coolcontacts Reviews 90

Excellent customer service and speedy service

They processed the prescription as required without much hassle.
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I needed the contact lenses urgently as I was going away and they got them back within a few days! They kept you up to date with what was happening. Excellent service- thank you!

Great customer service support and follow up service.

Cool contacts offered me the same lens for £60 instead of £165 by my locla optician.

The service care was excellent, a mistake was spotted in the way I had typed in the prescriptio, and corrected immediately.

Uploaded my prescription as requested and was assisted in ordering the correct lenses. The website was clear and easy to navigate. Site said to allow 10 - 14 days for delivery and my order arrived exactly 10 days after placing it. Thought the price was very good compared to ordering from my optician. Would definitely use again.

What a find! For some reason my opticians now don't offer gas permeable lenses, I can go straight to here everytime I need new lenses. Very helpful, no question was too silly. Great company. Great service

Customer service is very efficient and professional. Lenses were delivered on time and I am very happy with the lenses (GP lenses) thank you

i was very impressed that they contacted me straight away after I made my order to check the details. They needed some more information from my opticians, which I gave them and they immediately started processing the order. The order arrived much sooner than it said it would, they kept me informed throughout of how the order was progressing. I have been wearing my lens now for nearly a week and had absolutely no problems at all. Thank you

After spending hours on the web trying to find a supplier for my difficult to find custom made annual soft contact lenses I was happy I found them at Cool contacts. I have ordered three pairs since 2024 and the service and delivery were superb every time. Communication with Abu is very easy via email, Whatsapp, or sms, he always replies within a few hours and keeps you updated about the delivery. Contact lenses arrive well packed and within the estimated time. I highly recommend Cool contacts if you're looking for any particular contact lenses and great service. Thanks Abu.

I have dealt with Abu now for around
5 years. I find him very approachable, friendly, professional and extremely knowledgeable.
His website is user-friendly, clear and attractive.
I have recommended him to others.

I had a very positive experience ordering my contact lenses (which are so comfortable). My emails were answered quickly and the lenses arrived really quickly.

Ordered contact lens and received exactly what I ordered will be using again
Recommend

First time using Coolcontacts for RGP lenses, excellent communication, impressive customer service and great price. Would recommend, and will be returning. Many thanks.

Great service, from start to finish

Excellent and fast service . By far the easiest company to buy gas permeable lenses from.

CoolContacts seemed to be the only service i could find online that did RGP lens in the UK. So i placed my order, order times are a couple weeks long, which is expected.

However, what prompted me to leave this review was the customer service that checked in during my purchase and after. I appriciate that. Thanks

Ordered some much needed and quite hard to find lenses - Abu was easy to contact over WhatsApp, he gave me great advice and even upgraded my order at no extra cost just so I could get the handling tints I wanted. Fantastic service, will definitely be using again.

I needed special custom-made contact lenses. The price quoted by the optometrist was expensive. Armed with the prescription, I was able to order the very same lenses substantially cheaper. The lenses arrived quickly and are perfect.

Lovely lenses turned up quick great price great customer service