^Best Wishes, Simon
Beware of overspend
If any overspend they can't wait for the estate to be sorted it was suggested I pay and claim back of estate this would avoid passing on to debt collection agency apparently this happens a lot so please be aware
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Lee, thank you for taking the time to leave a review.
I'm sorry to read that you were left concerned about costs and the payment options available to you while dealing with your loss. I appreciate that discussions about finances can add further stress at an already difficult time.
We aim to explain all available options clearly and sensitively, and I'm sorry if you were left with the impression that you had no choice but to make payment personally to avoid further action. We take feedback such as this seriously and would like the opportunity to understand more about your experience. If you'd like to discuss this further, please contact us: clientrelations@coop.co.uk
^Take care, Becs
Funeral plan .
Very punctual, very nice lady, excellent plan.Excellent company.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, thank you for leaving us a positive review. I'm glad to hear you found our staff member to be punctual and nice, and that she was able to assist with arranging your chosen plan 💙 ^Take care, Michelle.
Pleased with my purchase, definitely recommend
Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand.
Compared to other companies, Co-Op prices undercut all the others and guaranteed 3rd party payments where others did not.
I purchased the Gold package and it ticked all my boxes.
Not received any annoying phone calls trying to push other services, there is an option to select this when purchasing but I declined.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jill, thank you for your review. We’re pleased to hear that you found our website easy to navigate, with the funeral plans and finance information clearly laid out and easy to understand. It’s great to hear that the Gold package ticked all your boxes and that you appreciated not receiving any unwanted calls. Thank you for choosing Co-op Funeralcare.
^Best Wishes, Simon
Easy experience
This was so easy to do - I thought paying for my funeral would involve lengthy forms/calls, but it was simple and rapid to sort it online with the Co-op.
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm so happy to hear you found our online service easy and fast to navigate. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Satisfied customer
Did everything I required with no hassle. Price was competitive and agreeable. Only slight problem was waiting time for an appointment.
Overall extremely satisfied.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr Simms, thank you for taking the time to leave a review. I'm pleased to hear that we were able to provide everything you required without any hassle and that you found our pricing competitive and agreeable. I also appreciate your feedback regarding the waiting time for an appointment, as it helps us understand where we can improve.
Thank you for choosing Co-op Funeralcare, it's great to know you were overall extremely satisfied with the service you received.
^Take care, Aidan.
Was made very easy
Was made very easy, great communication from the start would recommend this service.
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stephen, thank you for taking the time to leave us a review, I'm glad to hear you had a positive experience with us 💙 ^Take care, Michelle.
A very professional service
Everything was explained and all questions I asked were sorted. A very professional service. Highly recommended.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jane, I'm so glad to hear our team were able to explain everything to you and answer your questions, thank you so much for leaving us a review 💙 ^Take care, Michelle.
Easy process.
Easy process.
Wanted to use a long standing, trustworthy company with a national presence.
Bought a cremation plan to reduce the costs that would have to be met by my children.
Very happy iit was done so quickly and easily.
17 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anna, thank you so much for leaving us a kind review. I'm happy to hear you found the process of purchasing a cremation plan to be quick and easy 💙 ^Take care, Michelle.
Nervous before phoning
I was nervous before phoning to organise a funeral plan, but Phillip put me at ease and made the call a pleasant experience and was very helpful. He listened and helped me put in place the funeral plan I was originally interested in.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Michael, thank you for taking the time to leave us a positive review. I'm pleased to hear Philip put you at ease and made the phone call a pleasant experience for you 💙 ^Take care, Michelle.
Excellent Staff, advice and service
I recently loss my wife and her Funeral was organised and delivered by the Coop Newquay. Every detail I wanted for my wife was carried out with professionalism and respect. I now wanted to ensure that I could organise my own funeral and pay for it so my children didn’t have to worry about it but would still be able to personalise it when that day came.
I arranged a meeting with Nigel at Coop Funeral in Newquay. It was a very easy process that Nigel was able to explain in an easily understandable way the choices and what I would be paying for. I left the meeting with a smile and satisfaction that my every wish had been looked at and provided for by the Coop. A personal thank you to Nigel and also the welcome from Linda, who I had previously dealt with my wife’s funeral arrangements, was greatly appreciated.
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Peter, thank you for your review. We’re very sorry for the loss of your wife. We're relieved to hear that her funeral was organised and delivered by our Newquay team with professionalism and respect. It’s lovely to hear that Nigel was able to explain the choices and costs clearly, and that you left your meeting feeling satisfied that your wishes had been provided for. We’ll make sure Nigel and Linda are aware of your kind words.
^Best Wishes, Simon
It was all made easy to understand
It was all made easy to understand
With out any preasure to buy a plan
All credit to the team at Camborne
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm glad to hear you had a positive experience with our Camborne team, thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Everything was extremely well explained…
Everything was extremely well explained with no rushing and done in a very comfortable efficient and sensitive manner.
It made a a huge difference having face to face meeting with the consultant.
11 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Elizabeth, I'm pleased to hear your face to face meeting went well, and that everything was explained in a comfortable, efficient and sensitive manner. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Funeral
Since the beginning of time our families have used Coop funeral services. They are a trusted service
10 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello George, thank you so much for your review. We're so pleased to hear you found our service to be trusted and we appreciate your continued loyalty.
^Best Wishes, Simon
Very professional
So very helpful everything explained in detail nothing left out it's taken all our worries away also so very reasonable
12 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Deborah, thank you for leaving us a review, I'm glad to hear you had a positive experience with us 💙 ^Take care, Michelle.
Very simple process
Very simple process
I had to organise a plan for my mother the staff were very understanding and helpful.
They talked me through all the steps listening to my needs.
14 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm glad to hear you found the process simple, and that our staff were understanding and helpful. Thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Reply from Co-op Funeralcare
Hi Valerie, I'm so glad to hear you found our staff to be kind, friendly and understanding. Thank you for taking the time to leave us a positive review 💙 ^Take care, Michelle.
A fabulous experience with really…
A fabulous experience with really helpful staff who were able to answer all our questions!
13 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Philip, thank you so much for leaving us a review, I'm happy to hear you had a positive experience 💙 ^Take care, Michelle.
Made us feel comfortable discussing a…
Made us feel comfortable discussing a difficult subject
6 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Anne, thank you for your review. We're so glad that our team made you feel comfortable while discussing a difficult subject.
^Best wishes, Simon
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